Page 1 HP xw6400 Workstation Service and Technical Reference Guide User Guide...
Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products.
Page 3 Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group.. Intel and Xeon are registered trademarks of Intel Corporation in the U.S.
Page 5: Table Of Contents
Restoring from RestorePlus! CDs ..............18 Restoring from RestorePlus! on the Recovery Partition ........18 HP Backup and Recovery Manager restore points ................19 Restoring from the HP Backup and Recovery Manager restore point CD or DVDs ..19 ENWW...
Page 6 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition ..........................19 Protecting the software ........................20 Ordering backup software ........................21 3 System management Computer Setup (F10) Utility ......................24 BIOS ROM ......................... 25 Using the Computer Setup (F10) Utility ................25 Computer Setup (F10) Utility menu ..................
Page 7 Hood lock (Smart cover lock) (optional) ............48 Hood sensor (Smart cover sensor) (optional) ........... 48 Access panel key lock ..................48 Fault notification and recovery ................... 48 Drive Protection System ..................49 ECC fault prediction and prefailure warranty ............ 49 Thermal sensor ....................
Page 8 Help & Support Center and E-Support ................100 Troubleshooting checklist ......................... 101 LED color definitions ........................102 HP Insight Diagnostics Offline Edition ....................103 Key features and benefits ....................103 Theory of operation ......................103 Diagnostic Utility on CD ....................103 Downloading the latest diagnostic utility ................
Page 9 Solving diskette problems ....................114 Solving ..........................116 Solving display problems ....................117 Solving audio problems ....................118 Solving printer problems ....................119 Solving keyboard and mouse problems ................120 Solving front panel component problems ................ 121 Solving hardware installation problems ................122 Solving network problems ....................
Page 10 No power ............................177 No power, part 1 ......................177 No power, part 2 ......................178 No power, part 3 ......................178 No video ............................180 No video, part 1 ....................... 180 No video, part 2 ....................... 181 No video, part 3 ....................... 181 Error messages ..........................
Page 11: Product Overview
Product overview This chapter presents an overview of the hardware components of the HP xw6400 Workstation. ● Product features on page 2 ● Product specifications on page 6 ● ENERGY STAR on page 11 ENWW...
Page 12: Product Features
Product features Component view The following image shows a typical HP xw6400 workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com. Figure 1-1 Component view Table 1-1 Component view Item Description Item...
Page 13: Front Panel Components
Front panel components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Description Item Description Optical drive Power button Optical drive activity light Hard drive activity light...
Page 14: Rear Panel Components
Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Description Item Description Universal chassis clamp slot Cable lock slot Side access panel key Audio line-out connector (lime) Padlock or cable loop Microphone connector (pink) PS/2 mouse connector (green) USB connectors (5) Parallel connector (burgandy) Serial connector (teal)
Page 15 Figure 1-4 Serial number and COA label location ENWW Product features...
Page 16: Product Specifications
Product specifications The following table lists the physical dimensions for the HP xw6400 Workstation. Table 1-4 Physical characteristics Weight (typical 16 kg (35 lb) configuration) Tower dimensions 441 mm (17.4 in.) tall 165 mm (6.5 in.) wide 440 mm (17.3 in.) deep Rack-mount dimensions 165 mm (6.5 in.) tall, less than 4U...
Page 17: Power Supply Specifications
Table 1-6 Power supply current Current Minimum Operating Continuous Maximum 3.3 V 0.5 A 18 A 20 A 5.1 V 0.5 A 18 A 20 A 12 VCPU0 3.1 A 17 A 19 A 12 VCPU1 3.1 A 10 A 15 A 12 V-D 3.1 A...
Page 18: Power Consumption
Table 1-7 Power supply specifications (continued) Blue Angel Compliant (<5W in S5 - power off) Power consumption in ES mode—suspend to <7W RAM (S3) (Instantly available PC) Power consumption The following table lists the power consumption for a typical configuration based on primary power consumptions: ●...
Page 19: System Fans
NOTE *Energy Star low energy mode **Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled. System fans The workstation includes two rear system fans, one memory fan, one CPU heatsink fan for each processor, and one power supply fan.
Page 20: Pci Card Slot Power Specification
PCI card slot power specification Table 1-11 PCI and PCI Express slot power specifications Slot# Slot type Slot power (maximum) PCI Express x16 graphics 130 W** PCI Express x8 (4) 25 W* PCI Express x16 (4) 25 W* PCI Express x8 (4) 25 W* PCI (32–bit, 33–MHz) 10 W*...
Page 21: Energy Star
Environmental Protection Agency (EPA) Computers Program. The EPA ENERGY STAR configuration does not imply endorsement by the EPA. As an ENERGY STAR partner, HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency.
Page 22 Chapter 1 Product overview ENWW...
Page 23: Installing Or Restoring The Operating System
● HP software on page 17 ● Restoring the Windows operating system on page 18 ● HP Backup and Recovery Manager restore points on page 19 ● Protecting the software on page 20 ● Ordering backup software on page 21 If your workstation was shipped with a preinstalled operating system, it is configured automatically the first time your workstation is powered on.
