Gathering Information For Your Switch Support Provider; Setting Up Your Switch For Ftp; Capturing A Supportsave - HP SN3000B Troubleshooting Manual

TABLE 2
Common symptoms (Continued)
Symptom
User is unable to change switch settings
Virtual Fabric does not form
Zone configuration mismatch
Zone content mismatch
Zone type mismatch

Gathering information for your switch support provider

If you are troubleshooting a production system, you must gather data quickly. As soon as a problem
is observed, perform the following tasks. For more information about these commands and their
operands, refer to the Fabric OS Command Reference.
1. Enter the supportSave command to save RASlog, TRACE, supportShow, core file, FFDC data,
2. Gather console output and logs.
NOTE
To execute the supportSave command on the chassis, you must log in to the switch on an account
with the admin role that has the chassis role permission.

Setting up your switch for FTP

1. Connect to the switch and log in using an account with admin permissions.
2. Type the supportFtp command and respond to the prompts.

Capturing a supportSave

The supportSave command uses the default switch name to replace the chassis name regardless
if the chassis name has been changed to a non-factory setting. If Virtual Fabrics is enabled, the
supportSave command uses the default switch name for each logical fabric.
1. Connect to the switch and log in using an account with admin permissions.
Fabric OS Troubleshooting and Diagnostics Guide
53-1002150-02
Areas to check
RBAC settings
Account settings
FIDs
Effective configuration
Effective configuration
Effective configuration
and other support information from the switch, chassis, blades, and logical switches.
Example of supportFTP command
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]: userFoo
Password[********]: <hidden>
Remote Dir[support]:
supportftp: parameters changed
Gathering information for your switch support provider
Chapter or Document
Chapter 6, "Security"
Chapter 7, "Virtual Fabrics"
Chapter 9, "Zoning"
Chapter 9, "Zoning"
Chapter 9, "Zoning"
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