Monitoring Extension Activity; Choosing Extensions To Monitor - Altigen AltiView Release 4.0 User Manual

For altiware open edition (oe)

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Monitoring Extension Activity

If your extension's configuration in the AltiWare Administrator provides

for it, you can monitor the activity on other extensions.

If you're a manager, for example, you might monitor to determine whether

you need more resources in a busy environment. Or, for another example,

you might use monitoring capability to cover calls for a co-worker, since

you can click the ringing phone icon in the monitor list and take the co-

worker's call.

Figure 13. Monitor window

Open the Monitor window by clicking the Monitor button in the AltiView

main window. This allows you to view the status of any extensions or

workgroup that your extension configuration allows you to monitor.

Choose extensions you wish to monitor by clicking the Change button and

selecting or deselecting the check box next to the extensions you want to

monitor or stop monitoring, respectively.

Also, if you want to monitor extensions recently added to your extension's

monitoring list in the AltiWare Administrator, click the Change button and

select the extensions.

30 AltiView 4.0 User Guide

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