System Diagnostics And Troubleshooting; E-Support; Help & Support Center And E-Support - HP Xw6400 - Workstation - 4 GB RAM Reference Manual

5 System diagnostics and
troubleshooting
This chapter discusses the tools available for diagnosing and troubleshooting system issues.
●
E-Support on page 99
● Troubleshooting checklist on page 100
●
LED color definitions on page 100
● HP Insight Diagnostics Offline Edition on page 100
●
Diagnostic error codes on page 104
● Troubleshooting scenarios and solutions on page 106
●
POST and error messages on page 123

E-Support

Help & Support Center and E-Support
Help & Support Center (HSC) provides online access to technical support information, software updates
and downloads, diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start>Help and Support.
HSC contains four sections:
●
HP Product Information (requires Internet access)-Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
● HP Software & Driver Downloads (requires Internet access)-Links to HP specific software
downloads and updates.
●
HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
●
Contact HP for Support (does not require Internet access)-Provides two different options:
◦ Chat with an expert online (requires Internet access)-Provides a tool to communicate with
a support specialist online through Active Chat.
◦
Call a support agent-Provides hardware details about the workstation and HP support
contact phone number worldwide.
ENWW E-Support 99