Altigen AltiSupervisor Manual page 30

Note: The "Allow Transfer/Priority Change" setting in the Queue
Management page of ACM Admin must be enabled in order to
allow AltiSupervisor to transfer calls from queue.
Assign Call Priority
To assign call priority to a queued call, right-click on the call from the
Priority field and select a priority level from 1 - 9.
Figure 9. Assigning call priority
Note: The "Allow Transfer/Priority Change" setting in the Queue
Management page of ACM Admin must be enabled in order to
allow AltiSupervisor to assign call priority from queue.
Color Coded Queue Priority
A supervisor can assign different colors for different call priorities in the
AltiSupervisor Queue tab. The Set Priority Color button allows the
supervisor to choose from 11 colors to assign to each call priority. The
configuration is stored locally.
24 AltiSupervisor Manual