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Bell and Howell Truper 3600 Operator's Manual

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Trūper Operator Manual
Color Scanner
Part Number S006830 Rev. B

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Summary of Contents for Bell and Howell Truper 3600

  • Page 1 Trūper Operator Manual Color Scanner Part Number S006830 Rev. B...
  • Page 2 Böwe Bell + Howell Scanners Please read this manual for information about the proper installation, operation and maintenance of the scanner. Keep this documentation in a safe place for future reference. Disclaimer The instructions and descriptions contained in this document were accurate at the time of publishing. However, succeeding products and documents are subject to change without notice.
  • Page 3 International Offices The Bowe House The Sterling Centre - Bracknell Berkshire RG12 2PW United Kingdom In Europe Telephone: +44-1344-462-103 Fax: +44-1344-462-101 Technical Support: Engsupport.scanner@bowebellhowell.com No. 2 room, 601 Tower W3, Oriental Plaza No. 1 East Chang An Ave, Dong Cheng Dist. Beijing, 100738 In Asia: China China (PRC)

  • Page 4: Trademark Acknowledgments

    Trademark Acknowledgments ENERGY STAR® and the ENERGY STAR certification mark are registered U.S. marks. ® ® ® Windows 2000 is Microsoft Windows 2000 operating system. ® ® ® Windows XP is Microsoft Windows XP operating system. ® ® Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 5: Table Of Contents

    Table of Contents Trademark Acknowledgments ..........4 Federal Communications Commission Requirements .
  • Page 6 Changing the Background Color Reference Plates ......69 Operator Maintenance ..........72 Cleaning the Outside of the Scanner .
  • Page 7 When Is Shading Adjustment Required? ....... . . 130 Shading Adjustment Procedure ..........130 Appendix 4—Adding Memory .

  • Page 8: Federal Communications Commission Requirements

    Federal Communications Commission Requirements (For United States only) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 9: Thank You

    Thank You Thank you for purchasing a Böwe Bell + Howell Trūper™ Color Scanner Model 3600. This is an exceptional, fast-scanning and ready-for-duty scanner. The Trūper bundle consists of everything you need to connect and operate the scanner. This includes the scanner itself, a USB 2.0 cable and VirtualReScan (VRS) image enhancement software technology.

  • Page 10: Specifications

    Specifications Scanner Unit This table describes the features directly related to the Trūper scanner functionality. These features include scanning speeds, document sizes, image quality and other hardware related characteristics. Specification Trūper Specification Scanning Mode Duplex Scanning Method Direct CCD (charge coupled device), Xenon Lamps Binary 200 dpi Simplex 62 ppm (pages per minute) Scanning Speed...
  • Page 11 Specification Trūper Specification Environment Operating Temperature 59°F to 86°F (15°C to 30°C), 30% to 80% RH and Humidity Storage Temperature 32°F to 95°F (0°C to 35°C), 10% to 80% RH and Humidity Daily Duty Cycle 10,000 pages Additional Features End User Replaceable Feeder Rollers, Single and Multicolor Dropout (Red, Green, Blue), Switchable Background, Ultrasonic Multifeed, Scan Time Bar Code Recognition, Multistream...

  • Page 12: Advanced Features

    Advanced Features The Trūper scanner boasts a broad feature set that complements a robust hardware platform. These advanced features enhance the scanner's ability to provide clean, crisp images. Kofax VirtualReScan Plus (VRS 4.0) enables many of these features. Other features are part of the scanner driver. The following list provides a brief description of some of the more unique advanced features of Trūper.

  • Page 13: Consumable Parts And Accessories List

    Consumable Parts and Accessories List Consumable parts and accessories are available from the Böwe Bell + Howell Scanning Essentials online store at http://webstore.bbhscanners.com or from the reseller where you purchased the Trūper scanner. Part Number Description S005504 Roller Cleaning Kit S006043 Roller Exchange Kit S006110...
  • Page 14 • Depending on the computer system and the scanning or document management software application used, you may not be able to scan a large color image in high resolution. • The scanning speed will vary depending on the computer memory, CPU operating system and the scanning or document management software application used.

