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HP Xw6400 - Workstation - 4 GB RAM Reference Manual

Hp xw6400 workstation - service and technical reference guide.
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HP xw6400 Workstation Service and Technical
Reference Guide

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Table of Contents

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   Summary of Contents for HP Xw6400 - Workstation - 4 GB RAM

  • Page 1 HP xw6400 Workstation Service and Technical Reference Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © 2008 Copyright Hewlett-Packard Hewlett-Packard Company shall not be liable The HP Invent logo is a trademark of Hewlett- Development Company, L.P. for technical or editorial errors or omissions Packard Company in the U.S. and other contained herein or for incidental or countries.
  • Page 3: Table Of Contents

    Table of contents 1 Product overview Product features ........................... 2 Component view ........................2 Front panel components ..................... 3 Rear panel components ...................... 4 Serial number and COA label location ................. 4 Product specifications ......................... 6 Power supply ........................6 Standard power supply ..................
  • Page 4 Verifying hardware compatibility ............... 19 Installing the Linux operating system ..............19 HP software ............................20 Restoring the Microsoft® Windows Vista™ operating system ............20 The HP Backup and Restore (HPBR) process ..............20 Creating system recovery DVDs or CDs ............20 Restoring from HPBR DVDs or CDs ..............
  • Page 5 HP support website ................... 41 Building blocks and partners ................41 Asset tracking and security ....................42 Password security .................... 43 Establishing a setup password using the Computer Setup (F10) Utility ....................43 Establishing a power-on password using workstation setup .... 44 Entering a power-on password ............
  • Page 6 Cables and connectors ..................55 Hard drives ......................55 Lithium coin cell battery ..................55 Customer Self-Repair ......................... 56 Predisassembly procedures ....................... 57 System board components ......................... 57 System board architecture ....................59 Removal and replacement of components ..................59 Disassembly order ......................
  • Page 7 Replacing a hard drive ..................88 Removing a hard drive ..............88 Installing a hard drive ............... 88 CPU heatsink ........................91 Removing the CPU heatsink ................91 Replacing the CPU heatsink ................92 Processor .......................... 94 Removing the processor ................... 94 Replacing the processor ...................
  • Page 8 Solving front panel component problems ................ 116 Solving hardware installation problems ................116 Solving network problems ....................117 Solving memory problems ....................119 Solving processor problems ................... 120 Solving CD-ROM and DVD problems ................120 Solving Internet access problems ................... 121 Advanced error reporting ........................
  • Page 9 Appendix G Appendix G — Quick troubleshooting flowcharts Initial troubleshooting ........................158 No power ............................158 No power, part 1 ......................159 No power, part 2 ......................160 No power, part 3 ......................160 No video ............................161 No video, part 1 ....................... 162 No video, part 2 .......................
  • Page 10 ENWW...
  • Page 11: Product Overview

    Product overview This chapter presents an overview of the hardware components of the HP xw6400 Workstation. ● Product features on page 2 ● Product specifications on page 6 ● ENERGY STAR on page 14 ENWW...
  • Page 12: Product Features

    Product features Component view The following image shows a typical HP xw6400 workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com. Figure 1-1 Component view Table 1-1 Component view Item Description Item Description CPU heatsinks Speaker...
  • Page 13: Front Panel Components

    Front panel components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Symbol Description Item Symbol Description Optical drive Power button Optical drive activity light Hard drive activity light Optical drive eject button USB connectors (2)
  • Page 14: Rear Panel Components

    Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description Universal chassis clamp slot Cable lock slot Side access panel key Audio line-out connector (lime) Padlock or cable loop Microphone connector (pink) PS/2 mouse connector (green) USB connectors (5) Parallel connector (burgundy)
  • Page 15 service for assistance. Systems preinstalled with Microsoft® Windows® XP also have a certificate of authentication (COA) label 2. Figure 1-4 Serial number and COA label location ENWW Product features...
  • Page 16: Product Specifications

    Product specifications The following table lists the physical dimensions for the HP xw6400 Workstation. Table 1-4 Physical characteristics Characteristic Description Weight (typical 16 kg (35 lb) configuration) Tower dimensions 441 mm (17.4 in.) tall 165 mm (6.5 in.) wide 440 mm (17.3 in.) deep Rack-mount dimensions 165 mm (6.5 in.) tall, less than 4U (top cover and foot removed)
  • Page 17 Table 1-6 Power supply voltage (continued) Voltage Minimum Maximum 12 VCPU0 11.5 V 12.6 V 12 VCPU1 11.5 V 12.6 V 12 V-A 11.5 V 12.6 V 12 V-D 11.5 V 12.6 V V12N –10.9 V –13.2 V 5.08 VSB 4.8 V 5.25 V Table 1-7...
  • Page 18: Power Supply Specifications

    Power supply specifications Table 1-8 Power supply specifications Item Description Power supply 575 W custom power supply (wide ranging, active PFC) Operating voltage range 90–269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50/60Hz 400Hz Operating line frequency range 47–66 Hz 393–407Hz Rated input current...
  • Page 19: System Fans