Page 24: Installing The Operating System And Software
This behavior is normal. The boot process continues its execution after the screen returns. Restoring the Linux operating system To restore the Linux operating system, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements.
Page 25: Downloading The Latest Hp Driver Cd Contents
Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware.
Page 26: Installing The Linux Operating System
For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP User Manual for Linux located at http://www.hp.com/support/linux_user_manual. For more information about HP and Linux, see http://www.hp.com/linux. Chapter 2 Installing or restoring the operating system...
Page 27: Hp Software
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ●...
Page 28: Restoring The Windows Operating System
CDs for RestorePlus!, the Windows operating system, and a supplemental HP Backup and Recovery Manager CD. (There may be additional CDs you can create depending on the options you purchased.) You also have the option to move images of the CDs to another location, such as a network share, to be burned to CD at a later time or from another system.
Page 29: Hp Backup And Recovery Manager Restore Points
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs The HP Backup and Recovery Manager (HPBR) restore point can be burned to CD or DVDs and used to restore the system. Typically you would used the CD/DVD set if the hard drive has been replaced or all partitions have been corrupted.
Page 30: Protecting The Software
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Chapter 2 Installing or restoring the operating system ENWW...
Page 31: Ordering Backup Software
Ordering backup software If you are unable to create system recovery CDs or DVDs, the HP Restore Plus CD set can be obtained through product support on http://www.hp.com/support. NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available.
Page 32 Chapter 2 Installing or restoring the operating system ENWW...
Page 33: System Management
System management This section describes the various tools and utilities that allow for the system management of the workstation. ● Computer Setup (F10) Utility on page 24 ● Desktop management on page 34 ENWW...
Page 34: Computer Setup (F10) Utility
Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.
Page 35: Bios Rom
ACPI 1.0 and 2.0 and OnNow ● SMBIOS 2.5 ● PC98/99/00 and NetPC ● HP Preboot Execution Environment (PXE) boot ROM for the integrated LAN controller ● BIOS Boot Specification 1.01 ● Enhanced Disk Drive Specification 3.0 ● “El Torito” Bootable CD-ROM Format Specification 1.0 ●...
Page 36: Computer Setup (F10) Utility Menu
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter. To apply and save changes, select File>Save Changes then select Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit.
Page 37 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Save Changes Saves changes to system configuration and exits the Computer Setup (F10) Utility. and Exit Storage Device Lists all installed storage devices. Configuration When a device is selected, detailed information and options are displayed. Hard Disk Identifies the hard disk drives on the system by model, firmware, serial number, connector color, emulation type, multisector transfers, and translation mode.
Page 38 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Separate Controller Offers standard SATA supports (four ports only). Combined Controller Makes the SATA controller look like an controller and offers best compatibility (two ports only). Primary SATA Controller Allows you to disable the SATA controller primary SATA ports from the BIOS perspective, but the controller is not hidden.
Page 39 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE If the setup password is set, you must enter Computer Setup (F10) Utility to change it, flash the ROM, and make changes to certain plug-and-play settings under Windows.
Page 40 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard Enables you to set the keyboard locale for System ID entry.
Page 41 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Enabling this feature displays F9=Boot Menu during POST. Displaying this feature prevents the text from being displayed, but pressing still forces the system to attempt booting from the network.
Page 42 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ PCI SERR# Generation (enable/disable) Memory Disables PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). PCI VGA Palette Snooping (enable/disable) Enables PCI VGA Palette Snooping. This option is kept for compatibility purposes. MCH Error Handling Sets which signal to use on serious MCH (North Bridge) errors.
Page 43 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● Slot 5 — PCI 32/33 ● Slot 6 — PCI 32/33 For PCI Express sots, the available option is Option ROM Download. For PCI-X slots, the available options are Speed, Option ROM Download, and Latency Timer. For PCI sots, the available options are Option ROM Download and Latency Timer.
Page 44: Desktop Management
Updating the operating system, application software, or drivers To initiate a remote system installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue Chapter 3 System management...
Page 45: Updating And Managing Software
Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address: ●...
Page 46: System Software Manager
Subscriber’s Choice Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and driver and support alerts and notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval.
Page 47: Rom Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console, resulting in a consistent deployment of and greater control over HP PC ROM images over the network. It also results in greater productivity and lower total cost of ownership.
Page 48: Replicating The Setup
Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP DriveKey can also be used. Power on the workstation.
