System Diagnostics And Troubleshooting; Customer Self Help; Help And Support Center - HP Xw4550 - Workstation - 2 GB RAM Technical Reference Manual

5 System diagnostics and
troubleshooting
This chapter discusses the tools available for diagnosing and troubleshooting system issues.
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Customer self help on page 97
● Troubleshooting checklist on page 114
●
LED color definitions on page 114
● HP Insight Diagnostics Offline Edition on page 115
●
POST error messages on page 119

Customer self help

This section provides information on the following areas of customer self help:
●

Help and Support Center

●
HP SoftPaq Download Manager
● Diagnostic error codes
●
Troubleshooting scenarios and solutions
Help and Support Center
The Help and Support Center (HSC) provides online access to technical support information, software
updates and downloads, diagnostic tools, and HP support contact information.
To open HSC from your desktop, select Start>Help and Support.
HSC contains four sections:
●
HP Product Information (requires Internet access) – Links to the HP Technical Support Web site
for your product. You can access all related documentation, downloads and updates, tools, and
more.
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HP Software and Driver Downloads (requires Internet access) – Links to HP specific software
downloads and updates.
●
HP Support Tools (requires Internet access) – Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
●
Contact HP for Support (does not require Internet access) – Provides two different options:
◦
Chat with an expert online (requires Internet access) – Provides a tool to communicate with
a support specialist online through Active Chat.
◦ Call a support agent – Provides hardware details about the workstation and HP support
contact phone number worldwide.
ENWW Customer self help 97