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Handling Calls
A General Procedure
In general, the steps in handling a call in AltiConsole are as follows:
1.
Select the call.
2.
Select the operation such as Blind Transfer, Supervised Transfer,
Voice Mail, etc.
3.
Select the destination extension or outside number where the call
should be sent.
4.
Click the Dial button or press Enter on the keyboard.
Note: Double-clicking the destination number in step 3 completes the
action and eliminates the need for step 4. Some actions, such as
conferencing, are somewhat more complex; some actions need
only two steps, such as Park and Hold.
Hands Free Handling
You can perform the basic functions such as dialing and answering in
AltiConsole without having to pick up the phone. To do so, you must
enable the Hands Free Manual Answer Mode (#82 or #81) for your
extension. There are two different hands free methods:
•
The receiver can be off-hook and the speaker phone turned ON, or
•
You can use a headset with the speaker phone OFF.
In the hands free mode, you can answer calls using the Answer button or
make a call using the Dial button, and you can use their keyboard shortcut
equivalents.
If the hands free mode is off and you try to answer a call using the Answer
button, or if you try to place a call using the Dial button, AltiConsole will
display a failure message in the INFO line.
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