Macintosh Problems; Freeflow Problems; Gui Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

System Guide

Macintosh problems

A job is submitted from a Macintosh client and the printer queues
cannot be viewed.
If the Macintosh client cannot view any printer queues from the
Chooser, perform the following:
1. Verify that the AppleTalk network is up and that there is at least
one router on the network.
2. If there is no router on the AppleTalk network, jobs cannot be
submitted through the AppleTalk gateway. When a router
becomes available, reboot the controller to submit jobs
through the AppleTalk gateway.
3. If there is a router on the Apple Talk network, delete the "/
opt/XRXnps/bin/atports" file at the controller and
reboot.
NOTE: You must be logged in as the root user to delete this file.

FreeFlow problems

A job is submitted from a FreeFlow client and does not print.
If the message, "Warning: cannot open the file xdms/
<filename>.gf/<filename>.tif. Select OK to continue or cancel
to stop the print job." is displayed, perform the following:
1. Place the queue to which the DigiPath jobs are being sent on
hold. Do this by changing the accept status to "no".
2. Wait until all jobs have completed printing.
3. Purge the /var/spool/XRXnps/var/spool/data/xdms
directory.

GUI problems

If any of the modules of the Xerox FreeFlow Print Server do not
function or if you cannot use Exit to restart the system, perform the
following:
• Xerox FreeFlow Print Server icons disappear or do not
respond.
• If the GUI opens with a black, blank background and the label
names of the modules do not appear correctly, perform the
following:
1. Determine if the /opt/XRXnps/XRXservui/data/locale/
<locale*>/resources directory exists.
2. Determine if the /opt/XRXnps/XRXservui/data/ui.mn.config
file exists.
Troubleshooting
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