Troubleshooting; User Utility Error Codes - Bell and Howell Sidekick 1200 Operator Maintenance

Troubleshooting

User Utility Error Codes

If a problem occurs during scanning, check the
software is resident in the task tray of the host PC and will be monitoring for error and/or warnings from the scanner.
When an error or warning happens, the "User Utility" executes the following actions.
•
"Balloon message" appears from the task tray.
•
PC generates beep sound.
•
An error or warning message appears on the desktop.
•
The error or warning message is written in the "log file".
Error Status
Code Message
Scanner has no error.
U11
Jam occurred. Please
open the door and
U12
remove the paper. Place
U13
the documents back in
the document feed tray.
U16
Document remains in the
scanner. Please open
the door and remove the
U18
paper. Place the
documents back in the
document feed tray.
Multifeed occurred.
Please open the door and
U23 remove the paper. Place
the documents back in
the document feed tray.
Scanner door is open.
U30
Please close the door.
System error occurred.
Fxx Please contact a service
representative.
***Warning***
The rollers need to be
cleaned. Please clean
the rollers.
***Warning***
The rollers need to be
replaced. Please replace
the rollers.
Scanner is not
connected.
BBH User Utility for the scanner Error Code and Status Message. The "User Utility"
Possible Cause
The document is jammed.
Document sensors are dirty.
Document remains in the
scanner.
Document sensors are dirty.
Double feed occurred.
Rollers are dirty.
The ADF door is open.
System error occurred.
Warning counter expired.
Rollers need to be cleaned.
Warning counter expired.
Rollers need to be replaced.
Scanner is not connected.
Scanner is not turned on.
PC was turned on before
56
Remedy
Open the door and remove the
jammed paper.
Clean the sensors. See page
37.
Open the door and remove the
paper.
Clean the Sensors. See page
37.
Open the door and remove the
jammed paper.
Clean the rollers. See page
37.
Close the ADF door.
Do not slam the ADF door.
Contact a service
representative.
Clean the rollers. See page
36.
Replace the rollers. See page
41.
Connect and turn on the
scanner and reboot the PC.
Turn on the scanner first and
then reboot the PC.