  • Page 15: Component Identification

    Component Identification Document guide Feeder tray Feeder ADF door Feeder extension tray Back stopper ADF door Document release cover Auto or manual feed selector STOP/START button Power button Power indicator Exit stopper Exit tray Imprinter door USB connector AC input Fan exhaust 15 of 142 www.bbhscanners.com...
  • Page 16 Exit door release Exit door ADF glass Reference plate Reference plate ADF glass 16 of 142 www.bbhscanners.com...

  • Page 17: Minimum Space Requirements

    Minimum Space Requirements Be sure to maintain the recommended area of open space around the top and sides of the scanner as shown in the following diagrams. This will allow you to use all of the features of the scanner and will assure that there is proper ventilation for the unit.

  • Page 18: Safety Precautions For The Operating Environment

    Safety Precautions for the Operating Environment The Scanner Unit The following safety precautions and proper handling instructions are recommended for your safety and to extend the life of the scanner: Caution Prior to scanning with the Automatic Document Feeder (ADF), remove all staples and paper clips from the sheets that you want to scan.
  • Page 19 Do not place books, paper, or other items on the scanner. Do not place the scanner in an area where there is a lot of smoke, dust, chemical fumes or vibration. Caution Do not leave the power cord plugged into the AC outlet if the scanner is not used for an extended period.
  • Page 20 Caution Do not place the scanner in direct sunlight or in a cold draft. Do not place the scanner in a vertical position. The scanner cannot function in this position. Place the scanner only in a horizontal position. Caution Do not place the scanner near a heating appliance or air conditioning vent. Do not place the scanner in a room with extremely high or low humidity.

  • Page 21: Power Source

    Power Source Caution • Power requirements: Power outlet with AC 100–120 V, 50/60 Hz or AC 220–240, V 50/60 Hz. • Use a voltage level that does not vary more than ±10% from the voltage level marked on the scanner nameplate. The nameplate is located on the back side of the scanner. •...
  • Page 22 • Do not place heavy objects on the disc case or drop the case. • To clean the disc, hold the disc by its edges and wipe it from the center to the edges with a dry, soft cloth. 22 of 142 www.bbhscanners.com...

  • Page 23: Installing The Scanner

    Installing the Scanner Quick Installation Checklist Read the Trūper Operator Manual located on the Trūper Installation Resource CD-ROM. Insert the CD-ROM into the appropriate drive on the computer. Microsoft Autoplay will start, displaying the Select Your Language screen. Select your language and click OK. On the CD-ROM main menu click the trūper 3600 scanner image, select View Manuals, then select View Trūper Manual.

  • Page 24: Unpacking The Scanner

    Unpacking the Scanner Unpack the scanner unit and the included parts. Be sure that all parts are present before installing the scanner. If there are any missing parts, please contact the reseller where you purchased the Trūper scanner. Note It is highly recommended that you keep the original carton and all the packing materials in case you need them later.

  • Page 25: Attaching The Feeder Tray

    Attaching the Feeder Tray Install the left side of the feeder tray by inserting the pin located in the left side of the feeder into the hole located on the left arm of the feeder tray. Install the right side of the feeder tray by inserting the pin located in the right side of the feeder into the hole located on the right arm of the feeder tray.

  • Page 26: Initial Setup And Installation

    Initial Setup and Installation Connecting the Scanner Turn off the power for the computer. Plug the scanner power cord into the AC power input on the back of the scanner and connect the other end to a power outlet. Connect the supplied USB cable to an available USB 2.0 port on the computer and connect the other end to the USB connector on the scanner.

