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The right portion of the AltiConsole desktop shows a detailed view of
different activities, each represented by a tab. These views are
described in the subsequent sections.
If AltiConsole is logged on with the Monitor group call queue
option selected, it will also show a group waiting call queue in the
lower right pane.
Figure 4. Right portion of AltiConsole main window with Workgroup Call Queue
Note: You can pick up a workgroup queued call from the Group Call
Queue window by clicking on the call or you can park your current
call to accept the first available call in the group's queue. If you are
a member of multiple groups, you can also specify which groups
to monitor. For details, see "Group Setup" on page 38.
In order to use this feature, the "Allow Agent Pick up Call from
Workgroup Queue" setting must first be enabled in AltiAdmin/
ACM Admin.
You cannnot pick up a hunt group call from AltiConsole.
Workgroup call queue
AltiConsole Manual 11
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