Gathering Information About The Problem - HP StorageWorks 16-EL - SAN Switch Reference Manual

Chapter 2

Gathering Information About the Problem

The following are recommended actions for troubleshooting a system error
message. Note that all of the information collected here should be provided to
Technical Support if you require troubleshooting assistance.
Diagnostic and System Error Messages Version 3.1.x Reference Guide
provides the following information for each message:
Message text
Firmware module that generated the error
Module and code name for the error
Probable cause
Recommended action
Severity level
Run supportshow and pdshow and save the output.
Document the sequence of events leading up to the problem:
— What actions did you take before the problem occurred?
— Is the problem repeatable?
— What configuration is required to produce the problem?
Answer the following questions:
— Did a failover occur?
— Was security enabled?
— Was POST enabled?
— Are Serial Port (Console) Logs available?
— Which CP was master?
— What was the last change made?
Introduction to System Error Messages
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