  • Page 27: Installing The Windows Scanner Driver

    Installing the Windows Scanner Driver Press the scanner button to the ON position. • The LED will at first display a flashing orange light. • The scanner is ready when the LED displays a steady green light. Power button Turn on the power for the computer. 27 of 142 www.bbhscanners.com...
  • Page 28 In Windows 2000 or Windows XP, log on with Administrator privileges. Windows will detect the scanner and start the Found New Hardware Wizard. Follow the procedure described in the following steps and diagrams: 1. Click Next. 2. Select Search for a suitable driver for my device, then click Next. 28 of 142 www.bbhscanners.com...
  • Page 29 3. Select CD-ROM drives, then click Next. 4. Insert the Trūper Installation Resource CD-ROM into the appropriate drive on the computer. 5. When Windows finds the device driver, click Next. 29 of 142 www.bbhscanners.com...
  • Page 30 6. If Windows cannot find the driver files, use the Browse option in the Files Needed dialog box. Browse to the folder D:\minidriver, where “D” is the letter for the drive that contains the Trūper CD-ROM. If there is no request for files needed, continue with the next step. 7.
  • Page 31 8. The Found New Hardware Wizard will now complete the installation of the driver. When the wizard has finished, click Finish to complete the installation. 9. Restart the computer. 31 of 142 www.bbhscanners.com...

  • Page 32: Trūper Software Installation

    Trūper Software Installation Installing the Software Insert the Trūper Installation Resource CD-ROM in the CD-ROM drive of the computer. • If Microsoft Autoplay is active, the installation menu will appear and you can continue with the next step. • If the installation menu does not appear, select the Windows option Start, Run and type D:\ where “D”...
  • Page 33 Click Install Software. Click the Install Software steps sequentially, Step 1 to Step 4. In Windows 2000 or Windows XP, you will need to log on to the computer with Administrator privileges in order to complete the installation. Please refer to your Windows user manual or call your information technology department to find out how to log on with Administrator privileges.
  • Page 34 2. Read the license agreement and click Yes to accept the agreement. 3. Click Next to select the default destination folder for the program files (recommended). To install the files in a different folder, click Browse and select a different destination, then click OK in the Choose Folder window.
  • Page 35 4. Click Next to select the default folder for program icons. The User Utility Setup is performing the installation. 35 of 142 www.bbhscanners.com...
  • Page 36 5. When the setup is complete, click Finish. The Trūper User Utility Help files will automatically install. 36 of 142 www.bbhscanners.com...
  • Page 37 6. Click Next to continue. 7. When the setup is complete, click Finish. 37 of 142 www.bbhscanners.com...
  • Page 38 ISIS Driver 1. Click Step 2 ISIS Driver. The Pixel Translations BBH 3600 ISIS driver must be installed to properly operate the scanner. 2. Read the license agreement and click Yes to accept the agreement. 38 of 142 www.bbhscanners.com...
  • Page 39 3. Close all other Windows programs, then click Next. The ISIS Driver Setup is performing the installation. 39 of 142 www.bbhscanners.com...
  • Page 40 4. When the setup is complete, select No, I will restart my computer later, then click Finish. Note If you select the option to restart the computer, you will also need to restart the scanner. After you restart the computer, log on with Administrator privileges, then select Start and Run on the taskbar. In the Run dialog box type D:\setup.exe, where “D”...
  • Page 41 VirtualReScan 1. Click Step 3 VirtualReScan. More detailed information about VRS installation is available in the VirtualReScan Installation Guide on the Trūper Installation Resource CD-ROM. Select View Manuals on the installation Main Menu. 2. The installation wizard is preparing to install VRS. 41 of 142 www.bbhscanners.com...
  • Page 42 3. The Install VRS only option is selected by default. Click Next to continue. 4. Enter your name, company name and e-mail address for VRS product registration. If you do not wish to be contacted with VRS product-related information, select the contact option check box.
  • Page 43 5. The Part Number, Serial Number and Product Code for VRS software is automatically populated. Click Next to continue. 6. Click Next to select the default destination folder for the program files (recommended). To install the files in a different folder, click Change and select a different destination, then click 43 of 142 www.bbhscanners.com...
  • Page 44 7. Select BBH 3600 USB, then click Next to configure the scanner. 8. Click Install. 44 of 142 www.bbhscanners.com...
  • Page 45 The installation wizard will perform the installation. 9. Please ignore by clicking OK in the Sentinel dialog box. (Sentinel is a licensing utility for VRS.) 45 of 142 www.bbhscanners.com...
  • Page 46 10. When the installation is complete, click Finish. 11. Click Yes to restart the computer. 46 of 142 www.bbhscanners.com...
  • Page 47 Driver Selection: Scanning Applications with VRS Connectivity VirtualReScan is compatible with most scanning applications. When starting your scanning application, you may be requested to select a scanner or a scanner source. Depending on your application, select one of the following: •...

