Altigen AltiView Release 4.0 User Manual page 6

Service
End user customers should contact your Authorized AltiGen Dealer for
service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product, prepaid, to your AltiGen distributor or to
AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and
can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an
RMA form (See Appendix C) to 510-252-9738, attention to Customer
Service. AltiGen reserves the right to refuse return of any material that
does not have an RMA number. The RMA number should be clearly
marked on the outside of the box in which the material is being
returned. Please see the example below:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a. the date of purchase
b. serial number of the product
c. your name and company name
d. your shipping address
e. a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc. directly at 1-888-ALTIGEN (258-4436) or via
e-mail at service@altigen.com.
Limitation of Liability
Except for personal injury, direct damages to tangible personal property
proximately caused by AltiGen products and liability otherwise expressly
assumed in a written agreement signed by AltiGen, the liability of AltiGen,
its affiliates, suppliers, and authorized resellers for any claims, losses,
damages, or expenses from any cause whatsoever (including acts of
omission of third parties), regardless of the form of action, whether in
vi AltiView 4.0 User Guide
Warranty