Page 49: Copying To A Single Workstation
A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw6400 Workstation. Select a setup configuration to copy, and reboot the workstation.
Page 50: Dual-State Power Button
HP support website HP engineers rigorously test and debug software developed by HP and third-party suppliers and develop operating system specific support software to ensure performance, compatibility, and reliability for HP workstations.
Page 51: Building Blocks And Partners
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. This website contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Page 52: Password Security
Table 3-3 Security Features Overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from the removable media From the Computer Setup (F10) drives. Utility Menu. Serial, Parallel, USB, or Infrared Prevents transfer of data through the From the Computer Setup (F10) Interface Control integrated serial, parallel, USB, or infrared...
Page 53: Establishing A Setup Password Using The Computer Setup (F10) Utility
NOTE System Software Manager and HP Client Manager Software allow remote management of Setup Passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy.
Page 54: Entering A Power-On Password
Select Security>Power-On Password and follow the onscreen instructions. Before exiting, select File>Save Changes and Exit. Entering a power-on password Restart the workstation. When the key icon appears on the monitor, enter the current password, and press Enter. NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.
Page 55: Deleting A Power-On Or Setup Password
When the key icon appears, enter the current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen.
Page 56: Clearing Passwords
Table 3-4 National keyboard delimiter characters (continued) Language Delimiter Language Delimiter Language Delimiter Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French é Polish U.K. English Canadian German Portuguese U.S. English NOTE: * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia. Clearing passwords If you forget your password, you cannot access the workstation.
Page 57: Hood Lock (Smart Cover Lock) (Optional)
Startup failure ● PC component failure (such as processor or power supply) ● Forgotten password CAUTION The side access panel FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one. ENWW Desktop management...
Page 58: Clearing Passwords
If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.
Page 59: Drive Protection System
HP workstations. the DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto the drive. Each time the DPS is run, test results are written to the hard drive.
Page 60 Chapter 3 System management ENWW...
Page 61: Removal And Replacement Procedures
Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components. ● Service considerations on page 52 ● Customer Self-Repair on page 56 ● Predisassembly procedures on page 57 ● System board components on page 58 ●...
Page 62: Service Considerations
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm you and damage the workstation.
Page 63: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ●...
Page 64: Recommended Materials And Equipment
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, and then returned to their proper locations.
Page 65: Cables And Connectors
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Page 66: Customer Self-Repair
Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. http://www.hp.com/go/selfrepair/ for more information. Chapter 4 Removal and replacement procedures ENWW...
Page 67: Predisassembly Procedures
Predisassembly procedures Perform the following steps before servicing the workstation: Close any open software applications. Remove any diskettes or CDs from the workstation. Shut down the operating system. Power off the workstation and any peripheral devices that are connected to it. Remove or disengage any security devices that prohibit opening the workstation.
Page 68: System Board Components
System board components The following image shows the system board connectors and sockets on the HP xw6400 Workstation. Figure 4-1 System board identification Table 4-3 System board components Component Component Component Solenoid hood lock Optical drives PCI 32/33 Memory sockets...
Page 69 Figure 4-2 System board block diagram ENWW System board components...
Page 70: Removal And Replacement Of Components
Removal and replacement of components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the Service considerations on page 52, as well as the Safety and Regulatory Information, before servicing or upgrading your system. Read all safety information and precautions.
Page 71: Security Lock (Optional)
Power supply (Power supply on page System fan (System fan assembly on page Memory (Memory on page Front fan removal (optional) (Front PCI card guide and fan removal (optional) on page Battery (Battery on page Hard drive (Hard drive on page CPU heatsink (Removing the CPU heatsink on page...
Page 72: Cable Lock (Optional)
Figure 4-3 Removing the security lock Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Universal chassis clamp lock (optional)
Page 73: Side Access Panel
To remove the lock: Unlock the device and remove the locking mechanism. Remove the screw attaching the lock to the chassis. Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. To remove the side access panel: ENWW Removal and replacement of components...
Page 74: Front Bezel
WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (Predisassembly procedures on page 57). If necessary, unlock the side access panel. The keys are on the rear panel. Also, unlock any other locks that are present (Cable lock or Padlock).
Page 75: Bezel Blanks
Figure 4-6 Opening the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place. Bezel blanks To remove the bezel blanks: Disconnect power from the system (Predisassembly procedures on page 57) and remove the front bezel (Front Bezel on page...
