Altigen AltiSupervisor Manual page 4

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a

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Table of Contents

Monitoring-Listening in and Barging In . . . . . . . . . . . . . . . . . . . 19

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Forced Agent Login/Logout/Unstaffed . . . . . . . . . . . . . . . . . . . . . 22

Viewing the Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

ii AltiSupervisor Manual

Table of Contents

Altisupervisor 5.0a