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Selecting a group entry displays all the workgroup members in the
monitoring window. Deselecting a group entry takes all workgroup
member extensions out of the display.
Reading the Monitor List
In the monitor list, each selected extension is listed along with its State,
Number, Name, and Group (workgroup), which shows only if the call is
coming into to a workgroup.
The state can be one of the following:
•
Idle—the extension is not in use. You can click the State field of an
idle extension to have AltiView connect you to that extension.
•
Connected—the extension is in use.
•
Ringing—the phone on the extension is ringing. You can click the
status box of that extension to answer a call from your own extension.
•
Conference—the extension in on a conference call
•
Voice Mail—the extension is in voice mail.
•
Auto Attendant—the extension is connected to an Auto Attendant
•
Holding - the extension is on hold
Calling or Picking Up Calls
If a monitored extension is in an idle state, click the extension's State field
to ring that extension.
If the monitored extension is in a ringing state, click the State field to pick
up that call.
Choosing Extensions to Monitor
AltiView 4.0 User Guide
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