    Table 1-9 Energy consumption (continued) 115 VAC 230 VAC 100 VAC LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled Windows Busy Typ (S0) 244 W 238 W 245 W Windows Busy Max (S0) 308 W 306 W 314 W Sleep (S3)* 5.1 W...
  • Page 20: 80plus Power Supply

    80Plus power supply The 80Plus power supply provides reliable power to a workstation that is configured with high wattage devices. The following sections provide specification information for the 80Plus power supply. Power supply description Table 1-11 Power supply source voltages Source Description voltage...
  • Page 21: Power Supply Specifications

    Table 1-13 Power supply current (continued) Current Minimum Operating Continuous Maximum 12 V-B 3.1 A 15.5 A 18.8 A V12N 0.2 A 0.3 A 5.08 VSB 2.1 A .32 A WARNING! Do not exceed 110 W of combined power on 5 V and 3.3 V outputs. Do not exceed 552 W of combined power on the 12–V (CPU0/CPU1/B/D) outputs.
  • Page 22: System Fans

    ● Graphics (FX1500) ● Hard drives (2 x 80 GB SATA ● Optical drive (1) ● Diskette (1) ● One monitor, powered separately Table 1-15 Energy consumption 115 VAC 230 VAC 100 VAC LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled Windows Idle (S0)
  • Page 23: Resetting The Power Supply

    Resetting the power supply If an overload triggers the power supply overload protection, all power is immediately disconnected. To reset the power supply unit: Disconnect the power cord. Determine what caused the overload and fix the problem. Reconnect the power cord and reboot the workstation. Environmental specifications This section describes environmental specifications of your workstation.
  • Page 24: Energy Star

    Table 1-17 PCI and PCI Express slot power specifications (continued) Slot Slot type Slot power (maximum) PCI (32–bit, 33–MHz) 10 W* PCI (32–bit, 33–MHz) 10 W* * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply.
  • Page 25 NOTE: Using the ENERGY STAR Save Monitor feature with non-ENERGY STAR-compliant monitors might cause video distortion when the Energy Save timeout occurs. ENWW ENERGY STAR...
  • Page 26 Chapter 1 Product overview ENWW...
  • Page 27: Installing Or Restoring The Operating System

    Installing or restoring the operating system This chapter describes the installation and restoration of the operating system. ● Installing the operating system and software on page 17 ● HP software on page 20 ● Restoring the Microsoft Windows XP operating system on page 21 ●...
  • Page 28: Installing Or Upgrading Device Drivers

    Installing or upgrading device drivers To install hardware devices after the operating system installation is completed, the appropriate device drivers must be available. In addition, for optimum performance, your operating system must have the most recent updates, patches, and software fixes. Access the following resources for driver and software updates: ●...
  • Page 29: Installing The Operating System With The Hp Driver Cd Contents

    Installing the operating system with the HP driver CD contents Boot your workstation from the Red Hat box set Binary CD 1. Insert the Linux operating system CDs from the Red Hat box set as prompted. Continue following the prompts until the operating system is successfully installed. Configure the X server to start on reboot.
  • Page 30: Hp Software

    HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ●...
  • Page 31: Reclaiming Hard Disk Space From The Recovery Partition

    Boot the workstation. Press the F11 key when prompted on the boot splash screen to enter the Recovery Manager. Follow the prompts to restore the system to a factory-like condition. Reclaiming hard disk space from the recovery partition The recovery partition can be removed to reclaim the hard drive space. If the recovery partition is removed, the Emergency Recovery function is not available.
  • Page 32: Creating A Restoreplus! Cd

    CAUTION: Backup your data before you attempt any operating system restore. All data on the Windows partition will be deleted when you restore using the RestorePlus! process. However, the recovery partition on the system drive and other partitions should not be affected. Creating a RestorePlus! CD You can create a set of the CDs from your system if you have a CD burner.
  • Page 33: Restoring From The Hp Backup And Recovery Manager Restore Point Cd Or Dvds

    Restoring from the HP Backup and Recovery Manager restore point CD or DVDs The HP Backup and Recovery Manager (HPBR) restore point can be burned to CD or DVDs and used to restore the system. Typically you would used the CD/DVD set if the hard drive has been replaced or all partitions have been corrupted.
  • Page 34 Chapter 2 Installing or restoring the operating system ENWW...
  • Page 35: System Management

    System management This section describes the various tools and utilities that allow for the system management of the workstation. ● Computer Setup (F10) Utility on page 25 ● Desktop management on page 35 Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ●...
  • Page 36: Bios Rom

    ● Enable power-on password prompting during system restarts (warm boots) and power-on. ● Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that the I/O functionality cannot be used until they are unsecured. ●...
  • Page 37: Computer Setup (f10) Utility Menu