Page 76: Hood Sensor (Smart Cover Sensor)
To remove the top cover: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64). Push a flat screw driver into tab 1 on the rear of the chassis and gently pry the cover upward. Push the top cover toward the rear of the chassis and lift the cover up 2.
Page 77: Hood Lock (Smart Cover Lock) (Optional)
Figure 4-9 Removing the hood sensor To replace the hood sensor, reverse the previous steps. Hood lock (Smart cover lock) (optional) To remove the hood lock: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the top cover (Top cover on page...
Page 78: Front Panel I/O Device Assembly
Front panel I/O device assembly To remove the front panel I/O device assembly: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64).
Page 79: Memory Fan
To replace the speaker, reverse the previous steps. Memory fan CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be not be compatible, they are not supported by HP. ENWW Removal and replacement of components...
Page 80 To remove the memory fan: Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). Grasp the two green touch point tabs 1, lift up and away 2 from the system fan housing. Figure 4-14 Removing the memory fan To replace the memory fan:...
Page 81: System Fan Assembly
System fan assembly To remove the system fan assembly: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the memory fan (Memory fan on page 69). Disconnect the system fan cables from the system board connectors 1.
Page 82: Memory
Figure 4-17 Removing the power supply To install the power supply, reverse the previous steps. Memory Memory module requirements ● Use only industry-standard, registered PC2-5300F DIMMs ● Match DIMM pairs by size and type ● No support for unbuffered memory Removing memory module Disconnect power from the system (Predisassembly procedures on page...
Page 83: Installing Memory Module
DIMM. Installing memory module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Third-party DIMMs might not be electrically or thermally compatible, so they are not supported by HP. You must load memory modules in valid configurations: ●...
Page 84: Installing A Dimm
The BIOS generates warnings/errors on invalid memory configurations. ● If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ●...
Page 85: Pci Retainer
Table 4-4 PCI slots (continued) PCI 32/33 PCI 32/33 PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping. Removing PCI retainer Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63).
Page 86: Installing Pci Retainer
Installing PCI retainer Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). Attach the PCI retainer. For short PCI cards, attach the hooks of the support arm 1 under the slots on the rear of the chassis, and rotate the card support down.
Page 87: Pci Removal
PCI Express x8 slot. NOTE Slot 2 and Slot 4: The HP xw6400 Workstation contains two PCI Express x8 slots that support x4 bandwidth. If a PCI Express x8 card is plugged into a PCI Express x8 slot, the card runs at x4 bandwidth.
Page 88: Pci Express Removal
Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-25 Removing the PCI card PCI Express removal Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page...
Page 89: Pci Installation
Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-26 Removing the PCI Express card PCI installation Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page...
Page 90: Pci Express Installation
Figure 4-27 Installing the PCI card PCI Express installation Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward.
Page 91: Front Pci Card Guide And Fan Removal (Optional)
Figure 4-28 Installing the PCI Express card Front PCI card guide and fan removal (optional) NOTE The fan is only used for special configurations, but the card guide is used with all full- length add-in cards. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel...
Page 92: Battery
Remove the fan from the fan housing by applying outward pressure on the card guide while lifting the fan away. Figure 4-30 Removing the fan from the card guide To install the front fan: Place the fan in the card guide with the fan label facing into the card guide. NOTE Ensure that the fan blows toward the rear of the of the chassis.
Page 93: Power Connections To Drives
NOTE Batteries, battery packs, and accumulators should not be disposed of together with general household waste. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). On the system board, press on the release tab of the battery holder. Rotate the battery enough to get beyond the latch and lift it straight up.
Page 94: Optical Drive
Figure 4-32 Identifying the correct power connections for a typical configuration Optical drive To remove an optical drive: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63) and remove the front bezel (Front Bezel on page 64).
Page 95 Lift the green drive-lock release lever 1 and gently slide the drive 2 out of the chassis. Figure 4-34 Removing the optical drive from the chassis To : Lift the green drive-lock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drive-lock release lever and slide the drive inward until the drive snaps into place, securing the drive.
Page 96: Replacing Optical Drive Data Cable
If you are installing more than one optical drive, route the cable as in the following image. NOTE The optical drive cable is routed under the system board. Figure 4-35 Connecting the optical drive cable to the system board Replacing optical drive data cable Disconnect power from the system (Predisassembly procedures on page 57), remove the side...
Page 97 Disconnect the cables from the back of the diskette drive. Figure 4-36 Disconnecting the cables from the diskette drive While lifting the green drive-lock release lever 1, slide the drive forward 2 out of the chassis. Figure 4-37 Removing the diskette drive from the chassis To replace an optional diskette drive: Lift the green drive-lock release lever while sliding the diskette drive into the bay.