  • Page 48: View Manuals

    View Manuals The Trūper Operator Manual and VRS manuals are available on the Trūper Installation Resource CD-ROM. To view the manuals you will need Adobe Acrobat Reader. Insert the CD-ROM in the computer. Click View Manuals from the Main Menu. Select a manual from the list.

  • Page 49: Operating The Scanner

    Operating the Scanner Turning on the Scanner Turn on the scanner. • Press the power button to the ON position. • The LED will at first display a flashing orange light. • The scanner is ready for scanning when the LED displays a steady green light. After the scanner’s LED light is green, turn on the computer.

  • Page 50: Led Status Indicator

    LED Status Indicator The color of the LED light indicates the status of the scanner: LED Light Status Green Ready to scan or scanning in process Green (flashing) Sleep mode Green/Orange (flashing) Multifeed Ignore function set Orange Ready to scan or scanning with warning Orange (flashing) Initializing -- or -- Sleeping with warning An error occurred...

  • Page 51: Document Preparation

    Document Preparation Prepare the documents you want to scan according to the guidelines and recommendations in this section. General Guidelines Do not scan official documents or copyrighted material: • Do NOT scan currency. • Do NOT scan copyrighted material or the work of others except for private use or when authorized by the copyright owner or owners.
  • Page 52 Glued or curled documents may cause a paper jam or damage in the ADF unit. The height of the documents placed in the feeder tray must not exceed the paper limit mark that appears on the right side of the document guide. (See the diagram on page 57.) The following chart indicates the maximum number of sheets that can be loaded on the feeder tray:...

  • Page 53: Types Of Documents To Avoid In The Adf

    Types of Documents to Avoid in the ADF The following types of documents may cause jams in the ADF or may cause the ADF to feed more than one sheet at a time: • Overhead projector sheets, other plastic films, cloths or metallic sheets •...

  • Page 54: Using The Trūper Adf

    Using the Trūper ADF The Trūper ADF (Automatic Document Feeder) enables multiple sheet scanning. For the best results when scanning multiple sheets, follow the document preparation recommendations and procedures as described “Document Preparation” on page 51. To use the Multifeed Ignore feature, refer to page 62.
  • Page 55 Adjust the document guides on the ADF so that they are slightly wider than the size of the document. Document guides Set the feed selector switch to AUTO. Feed selector AUTO position 55 of 142 www.bbhscanners.com...
  • Page 56 When scanning documents that are longer than the feeder tray, you can pull out the feeder extension tray, which is located near the edge of the feeder tray. The extension tray will support documents up to 15 inches (381 mm) long. To handle longer paper in the exit tray, extend the exit stopper.
  • Page 57 Caution The height of the documents placed in the feeder tray must not exceed the paper limit mark that appears on the right side of the document guide. Placing more sheets in the feeder tray may cause a paper jam. Loading Portrait Loading Landscape Paper limit mark...

  • Page 58: Clearing Paper Jams In The Adf

    Clearing Paper Jams in the ADF If a paper jam occurs in the ADF (Automatic Document Feeder), the jam is often the result of loading torn documents, documents with thin paper, or documents that are creased or curled on the edge going into the feeder.
  • Page 59 Pull the jammed document out of the document feeder. ADF door When only the bottom end of jammed paper is visible with the ADF door open, keep the ADF door open and also open the exit door. Carefully remove the jammed paper through either the document feeder or the exit path, as described in “Removing Paper Jams from the Exit Path”...

  • Page 60: Removing Paper Jams From The Exit Path

    Removing Paper Jams from the Exit Path Pull the exit stopper forward and raise the feeder tray in the direction of the arrow until the tray clicks into place. Feeder tray Exit stopper Pull the exit door release lever and open the exit door. Exit door release 60 of 142 www.bbhscanners.com...
  • Page 61 Pull out the jammed document from the exit area. Exit door release Exit door Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. If the jammed paper cannot be removed from the exit door, remove it from the document feeder as described in “Removing Paper Jams from the Document Feeder”...