    Select your language from the list and press the Enter key. In the Computer Setup (F10) Utility menu, five headings are displayed: File, Storage, Security, Power, and Advanced. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter.
  • Page 38 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Default Setup Save Current Settings as Default Stores the current F10 Setup configuration into the physical ROM as the default. Restore Factory Settings as Default Restores the original factory settings to the F10 Setup configuration information in the physical ROM as the default.
  • Page 39 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Removable Media Boot Options Enable or disables ability to boot the system from removable media. Legacy Diskette Write Enables or disables ability to write data to legacy media. BIOS DMA Data Transfers Determine the point where BIOS enables DMA transfers for both SAS and SATA devices when possible during POST to increase transfer speed.
  • Page 40 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description completes, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected non-default device for this one time.
  • Page 41 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE: A setup password must be set to enable the Embedded Security Device and to access any security features associated with the Embedded Security Device. Network Enables a Network Service Boot, which boots using the NIC PXE option ROM. In this case, the Service Boot actual boot image resides on a remote server.
  • Page 42 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Allows the PS2 mouse to wake from ACPI S3. PS2 keyboards are always enabled. (Disabling this means that nudging the mouse will not trigger a system wake.) USB Wake on Device Insertion Enables the USB controllers to generate a wake event when a device is plugged in while the system is in an ACPI sleep state.
  • Page 43 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Enabling this feature displays F10=Setup during POST. Disabling this feature prevents the text from being displayed, but pressing still accesses the Setup screen. F12 prompt (enable/disable) Enabling this feature displays F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing still forces the system to attempt booting from the network.
  • Page 44 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Enables PCI VGA Palette Snooping. This option is kept for compatibility purposes. MCH Error Handling Sets which signal to use on serious MCH (North Bridge) errors. SMI is handled by the BIOS and causes a reboot.
  • Page 45: Desktop Management

    Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: ● Initial configuration and deployment ●...
  • Page 46: Updating And Managing Software

    HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and management easier and less time-consuming, ultimately lowering the total cost of ownership and making HP PCs the most manageable client PCs in the enterprise environment. Updating and managing software HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change...
  • Page 47: System Software Manager

    ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations management ◦ Ongoing desktop management ◦ HP system software deployment ◦ Application self-healing http://h18000.www1.hp.com/im/prodinfo.html for more information about: ● How HP Client Manager Software works ● Which solutions are compatible with your operating system ●...
  • Page 48: Remote Rom Flash

    overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
  • Page 49: Replicating The Setup

    If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light will illuminate and you will be prompted to enter the password. Enter the setup password.
  • Page 50: Copying To Multiple Workstations

    If you are using a diskette or other storage device, insert it now. If not, proceed. Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. Power off the workstation to be configured and insert the configuration diskette. Power on the workstation to be configured.
  • Page 51: Dual-state Power Button

    Dual-State Power Button With ACPI enabled, the power button can function either as an on/off switch or as a button. The feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This allows you to power down without closing applications and to return to the same operational state without any data loss.
  • Page 52: Asset Tracking And Security

    Asset tracking and security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
  • Page 53: Password Security

    Table 3-3 Security Features Overview (continued) Feature Purpose How it is established Access Panel Key Lock Prevents the removal of the access panel and Lock the access panel. (Standard) all internal components, including optical and floppy drives. Hood Sensor (Optional) Notifies a local or remote user when the Install an intrusion sensor.
  • Page 54: Establishing A Power-on Password Using Workstation Setup

    Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless the password is entered. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options under the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
  • Page 55: Changing A Power-on Or Setup Password

    NOTE: Type carefully. For security reasons, the characters you enter do not appear on the screen. If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the workstation before you can continue. Changing a power-on or setup password Restart the workstation.
  • Page 56: Clearing Passwords

    Table 3-4 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY* Hungarian Spanish Brazilian Italian Swedish/Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French é Polish U.K.
  • Page 57: Setting The Hood Sensor Protection Level

    Setting the hood sensor protection level Power on or restart the workstation. As soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the computer...
  • Page 58: Using The Failsafe Key

    Using the FailSafe key If you enable the optional hood lock (Smart cover lock) and cannot enter your password to disable the lock, you will need a FailSafe Key to open the workstation side access panel. You will need the key in any of the following circumstances: ●...
  • Page 59: Fault Notification And Recovery

    Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application.
  • Page 60 Chapter 3 System management ENWW...
  • Page 61: Removal And Replacement Procedures

    Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components. ● Service considerations on page 52 ● Customer Self-Repair on page 56 ● Predisassembly procedures on page 57 ● System board components on page 57 ●...
  • Page 62: Service Considerations

    CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Have an HP authorized reseller or service provider install the processor. If you plan to install it yourself, read all of the instructions carefully before you begin.
  • Page 63: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V...
  • Page 64: Grounding The Work Area

    Grounding the work area To prevent static damage at the work area: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 65: Screws

    Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, and then returned to their proper locations.
  • Page 66: Customer Self-repair

    Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. http://www.hp.com/go/selfrepair/ for more information. Table 4-3 Customer Self-Repair components Item Component Customer Self-Repair System board Optional Power supply Optional...
  • Page 67: Predisassembly Procedures

    Table 4-3 Customer Self-Repair components (continued) Memory Mandatory RAID card Mandatory Predisassembly procedures Perform the following steps before servicing the workstation: Close any open software applications. Remove any diskettes or CDs from the workstation. Shut down the operating system. Power off the workstation and any peripheral devices that are connected to it. Remove or disengage any security devices that prohibit opening the workstation.
  • Page 68 Table 4-4 System board components (continued) Auxiliary power Password jumper PCI Express x8 (4)* Processor 1 Crisis recovery jumper PCI Express x16 Processor 1 fan Front chassis fan Audio Processor 2 Front control panel Network/USB Lower rear chassis fan 21 Front USB Processor 2 fan Serial ATA (SATA)
  • Page 69: System Board Architecture

    System board architecture The following image shows the HP xw6400 Workstation block diagram. Figure 4-2 System board block diagram Removal and replacement of components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the Service considerations on page 52, as well as the Safety and Regulatory Information, before servicing or upgrading your system.
  • Page 70 Locks (Security lock (optional) on page 61 Side access panel (Side access panel on page Hood sensor (Hood sensor (Smart cover sensor) on page coverTop cover on page 65 Front bezel (Front Bezel on page Front panel I/O device assembly (Front panel I/O device assembly on page Power button and front...
  • Page 71: Security Lock (optional)

    CPU heatsink (Removing the CPU heatsink on page Processor (Removing the processor on page System board (System board on page Security lock (optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image.
  • Page 72: Cable Lock (optional)

    Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit.
  • Page 73: Side Access Panel

    Remove the screw attaching the lock to the chassis. Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet.
  • Page 74: Front Bezel

    Pull up on the handle 1 and lift off the cover 2. Figure 4-5 Opening the side access panel To replace the side access panel, align the bottom groove of the side access panel with the bottom edge of the chassis, rotate the side access panel toward the chassis and press firmly until the latch engages. Front Bezel Lift up on the two release snaps 1 located on the front bezel.
  • Page 75: Bezel Blanks

    Bezel blanks To remove the bezel blanks: Disconnect power from the system (Predisassembly procedures on page 57) and remove the front bezel (Front Bezel on page Remove the bezel blanks by squeezing in 1 on the tabs and pushing the bezel blanks out 2. Figure 4-7 Removing the bezel blanks Top cover...
  • Page 76: Hood Sensor (smart Cover Sensor)

    Push the top cover toward the rear of the chassis and lift the cover up 2. Figure 4-8 Removing the Top Cover Hood sensor (Smart cover sensor) To remove the hood sensor: Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page...
  • Page 77: Hood Lock (smart Cover Lock) (optional)

    Hood lock (Smart cover lock) (optional) To remove the hood lock: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the top cover (Top cover on page 65).
  • Page 78: Power Button Assembly And System Speaker

    Separate the bracket 4 from the front panel I/O device assembly. Figure 4-11 Removing the front panel I/O device assembly Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly.
  • Page 79: Memory Fan

    Slide the power button assembly out from the front of the chassis. Figure 4-12 Removing the power button To replace the power button, reverse the previous steps. To remove the speaker: Disconnect the speaker cable from the in-line front panel I/O device assembly cable, if you have not already done so.
  • Page 80 To remove the memory fan: Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). Disconnect the memory fan cable from its connector on the system board 1. Grasp the two green touch point tabs 2, lift up and away 3 from the system fan housing.
  • Page 81: System Fan Assembly

    System fan assembly To remove the system fan assembly: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the memory fan (Memory fan on page 69). Disconnect the system fan cables from the system board connectors 1.
  • Page 82: Memory

    Remove the four screws 1 from the back panel. Slide the power supply toward the front 2 and lift up 3 to remove it from the chassis. Figure 4-17 Removing the power supply To install the power supply, reverse the previous steps. Memory Memory module requirements ●...
  • Page 83: Installing Memory Module

    Lift the DIMM straight up 2 and remove it from the unit. Figure 4-18 Removing the DIMM NOTE: DIMMs and the DIMM sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM. Installing memory module CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product.
  • Page 84: Installing A Dimm

    The BIOS generates warnings/errors on invalid memory configurations. ● If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ●...
  • Page 85: Pci Retainer

    PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping. Removing PCI retainer Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63).
  • Page 86: Pci Express

    Attach the PCI retainer. For short PCI cards, attach the hooks of the support arm 1 under the slots on the rear of the chassis, and rotate the card support down. The arm will flex on the card and you lift the front part of the arm 2 onto the chassis.
  • Page 87: Pci Removal

    PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidth communication path with a small number of connections (wires) compared to traditional parallel interfaces (e.g., PCI). The PCI Express I/O slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot.
  • Page 88: Pci Express Removal

    Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-25 Removing the PCI card PCI Express removal Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page...
  • Page 89: Pci Installation

    Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-26 Removing the PCI Express card PCI installation Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page...
  • Page 90: Pci Express Installation

    Lower the PCI 3 card into the chassis. Verify that the keyed components of the card align with the socket. Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-27 Installing the PCI card PCI Express installation...
  • Page 91: Front Pci Card Guide And Fan Removal (optional)

    Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. If installing a PCI Express high-end graphics card, plug in the auxiliary cable 5 from the power supply.
  • Page 92 Release the two card guide latches 2 (only one illustrated). Pivot the card guide toward the system board 3, and lift it out of the chassis 4. Figure 4-29 Removing the front fan Remove the fan from the fan housing by applying outward pressure on the card guide while lifting the fan away.
  • Page 93: Battery

    Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
  • Page 94: Optical Drive

    Figure 4-32 Identifying the correct power connections for a typical configuration Optical drive Your workstation might have an IDE or SATA optical drive. To remove the optical drive: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63) and remove the front bezel...
  • Page 95 Lift the green drive-lock release lever 1 and gently slide the drive 2 out of the chassis. Figure 4-34 Removing the optical drive from the chassis To : Lift the green drive-lock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drive-lock release lever and slide the drive inward until the drive snaps into place, securing the drive.
  • Page 96: Replacing Optical Drive Data Cable

    Replacing optical drive data cable Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), remove all expansion boards and graphics cards, remove the CPU heatsinks, disconnect the optical IDE cable from the system board, and remove the system board.
  • Page 97 While lifting the green drive-lock release lever 1, slide the drive forward 2 out of the chassis. Figure 4-37 Removing the diskette drive from the chassis To replace an optional diskette drive: Lift the green drive-lock release lever while sliding the diskette drive into the bay. When the diskette drive is partially inserted, release the drive-lock release lever and slide the drive inward until the drive snaps into place, securing the drive.
  • Page 98: Hard Drive

    Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices.” Removing a hard drive Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63).
  • Page 99 Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes and snap the rails into place. CAUTION: Do not damage the PC board on the bottom of the hard drive with the pins on the rails.
  • Page 100 For a SAS hard drive, attach a SAS-to-SATA cable adapter to the connector on the hard drive. Figure 4-42 Attaching the SAS-to-SATA cable adapter Insert the SAS controller card into an available PCI expansion slot. Connect one end of the SAS data cable to the controller card and the other end to the SAS hard drive, as shown in the following illustration.
  • Page 101: Cpu Heatsink

    CPU heatsink Removing the CPU heatsink NOTE: The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink. Shut down the system, disconnect power from the system, and remove the side access panel.
  • Page 102: Replacing The Cpu Heatsink

    Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth. Then, lift the CPU heatsink. Figure 4-45 Removing the CPU heatsink from the system board Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
  • Page 103 Place the CPU heatsink on top of the processor and align the four mounting screws with the holes 1 in the system board. NOTE: If both CPU heatsinks were removed, be sure all system board standoffs engage with the keyholes in the chassis, be sure the system board connectors engage correctly with the rear I/O panel, and push back on the system board while engaging the CPU heatsink screws with the chassis standoffs.
  • Page 104: Processor

    Connect the CPU heatsink fan connector to the system board 1. Figure 4-48 Connect CPU heatsink fan cable to system board Processor Removing the processor Disconnect power from the system (Predisassembly procedures on page 57). Remove the side access panel (Side access panel on page 63) and the CPU heatsink (Removing the CPU...
  • Page 105: Replacing The Processor

    Pull the processor straight out of the socket. Figure 4-50 Lifting the processor out of the socket CAUTION: To avoid bending the socket pins, keep the processor perfectly flat when removing or installing it. NOTE: Store the processor in a safe place where it will not be damaged. Replacing the processor Disconnect power from the system (Predisassembly procedures on page...
  • Page 106: System Board

    Align the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever.
  • Page 107: Replacing The System Board

    Lift the system board out 2 of the chassis, being careful not to damage the cables and rear panel connectors. Figure 4-52 Removing the system board Replacing the system board Insert the system baord straight down and be sure all system board standoffs engage with the keyholes in the chassis.
  • Page 108 Chapter 4 Removal and replacement procedures ENWW...
  • Page 109: System Diagnostics And Troubleshooting

    System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● E-Support on page 99 ● Troubleshooting checklist on page 100 ● LED color definitions on page 100 ● HP Insight Diagnostics Offline Edition on page 100 ●...
  • Page 110: Troubleshooting Checklist

    Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ●...
  • Page 111: Key Features And Benefits

    Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed.
  • Page 112: Downloading The Latest Diagnostic Utility

    Set the CD-ROM Drive to the top of the boot order. To do this, select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order. To apply and save changes, press the key, and select File>Save Changes and Exit Insert the Documentation Library CD into the workstation.
  • Page 113: Test Tab

    System—Shows product type, processor type and speed, coprocessor information, and information about all ROMs in the computer. Test tab The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system. You can select from several types of tests: Quick Test—Provides a predetermined script during which a sample of most hardware components is exercised and requires no user intervention.
  • Page 114: Log Tab

