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The following section contains information on troubleshooting your Infinity WF scanner, along
with a list of error codes and/or warning messages and what they mean.
Below are two tables that contain information which can be used to troubleshoot operational
issues with your Infinity WF scanner, should they occur. Some of the resolutions require the
access level of Poweruser for the Infinity's Web-based Interface.
The following information is applicable to all users (including Powerusers):
Problem
The Touch Screen does not
show the stand-by
message.
Touching the Touch Screen
does not power up the
device.
Touching the STOP button
on the Touch Screen does
not power down the device.
Image shows a color shift
towards red (tint).
Image shows a color shift
towards blue (tint).
Image shows a color shift
towards red (tint).
S008459 Rev C
10 Troubleshooting
10.1 Troubleshooting Matrix
Possible Cause
No power
Connector failure, software
malfunction.
Internal software freezes,
application freezes ...
The target used for white
balance is bluer than the
scanning target.
The target used for white
balance is redder than the
scanning target.
The scanner receives
significant amounts of
infrared light (sun or spot
lights) not visible to the
human eye.
10 Tests and Troubleshooting
10.1.1 Access Level - User
Action
Check main outlet, power cord, and power on
switch on the left side of the device.
Switch power off for at least 10 seconds.
Retry after Touch Screen is illuminated
again.
End all applications and retry. If problem
persists, touch the STOP button for at least
10 seconds. Power up again.
Go to the RGB adjustments and lower the
gain on red.
Go to the RGB adjustments and lower the
gain on blue.
Change position, close blinds, dim or shut off
any bright spotlights.
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