Page 98: Hard Drive
Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board.
Page 99: Installing A Hard Drive
Push in on the green drive-lock release tabs 2 and slide the hard drive out 3 of the chassis. Figure 4-39 Removing the hard drive Installing a hard drive Select a drive bay in which to install the drive. In the hard drive cage, squeeze the green tabs and slide two rails out of the empty bay. Attach the rails to the hard drive.
Page 100 For a SATA hard drive, attach a data cable 2 from a SATA connector on the system board to the hard drive, and attach a power cable (not illustrated) to the drive. Figure 4-41 Replacing the SATA hard drive For a SAS hard drive, attach a SAS-to-SATA cable adapter to the connector on the hard drive. Figure 4-42 Attaching the SAS-to-SATA cable adapter Insert the SAS controller card into an available PCI expansion slot.
Page 101: Cpu Heatsink
Connect one end of the SAS data cable to the controller card and the other end to the SAS hard drive, as shown in the following illustration. Also attach a power cable (not illustrated). Figure 4-43 Connecting data cable to SAS controller card CPU heatsink Removing the CPU heatsink NOTE...
Page 102: Replacing The Cpu Heatsink
Disconnect the CPU heatsink fan connector 3 from the system board. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth. Then, lift the CPU heatsink. Figure 4-45 Removing the CPU heatsink from the system board Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
Page 103 Place the CPU heatsink on top of the processor and align the four mounting screws with the holes 1 in the system board. NOTE If both CPU heatsinks were removed, be sure all system board standoffs engage with the keyholes in the chassis, be sure the system board connectors engage correctly with the rear I/O panel, and push back on the system board while engaging the CPU heatsink screws with the chassis standoffs.
Page 104: Processor
Connect the CPU heatsink fan connector to the system board 1. Figure 4-48 Identifying proper screw removal order Processor Removing the processor Disconnect power from the system (Predisassembly procedures on page 57). Remove the side access panel (Side access panel on page 63) and the CPU heatsink (Removing the CPU heatsink on page...
Page 105: Replacing The Processor
Pull the processor straight out of the socket. Figure 4-50 Lifting the processor out of the socket CAUTION To avoid bending the socket pins, keep the processor perfectly flat when removing or installing it. NOTE Store the processor in a safe place where it will not be damaged. Replacing the processor Disconnect power from the system (Predisassembly procedures on page...
Page 106: System Board
Align the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever.
Page 107: Replacing The System Board
CAUTION Do not attempt to remove the 6 system board mounting screws. These are permanently secured and are not removable. Lift the system board out 2 of the chassis, being careful not to damage the cables and rear panel connectors. Figure 4-52 Removing the system board Replacing the system board...
Page 108 Chapter 4 Removal and replacement procedures ENWW...
Page 109: System Diagnostics And Troubleshooting
E-Support on page 100 ● Troubleshooting checklist on page 101 ● LED color definitions on page 102 ● HP Insight Diagnostics Offline Edition on page 103 ● Diagnostic error codes on page 108 ● Troubleshooting scenarios and solutions on page 111 ●...
Page 110: E-Support
To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more. ●...
Page 111: Troubleshooting Checklist
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ●...
Page 112: Led Color Definitions
LED color definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED state LED color System status Solid Green System is on. Flashing Green System is in Standby.
Page 113: Hp Insight Diagnostics Offline Edition
You can select tests that do not require any user interaction through the Interactive and Unattended tests modes. Diagnostic Utility on CD HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your workstation. ENWW...
Page 114: Downloading The Latest Diagnostic Utility
Downloading the latest diagnostic utility Access http://www.hp.com. Click the Support & Drivers link. Select the Download driver and software radio button. Enter your product number (for example, xw6400) in the text box and press the Enter key. Select your operating system.
Page 115: Test Tab
If you want to run the diagnostic test for a specified time period, enter the amount of time in minutes. Click Begin Testing in the lower right corner of the display to start the test. ENWW HP Insight Diagnostics Offline Edition...
Page 116: Status Tab
While tests are being performed, you can monitor the progress by viewing the Status tab. Any errors that are detected are summarized in the Error Log. Select Save to save the report to floppy or a USB Key Drive if attached. If the diagnostics utility detects an error during a test, the user can mouse-over the failed text in the Status tab to display additional information for the type of error and the error code.
Page 117: Help Tab
Help tab The Help tab has three views: ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes—Provides error code listings. It includes device tested, message, and recommended repair information. ● Test Components—Reloads and refreshes all components and display component details after the refresh.
Page 118: Diagnostic Error Codes
Diagnostic error codes This sections provides an overview of the diagnostic LEDs and error codes that are related to your workstation. Diagnostic LED codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The flashing lights and beeps repeat for five cycles. After that, only the flashing lights repeat. Table 5-2 Diagnostic LED codes Chassis indicator LEDs...