    The Status page also shows: ● The devices being tested ● The tests that are running ● The overall Test time ● The individual Test times ● The condition status of each test Log tab The Log tab consists of three views. Test Log—Displays all tests that have been executed, number of times the test has been executed, number of times the test failed, and the time it took to complete the test.
  • Page 115 Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Press the power button. If HDD LED does not illuminate, then: Verify that the unit is plugged into a working AC outlet. Open access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector.
  • Page 116: Troubleshooting Scenarios And Solutions

    Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Blinks red 5 times, once per Pre-video memory error. second, then 2-second pause, Reseat memory modules. 5 beeps Replace memory modules one at a time to find the faulty module. Replace third-party modules with HP memory.
  • Page 117 Table 5-3 Minor problems (continued) Problem Cause Possible Solution Workstation appears to pause Network driver is loaded and no Establish a network connection, or use Computer Setup or periodically. network connection is Microsoft Windows Device Manager to disable the network established.
  • Page 118: Solving Power Supply Problems

    Solving power supply problems Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Unplug the AC power. Disconnect all internal power supply cables from the system board. Plug in AC power.
  • Page 119: Solving Diskette Problems

    Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off Processor thermal protection Be sure that the workstation air vents are not blocked automatically and the Power LED activated. and the cooling fan is running. flashes red 2 times, once every A fan might be blocked or not Open the access panel, press the power button, and second, followed by a 2-second...
  • Page 120: Solving

    Table 5-5 Diskette problems (continued) Problem Cause Solution Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the Use another diskette. diskette.
  • Page 121 Table 5-6 Hard drive problems (continued) Problem Cause Solution Or, run DPS Self-test if the drive drive is detected by the BIOS. Disk transaction problem. The directory structure is bad, Right-click Start, click Explore, and select a drive. or there is a problem with a file. Select File>Properties>Tools.
  • Page 122: Solving Display Problems

    Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on).
  • Page 123: Solving Audio Problems

    Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit. resolution cannot be set. upgraded, the correct video drivers might not be loaded. Monitor is not capable of Change requested resolution.
  • Page 124: Solving Printer Problems

    Table 5-8 Audio problems (continued) Problem Cause Solution Digital CD audio is Enable digital CD audio: not enabled. From the Control Panel, select System. On the Hardware tab, click the Device Manager button. Right-click the CD/DVD device and select Properties. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected.
  • Page 125: Solving Keyboard And Mouse Problems

    Table 5-9 Printer problems (continued) Problem Cause Solution DIR C:\> [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you Make the proper network connections to the printer. might not have made the connection to the printer.
  • Page 126: Solving Front Panel Component Problems

    Table 5-10 Keyboard and mouse problems (continued) Problem Cause Solution Workstation is in Standby Press the power button to resume from Standby mode. mode. Mouse will only move vertically or Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and horizontally, or movement is jerky.
  • Page 127: Solving Network Problems

    automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. Table 5-12 Hardware installation problems Problem Cause Solution A new device is not recognized as Device is not seated or Be sure that the device is properly and securely connected part of the system.
  • Page 128 Table 5-13 Network problems Problem Cause Solution Wake-on-LAN feature is not Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on- functioning. LAN. Network driver does not detect Network controller is disabled. Run Computer Setup and enable network controller. network controller.
  • Page 129: Solving Memory Problems

    Table 5-13 Network problems (continued) Problem Cause Solution The cable is not securely Be sure that both ends of the cable are securely attached connected. to the correct devices. The network controller is Replace the NIC. defective. New network card will not boot. New network card might be Install a working, industry-standard NIC, or change the defective or might not meet...
  • Page 130: Solving Processor Problems

    Solving processor problems Table 5-15 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. Be sure the airflow to the workstation is not blocked. Be sure the fans are connected and working properly (some fans only operate when needed). Be sure the CPU heatsink is installed properly.
  • Page 131: Solving Internet Access Problems

    Table 5-16 CD-ROM and DVD problems (continued) Problem Cause Solution Windows does not detect the Use Device Manager to remove or uninstall the CD-ROM or DVD-ROM drive. device in question. Restart the workstation and let Windows detect the device. Recording audio CDs is difficult or Wrong or poor quality media Use a slower recording speed.
  • Page 132: Advanced Error Reporting

    Table 5-17 Internet access problems (continued) Problem Cause Solution Right-click the COM port your modem uses, then click Properties. Under Device status, verify that the modem is working properly. Under Device usage, verify the modem is enabled. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.
  • Page 133: Error Classes

