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WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
To record a call:
1.
On the Agent State tab, right-click on the agent call to open a drop-
down list.
Figure 6. Call Recording from a right-click
2.
Scroll to Start Recording. If the Insert Recording Tone option is set,
both parties will hear a beep when the recording begins.
Note: After a Supervisor clicks on the "Record" menu item to record
an agent's conversation, AltiSupervisor will display "Check"
in the record field to indicate the call is being recorded. The
display appears until the call is finished or when the Supervisor
stops recording the call. The display also applies to Record All
Calls.
3.
To pause recording, right-click on the conversation and scroll to Pause
Recording.
AltiSupervisor Manual
21
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