Solving Internet Access Problems - HP Xw6400 - Workstation - 4 GB RAM Reference Manual

Table 5-16 CD-ROM and DVD problems (continued)
Problem
Recording audio CDs is difficult or
impossible.

Solving Internet access problems

Table 5-17 Internet access problems
Problem
Unable to connect to the Internet.
Cannot automatically launch
Internet programs.
Internet takes too long to download
websites.
ENWW
Cause
Windows does not detect the
CD-ROM or DVD-ROM drive.
Wrong or poor quality media
type.
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/ DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted because of bad
weather.
The CAT5 10/100/1000 cable
is disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Modem is not set up properly.
Solution
1. Use Device Manager to remove or uninstall the
device in question.
2. Restart the workstation and let Windows detect the
device.
1. Use a slower recording speed.
2. Verify that you are using the correct media for the
drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 10/100/1000 cable between the cable
modem and the workstations's RJ-45 connector. (If the
connection is good, the "PC" LED on the front of the cable/
DSL modem will be on.)
Contact the ISP for the correct IP address.
1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click the Delete Cookies button.
Log on to the ISP and launch the desired program.
1. Select Start>Control Panel.
2. Continue with step #2.
3. Double-click System. Click the Hardware tab.
4. In the Device Manager area, click the Device
Manager button.
5. Double-click Ports (COM & LPT).
Troubleshooting scenarios and solutions 121