    Error classes There are two major classes of errors—fatal and non-fatal. All fatal errors generate error 922-Fatal error on (subsystem is identified) Non fatal errors generate a different error number for each subsystem and for correctable and uncorrectable error types: Error Class Type...
  • Page 134 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Flash the ROM if needed. If an expansion card was recently added, remove it and see if the problem remains. Clear CMOS. If the message disappears, there might be a problem with the expansion card Replace the system board.
  • Page 135 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Verify proper memory module type. Remove and replace memory modules one at a time to isolate faulty module. Replace the faulty memory modules. If error persists after replacing memory modules, replace the system board.
  • Page 136 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Replace keyboard. Replace system board. 401—Parallel Port 1 Address IRQ address conflicts with another Reset the IRQ. Assignment Conflict device. 402—Parallel Port 2 Address IRQ address conflicts with another Reset the IRQ.
  • Page 137 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 605—Diskette Drive Type Mismatch in drive type. Run Computer Setup (F10 Setup). Error Disconnect any other diskette controller devices (tape drives). Clear CMOS. 610—External Storage Device External tape drive not connected. Reinstall tape drive or press and allow system to Failure...
  • Page 138 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1152—Serial Port 2 Address Both external and internal serial ports Remove any Comm port expansion cards. Conflict Detected are assigned to COM2. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup).
  • Page 139 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1785—Multibay incorrectly No other IDE device may be attached Attach the MultiBay as device 0 on the secondary IDE installed to the same IDE controller. controller. 1790—Disk 0 Error The drive is not installed correctly or Be sure that any jumpers are set correctly and that has failed.
  • Page 140 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1998—Master Boot Record The previously saved copy of the MBR Run Computer Setup and save the MBR of the current has been lost has been corrupted. bootable disk. 1998—Master Boot Record The current MBR does not match the Use extreme caution.
  • Page 141: Appendix A Appendix A - Sas Devices

    Appendix A — SAS devices Supported SAS RAID configurations The following RAID configurations are supported on the HP xw6400 Workstation. NOTE: This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux. ●...
  • Page 142: Sas Raid 1 Configuration

    Press Enter to go to the RAID Properties screen. In the RAID Properties screen, use the arrow keys to select the first disk for the IS volume. Then use the arrow keys to move to the Array Disk column for this disk, and press the SPACE, +, or key to select Yes as the value for this column.
  • Page 143: Sas Raid 1e Configuration

    ● Use the arrow keys to select the next disk for the IM volume. Select Yes as the value for the Array Disk column. If partitions are defined on this disk, a message warns you that data on the disk will be lost when the mirrored volume is created.
  • Page 144 To configure a mirrored volume with three to six disks, or three to five disks with an optional hot spare disk: ● In the RAID Properties screen, use the arrow keys to select the first disk for the IME volume. ●...
  • Page 145: Appendix B Appendix B - Sata Devices

    Appendix B — SATA devices This appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE: If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute. All associated messages will not be displayed.
  • Page 146: Creating Raid Volumes

    Use the arrows on your keyboard to highlight File>Save Changes and Exit, and press Enter. Press F10 when prompted. Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility.
  • Page 147 Use the up and down arrow keys and Space to mark individual physical disks to be reset. Press Enter to complete the selection. When prompted, press Y to confirm the reset action. Choose one of the following steps: ● Return to step 1. to delete additional RAID volumes. ●...
  • Page 148 138 Appendix B Appendix B — SATA devices ENWW...
  • Page 149: Connector Pin Descriptions

    Appendix C — Connector pins Connector pin descriptions Ethernet connector Signal 1 2 3 4 Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Parallel connector Signal Signal Signal 1 2 3 Strobe Data Bit 0 Data 7 8 9 Data Bit 5 Data Bit 6...
  • Page 150: 140 Appendix C Appendix C - Connector Pins

    USB connector Signal 1 2 3 4 +5 VDC - Data + Data Ground IEEE 1394 connector Signal power tpb- tpb+ tpa- tpa+ Microphone connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone connector (1/8 inch) Signal 1 (Tip) Audio_Left...
  • Page 151 SATA connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power 3.3-V power 5-V power 3.3-V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12-V power Ground 5-V power 12-V power * S2 and S3 differential signal pair 12-V power **S5 and S6 differential signal pair SAS connector...
  • Page 152 SAS connector Segment Backplane receptacle Plug and cable receptacles Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge 142 Appendix C Appendix C — Connector pins ENWW...
  • Page 153 VGA connector Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5V DC Vertical Sync DDC Serial Clock DVI connector Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+...
  • Page 154 ATA/ATAPI (IDE) standard drive cable connector Signal Signal Signal 1 2 3 Reset Ground 15 16 DD1 DD14 DD0 29 30 DMAK Ground INTRQ DD7 DD8 DD6 17 18 DD15 Ground 31 32 IOCS16 DA1 6 7 8 DD9 DD5 DD10 20 21 (Key) DMARQ 34 35...
  • Page 155 8-Pin power (for CPUs and memory) Color Signal +12VCPU0 +12VCPU0 RSENSE +12VCPU0 +12VCPU1 with stripe +12VCPU1 with stripe CAUTION: Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors.
  • Page 156 Mouse connector Signal 1 2 3 Data Unused Ground 4 5 6 +5VDC Clock Unused 146 Appendix C Appendix C — Connector pins ENWW...
  • Page 157: Appendix D Appendix D - System Board Designators