  • Page 62: Stop/Start Button Operation

    STOP/START Button Operation The scanner STOP/START button has different functions depending on the mode of operation. Emergency Stop mode (default) If the scanner is running and feeding paper, press the blue STOP/START button to immediately stop the paper in the scanner. This is the default mode of operation. Follow the Clearing Paper Jams steps to remove the paper jammed in the scanner.

  • Page 63: Feed Modes With The Adf

    Feed Modes with the ADF If the scanning application supports the Advanced Scanner Settings, the scanner can be configured in either automatic, manual or wait for start feed modes via operator selection of the Advanced Settings - Manual Feed Mode. Note The Timeout indication is active in all Manual Feed Mode options except for “Off”.

  • Page 64: Wait For Start To Feed

    Wait for Start to Feed In this mode, the operator can manually control the start and stop of a batch using the STOP/START button. To exit the feed mode, press the scanner’s STOP/START key and cancel scanning from the application. 1.

  • Page 65: Scanner Manual Feed Setting

    Scanner Manual Feed Setting You can use the ADF (Automatic Document Feeder) to scan a document one sheet at a time. This setting is not recommended for multiple or batch feeding; the bottom feeder roller is dropped, making it easier to scan thicker documents through the ADF.

  • Page 66: Feeding Speed

    Insert one sheet of the document into the paper slot with the side to be scanned facing up. • To scan in portrait mode, insert the sheet with the top edge going first into the paper slot. • To scan in landscape mode, insert the sheet with the left edge going first into the paper slot. •...

  • Page 67: Detect Double Feed

    3. Select a speed from the Feeding Speed drop-down list in the Advanced Settings dialog box. Detect Double Feed This function detects the feeding of more than one sheet at a time. If a double feed is detected, you can opt to be notified.
  • Page 68 4. If the Detect Double Feed function operates incorrectly, adjust the sensitivity level by selecting one of the levels in the Sensitivity drop-down list. High Select this when feeding thin documents. Normal This is the standard sensitivity. Select this when feeding thick documents. 5.

  • Page 69: Changing The Background Color

    Changing the Background Color You can select the background reference color for the documents you scan. The background reference color is the color of the plate that is behind the document. Depending the type of document being scanned and the features of your scanning application, the background color is important because it may affect the cropping quality of the scanned image.
  • Page 70 Locate reference plate (A). With your right index finger, press the bar inward. With the Reference Plate still pressed into place, use your left hand to roll it forward until it is in the appropriate position. Confirm that the reference plate has been turned over and is locked in position. ADF Glass Push inward Reference plate (A)
  • Page 71 Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. 71 of 142 www.bbhscanners.com...

  • Page 72: Operator Maintenance

    Operator Maintenance Cleaning the Outside of the Scanner To maintain the scanner’s performance, clean the outside of the unit at least once per month using the following procedure: Press the power button to the OFF position. Power button Clean the exit tray, the feeder and feeder tray, ADF cover and other surfaces with a soft cloth. The insertion and exit slots of the ADF can become soiled with dirt, grime and paper dust.

  • Page 73: Cleaning Inside The Scanner

    Cleaning Inside the Scanner If paper jamming, marking, or multiple-sheet feeding occurs frequently, clean the rollers, sensors and double feed detector as described in this section. To maintain scanning quality, clean the scanner components frequently: Clean inside the scanner at least once per week or after 20,000 sheets have been scanned, whichever comes first.

  • Page 74: Roller Cleaning Paper

    Roller Cleaning Paper Use the roller cleaning paper to clean inside the scanner. Warning Before using the roller cleaning paper, please read these instructions completely. Keep these instructions for future reference. • KEEP THE ROLLER CLEANING PAPER AWAY FROM FIRE. •...

