Job Integrity Problems; Tray To Media Mapping Problems; Gateway Problems; Pdl Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

System Guide

Job integrity problems

If the job does not print as expected (missing pages, missing data,
incorrect page orientation, incorrectly ordered sets, job attribute
inconsistencies), perform the following:
1. Check the job properties to ensure proper programming.
2. Check for any queue override attributes that may be conflicting
with the job programming.
3. If the job is PCL or PostScript, check for job ticket information
that may have created a problem with the job. Make changes
and resubmit the job.

Tray to media mapping problems

The JPM logs contain the job attributes that the XPIF library is
setting. In cases where the tray to media mapping is not
happening as expected, then this log can give clues on how the
mapping is being translated into job attributes.
/opt/XRXnps/log/JPM.Debug.Log

Gateway problems

Gateway logs reveal how the data is being received by the
system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log

PDL problems

If a problem exists with a PDL job, the System Administrator can
ask the job submitter specific questions to identify the problem.
Possible questions that may help are the following:
• What printer driver was used to create the file?
• What application was used to create the file?
• Do all applications create this file format?
• Have you tried to use a different printer driver? If not, do so to
conclude if it also creates problems.
• Has the file printed previously on a different printer?
• Was the file recreated and resubmitted?
• Have you checked to see if the destination queue is accepting
files? Were the resources adequate?
• Did this file or a similar file print on a previously installed
version of the system software?
Troubleshooting
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