    Appendix D — System board designators This appendix lists the system board designators for this system. Designator Silkscreen Component MH02-03, MH06-09, MH14-15 Mounting holes BBLK_WP Boot block header/jumper PSWD Clear password header/jumper SLOT 5 PCI PCI slot SLOT 6 PCI PCI slot PCI slot SLOT 4...
  • Page 158 Designator Silkscreen Component CONTROL PANEL Main power/HDD LED/internal speaker connector CPUFAN1 Primary CPU fan header CPU2FAN Secondary CPU fan header MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header PCI fan header Front chassis fan header XBT2 Battery retainer XMM1 DIMM1 Memory slot...
  • Page 159: Appendix E Appendix E - Routine Care

    Appendix E — Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
  • Page 160: Cleaning The Keyboard

    ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow.
  • Page 161 ENWW Cleaning the mouse 151...
  • Page 162 152 Appendix E Appendix E — Routine care ENWW...
  • Page 163: Appendix F Appendix F - Additional Password Security And Resetting Cmos

    Appendix F — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation.
  • Page 164: Clearing And Resetting The Cmos

    NOTE: The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see System board components on page 57 “System Board Components.” Remove the jumper from either pin 1 or 2. Place the jumper on pins 1 and 2 (connecting both pins together).
  • Page 165: Using Computer Setup To Reset Cmos

    Reconnect any external devices. Plug in and power on the workstation. NOTE: The workstation passwords and any special configurations along with the system date and time will have to be reset. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key.
  • Page 166 156 Appendix F Appendix F — Additional password security and resetting CMOS ENWW...
  • Page 167: Appendix G Appendix G - Quick Troubleshooting Flowcharts

    Appendix G — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ●...
  • Page 168: Initial Troubleshooting

    Initial troubleshooting 158 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 169: No Power

    No power No power, part 1 ENWW No power 159...
  • Page 170: No Power, Part 2

    No power, part 2 160 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 171 No power, part 3 ENWW No power 161...
  • Page 172: No Video

    No video No video, part 1 162 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 173: No Video, Part 3

    No video, part 2 ENWW No video 163...
  • Page 174 No video, part 3 164 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 175: Error Messages

    Error messages Error messages, part 1 ENWW Error messages 165...
  • Page 176: Error Messages, Part 3

    Error messages, part 2 166 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 177 Error messages, part 3 ENWW Error messages 167...
  • Page 178: No Operating System Loading

    No operating system loading 168 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 179: No Operating System Loading From Hard Drive

    No operating system loading from hard drive No operating system loading from hard drive, part 1 ENWW No operating system loading from hard drive 169...
  • Page 180: No Operating System Loading From Hard Drive, Part 3

    No operating system loading from hard drive, part 2 170 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 181: No Operating System Loading From Diskette Drive

    No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 171...
  • Page 182: No Operating System Loading From Cd-rom Drive

    No operating system loading from diskette drive 172 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 183: No Operating System Loading From Network

    No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 173...
  • Page 184 No operating system loading from network 174 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 185: Non-functioning Device

    Non-functioning device ENWW Non-functioning device 175...
  • Page 186 176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW...
  • Page 187: Appendix H Appendix H - Pci Bus Layout

    Appendix H — PCI bus layout PCI bus layout and device list The following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure H-1 PCI bus layout Table H-1 PCI device list Bus# Dev# Device#...
  • Page 188 Table H-1 PCI device list (continued) Bus# Dev# Device# Port 6, slave port of port 4 Port 7, slave port of port 4 Crystal beach DMA controller (unused, hidden) Advanced memory buffer memory-mapped registers (visible via JTAG/SMBus only) FSB controller, interrupt and system address registers Address mapping, memory control, error logs FSB error registers Coherency engine and data manager registers...
  • Page 189 Table H-1 PCI device list (continued) Bus# Dev# Device# P(30) PCI Express downstream port E3 (secondary bus: S, internal, not used) Broadcom LOM (NIC) Slot 4 (PCI Express x4 (x8') behind ESB2 P:0:0) Slot 1 (PCI Express x16 behind MCH 0:4:0) Slot 3 (PCI Express x4 (x16') behind MCH 0:3:0_ Slot 2 PCI Express x4, (behind MCH 0:28:0) ENWW...
  • Page 190 180 Appendix H Appendix H — PCI bus layout ENWW...
  • Page 191: Appendix I Appendix I- Configuring Sata And Pata Optical Disk Drives

    Appendix I— Configuring SATA and PATA optical disk drives This section provides information on the sequence in which the workstation detects and assigns optical disk drive (ODD) IDs and drive letters when both Serial ATA (SATA) and Parallel ATA (PATA) ODDs are installed in a workstation.
  • Page 192 182 Appendix I Appendix I— Configuring SATA and PATA optical disk drives ENWW...

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