Page 119 2-second pause, Reseat memory modules. 5 beeps Replace memory modules one at a time to find the faulty module. Replace third-party modules with HP memory. Replace system board. Blinks red 6 times, once per Pre-video graphic card error.
Page 120 Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Blinks red 8 times, once per Invalid ROM based on bad checksum. second, then 2-second pause, Reflash ROM. 8 beeps Replace system board. Blinks red 9 times, once per System powers on but is unable to boot.
Page 121: Troubleshooting Scenarios And Solutions
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Cause Possible Solution Workstation appears locked Software control of the power Press and hold the power button for at least four up and will not shut down when switch is not functional.
Page 122: Solving Power Supply Problems
Table 5-3 Minor problems (continued) Problem Cause Possible Solution Press and hold the power button for less than 4 seconds. If HDD LED does not illuminate, then: Verify that the unit is plugged into a working AC outlet. Open the access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector.
Page 123 Figure 5-1 Testing power supply with BIST LED Table 5-4 Power supply problems Problem Cause Solution Power supply shuts down Power supply fault. Replace the power supply. intermittently. ENWW Troubleshooting scenarios and solutions...
Page 124: Solving Diskette Problems
Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off Processor thermal protection Be sure that the workstation air vents are not blocked automatically and the Power LED activated. and the cooling fan is running. flashes red 2 times, once every A fan might be blocked or not Open the access panel, press the power button, and second, followed by a 2-second...
Page 125 Table 5-5 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a Diskette is not formatted. Format the diskette. diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the Use another diskette.
Page 126: Solving
Solving Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or Use a utility to locate and block usage of bad sectors. If has failed. necessary, reformat the hard disk. Or, run DPS Self-test if the drive drive is detected by the BIOS.
Page 127: Solving Display Problems
Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on).
Page 128: Solving Audio Problems
Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit. resolution cannot be set. upgraded, the correct video drivers might not be loaded. Monitor is not capable of Change requested resolution.
Page 129: Solving Printer Problems
Table 5-8 Audio problems (continued) Problem Cause Solution Digital CD audio is Enable digital CD audio: not enabled. From the Control Panel, select System. On the Hardware tab, click the Device Manager button. Right-click the CD/DVD device and select Properties. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected.
Page 130: Solving Keyboard And Mouse Problems
Table 5-9 Printer problems (continued) Problem Cause Solution The correct printer driver for Install the correct printer driver for the application. the application is not installed. Try printing using the MS-DOS command: DIR C:\> [printer port] where [printer port] is the address of the printer being used.
Page 131: Solving Front Panel Component Problems
The IEEE-1394 port is not active. The port is not there because it You can buy an IEEE 1394 PCI adapter card. Contact an was not purchased with the HP seller. system. ENWW Troubleshooting scenarios and solutions...
Page 132: Solving Hardware Installation Problems
Replace DIMMs one at a time to isolate the faulty 2–second pause, and the module. workstation beeps 5 times. Replace third-party memory with HP memory. Replace the system board. Power LED flashes red 6 times, Video card is not seated...
Page 133: Solving Network Problems
Solving network problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network problems Problem Cause Solution Wake-on-LAN feature is not Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on- functioning. LAN. Network driver does not detect Network controller is disabled.
Page 134: Solving Memory Problems
Unprogrammed EEPROM. Flash the ROM. unprogrammed EEPROM. Solving memory problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory problems Problem...
Page 135: Solving Processor Problems
Table 5-14 Memory problems (continued) Problem Cause Solution Replace third-party memory with HP memory. Replace the system board. Solving processor problems Table 5-15 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. Be sure the airflow to the workstation is not blocked.
Page 136: Solving Internet Access Problems
Table 5-16 CD-ROM and DVD problems (continued) Problem Cause Solution Windows does not detect the Use Device Manager to remove or uninstall the CD-ROM or DVD-ROM drive. device in question. Restart the workstation and let Windows detect the device. Recording audio CDs is difficult or Wrong or poor quality media Use a slower recording speed.
Page 137 Table 5-17 Internet access problems (continued) Problem Cause Solution In the Device Manager area, click the Device Manager button. Double-click Ports (COM & LPT). Right-click the COM port your modem uses, then click Properties. Under Device status, verify that the modem is working properly.
Page 138: Post And Error Messages
POST and error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ●...
Page 139 Be sure memory modules (if any) are installed properly. If third-party memory has been added, test using HP memory only. Verify proper memory module type. 183—Invalid Processor System board jumper improperly set. Reset system board jumpers to match processor and Jumper Setting bus speeds (select models).
Page 140 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration DIMMs not installed correctly (not See the illustration on the side access panel for the Warning paired correctly). correct memory configurations and reseat the DIMMs accordingly. 215—Memory Mismatch There are one or more mismatched See the illustration on the side access panel for the...
Page 141 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 501—Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. 510—Splash Screen image Splash Screen image has errors. Install latest version of ROMPaq to restore image.
Page 142 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 917—Front Audio Not The front audio cable is not connected. Connect front audio cable. Connected 918—Front USB Not Front USB is not connected. Connect front USB cable. Connected 919—MultiBay Riser Not MultiBay riser is not connected.
Page 143 Run the Drive Protection System test if applicable. Apply firmware patch if applicable (see http://www.hp.com/support). Back up contents and replace hard drive. 1780—Disk 0 Failure The drive is not installed correctly or Be sure that any jumpers are set correctly, and has failed.
Page 144 This BIOS revision does not support Install the latest BIOS downloaded from Processor the installed processor. http://www.hp.com. 1998—Master Boot Record The previously saved copy of the MBR Run Computer Setup and save the MBR of the current has been lost has been corrupted.
Page 145 Run Computer Setup. If Setup already has data in the Number corrupted. field or will not allow the serial number to be entered, download from http://www.hp.com and run the utility SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, and save the changes.
Page 146 Chapter 5 System diagnostics and troubleshooting ENWW...
Page 147: Appendix A Appendix A - Sas Devices
Appendix A — SAS devices ENWW...
Page 148: Supported Sas Raid Configurations
Internal-to-external cable for external connections ● SAS to SATA data and power converter ● LSI MyStorage Utility for Windows The following RAID configurations are supported on the HP xw6400 Workstation: ● RAID 0 – Striped disk array ● Two drives minimum ●...
Page 149: Sas Raid 0 Configuration
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 150: Sas Raid 1 Configuration
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 151 (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column. When you have selected all disks for the IM volume, press Esc and select Save changes, then exit this menu.
Page 152: Sas Raid 1E Configuration
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 153 (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu.
Page 154 Appendix A Appendix A — SAS devices ENWW...
Page 155: Appendix B Appendix B - Sata Devices
Appendix B — SATA devices This appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute.
Page 156: Attaching Sata Hdds
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level. ● RAID 0: Two to three HDDs ● RAID 1: Two HDDs ● RAID 5: Three HDDs Appendix B Appendix B — SATA devices ENWW...
Page 157: Configuring System Bios
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. Press F10 to enter the system BIOS setup. Use the arrow keys to highlight the desired language, then press Enter. Use the arrows on your keyboard to highlight Storage>Storage Options, then press Enter. Use the up or down arrow key to highlight SATA Emulation.
Page 158: Creating Raid Volumes
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. If required, see Deleting RAID volumes on page 149 to make enough physical drives available to create the desired RAID volume.
Page 159: Deleting Raid Volumes
Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. Use the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. Use the up or down arrow key to highlight the RAID volume to be deleted, and press Del. When prompted, press Y to confirm the deletion of the selected RAID volume.
Page 160 Appendix B Appendix B — SATA devices ENWW...
Page 161: Appendix C Appendix C - Connector Pins
Appendix C — Connector pins ENWW...
Page 162: Connector Pin Descriptions
Connector pin descriptions Ethernet connector Signal 1 2 3 4 Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Parallel connector Signal Signal Signal 1 2 3 Strobe Data Bit 0 Data 7 8 9 Data Bit 5 Data Bit 6 13 14 15...
Page 163 power tpb- tpb+ tpa- tpa+ Microphone connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Line-in audio connector (1/8 inch) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right...
Page 164 SATA connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power 3.3-V power 5-V power 3.3-V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12-V power Ground 5-V power 12-V power * S2 and S3 differential signal pair 12-V power **S5 and S6 differential signal pair SAS connector...
Page 165 SAS connector Segment Backplane receptacle Plug and cable receptacles Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge ENWW Connector pin descriptions...
Page 166 VGA cconnector Signal Signal Signal 1 2 3 Red Analog Green 6 7 8 Ground 11 12 Monitor ID DDC Serial Analog Blue Ground Data Horizontal Sync Analog Ground Monitor ID Ground 9 10 +5V DC 14 15 Vertical Sync DDC Ground Serial Clock DVI connector...
Page 167 ATA/ATAPI (IDE) standard drive cable connector Signal Signal Signal 1 2 3 Reset Ground 15 16 DD1 DD14 DD0 29 30 DMAK Ground INTRQ DD7 DD8 DD6 17 18 DD15 Ground 31 32 IOCS16 DA1 6 7 8 DD9 DD5 DD10 20 21 (Key) DMARQ 34 35...
Page 168 8-Pin power (for CPUs and memory) P3 Color Signal +12VCPU0 +12VCPU0 RSENSE +12VCPU0 +12VCPU1 with stripe +12VCPU1 with stripe CAUTION Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors.
Page 169 Keyboard connector Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse connector Signal 1 2 3 Data Unused Ground 4 5 6 +5VDC Clock Unused ENWW Connector pin descriptions...
Page 170 Appendix C Appendix C — Connector pins ENWW...
Page 171: Appendix D Appendix D - System Board Designators
Appendix D — System board designators This appendix lists the system board designators for this system. Designator Silkscreen Component MH02-03, MH06-09, MH14-15 Mounting holes BBLK_WP Boot block header/jumper PSWD Clear password header/jumper SLOT 5 PCI PCI slot SLOT 6 PCI PCI slot PCI slot SLOT 4...
Page 172 Designator Silkscreen Component INT USB Internal USB header HDD LED HDD LED connector CONTROL PANEL Main power/HDD LED/internal speaker connector CPUFAN1 Primary CPU fan header CPU2FAN Secondary CPU fan header MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header PCI fan header Front chassis fan header XBT2...
Page 173: Appendix E Appendix E - Routine Care
Appendix E — Routine care ENWW...
Page 174: General Cleaning Safety Precautions
General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
Page 175: Maximizing The Airflow
Maximizing the airflow ● Keep your workstation in an area where the airflow is not obstructed. ● Keep the unit off of surfaces where dust can gather. ● Keep the front of the unit clear of any obstruction. ● Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag.
Page 176: Cleaning The Workstation Case
Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Page 177: Cleaning The Keyboard
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ●...
Page 178: Cleaning The Monitor
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 52 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component.
Page 179: Cleaning The Mouse
Cleaning the mouse Follow the safety precautions presented in Service considerations on page 52 before cleaning the mouse. Remove the mouse ball from the housing by removing the retaining plate. Clean the mouse ball. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. Reassemble the mouse.
Page 180 Appendix E Appendix E — Routine care ENWW...
Page 181: Appendix F Appendix F - Additional Password Security And Resetting Cmos
Appendix F — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation.
Page 182: Resetting The Password Jumper
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Page 183: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button Shut down the operating system, and power off the workstation and any external devices. Disconnect the workstation power cord and any external devices from the power outlets.
Page 184: Using Computer Setup To Reset Cmos
Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the key while the message is displayed, the workstation...
Page 185: Appendix G Appendix G - Quick Troubleshooting Flowcharts
Appendix G — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ●...
Page 186: Initial Troubleshooting
Initial troubleshooting Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 187: No Power
No power No power, part 1 ENWW No power...
Page 188: No Power, Part 2
No power, part 2 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 189 No power, part 3 ENWW No power...
Page 190: No Video
No video No video, part 1 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 191: No Video, Part 2
No video, part 2 ENWW No video...
Page 192 No video, part 3 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 193: Error Messages
Error messages Error messages, part 1 ENWW Error messages...
Page 194: Error Messages, Part 2
Error messages, part 2 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 195 Error messages, part 3 ENWW Error messages...
Page 196: No Operating System Loading
No operating system loading Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 197: No Operating System Loading From Hard Drive
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive...
Page 198: No Operating System Loading From Hard Drive, Part 2
No operating system loading from hard drive, part 2 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 199 No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive...
Page 200: No Operating System Loading From Diskette Drive
No operating system loading from diskette drive Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 201: No Operating System Loading From Cd-Rom Drive
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive...
Page 202: No Operating System Loading From Network
No operating system loading from network Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 203: Non-Functioning Device
Non-functioning device ENWW Non-functioning device...
Page 204 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
Page 205: Appendix H Appendix H - Pci Bus Layout
Appendix H — PCI bus layout ENWW...
Page 206: Pci Bus Layout And Device List
PCI bus layout and device list The following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure H-1 PCI bus layout Table H-1 PCI device list Bus# Dev# Device# Port 0, ESI host bridge...
Page 207 Table H-1 PCI device list (continued) Bus# Dev# Device# Advanced memory buffer memory-mapped registers (visible via JTAG/SMBus only) FSB controller, interrupt and system address registers Address mapping, memory control, error logs FSB error registers Coherency engine and data manager registers Debug and miscellaneous registers FBD branch 0 memory map, error flag/mask, and channel control registers...
Page 208 Table H-1 PCI device list (continued) Bus# Dev# Device# Slot 4 (PCI Express x4 (x8') behind ESB2 P:0:0) Slot 1 (PCI Express x16 behind MCH 0:4:0) Slot 3 (PCI Express x4 (x16') behind MCH 0:3:0_ Slot 2 PCI Express x4, (behind MCH 0:28:0) Appendix H Appendix H —...

HP xw6400 Service And Technical Reference Manual

1 Product Overview

2 Installing or Restoring the Operating System

3 System Management

4 Removal and Replacement Procedures

5 System Diagnostics and Troubleshooting

Appendix A Appendix A - SAS Devices

Appendix B Appendix B - SATA Devices

Appendix C Appendix C - Connector Pins

Appendix D Appendix D - System Board Designators

Appendix E Appendix E - Routine Care

Appendix F Appendix F - Additional Password Security and Resetting CMOS

Appendix G Appendix G - Quick Troubleshooting Flowcharts

Appendix H Appendix H - PCI Bus Layout

Quick Links

Troubleshooting

Related Manuals for HP xw6400

Summary of Contents for HP xw6400