  • Page 75: Cleaning The Paper Feed Roller, Separation Roller And Retard Roller

    Cleaning the Paper Feed Roller, Separation Roller and Retard Roller Press the power button to the OFF position. Push the ADF door release button to open the ADF door. ADF door ADF door release Use the roller cleaning paper to remove any dirt or grime from the surfaces of the paper feed roller and separation roller.
  • Page 76 Open the retard cover in the direction of the arrow shown in the diagram by pulling up from the indent on the right side. Retard cover Retard roller Indent Use the roller cleaning paper to remove the dirt from the surface of the retard roller. Retard roller Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram.

  • Page 77: Cleaning The Drive Rollers And Free Rollers In The Adf

    Close the retard cover in the direction of the arrow as shown in the following diagram. • When you close the retard cover, close it securely until the cover is locked. Do not slam the retard cover. Retard cover Retard roller Close the ADF door.
  • Page 78 Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers. Drive rollers Drive rollers Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram.

  • Page 79: Cleaning The Drive Rollers, Free Rollers And Exit Rollers In The Exit Door

    Cleaning the Drive Rollers, Free Rollers and Exit Rollers in the Exit Door Press the power button to the OFF position. Pull the exit door release lever to open the exit door. Exit door release Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers and the two (2) exit rollers.
  • Page 80 Use the roller cleaning paper to remove the dirt from the surfaces of the six (6) free rollers. Free rollers Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram.

  • Page 81: Cleaning The Background Color Reference Plates And Adf Glass

    Cleaning the Background Color Reference Plates and ADF Glass Press the power button to the OFF position. Pull the exit door release lever to open the exit door. In the scanner base assembly, clean the ADF glass (A) and reference plate (B) with the roller cleaning paper.
  • Page 82 In the exit door assembly, clean the reference plate (C) and ADF glass (D) with the roller cleaning paper. ADF glass (D) Reference plate (C) Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door.

  • Page 83: Cleaning The Paper Sensor, Waiting Sensors And Double Feed Detector

    Cleaning the Paper Sensor, Waiting Sensors and Double Feed Detector Preparation: Locate the blower accessory and remove the brush from the blower. Blower accessory Blower Sensor or detector Press the power button to the OFF position. Push the ADF door release button to open the ADF door. Use the blower accessory to blow off any dirt from the surface of the paper sensor and waiting sensor.

  • Page 84: Cleaning The Starting, Skew And Ending Sensors

    Use the blower accessory to blow off any dirt from the double feed detector (A) and double feed detector (B). Double feed Double feed detector (B) detector (A) Close the ADF door. • When you close the ADF door, close it securely until the door is locked. Do not slam the ADF door.
  • Page 85 Use the blower accessory to blow off any dirt from the surface of the starting sensor, skew sensor (left), skew sensor (right) and ending sensor. Ending sensor Skew sensor (left) Skew sensor (right) Starting sensor Use the blower accessory to blow off any dirt from the reflector sheets for the starting sensor, skew sensor (left), skew sensor (right) and the ending sensor.

  • Page 86: Replacing Consumables

    Replacing Consumables Replacing the Paper Feed Roller Module The Trūper scanner allows you to perform routine maintenance without calling a service technician. This includes replacing a variety of parts that become worn as the scanner is used. Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller modules more often if you find that cleaning inside the scanner no longer improves paper jamming, slipping, multi-feeding, marking and similar feeding problems.
  • Page 87 Remove the paper feed roller module from the ADF door as shown in the following steps and diagrams. 1. Place your fingers on the tabs on the sides of the roller module and pull down the roller module in the direction of the arrow as shown in the diagram. The module will be released from the magnets located in the ADF door assembly.
  • Page 88 Open the Roller Exchange Kit and take out the new paper feed roller module. Install the new paper feed roller module as shown in the following steps and diagrams. 1. Carefully insert the shaft on the roller module into the brackets in the ADF door assembly. 2.

  • Page 89: Replacing The Retard Roller Module

    Replacing the Retard Roller Module Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller modules more often if you find that cleaning inside the scanner no longer improves paper jamming, slipping, multi-feeding, marking and similar feeding problems. Preparation: Open the Roller Exchange Kit.
  • Page 90 Remove the retard roller from the metal brackets by holding the ends of the roller shaft and pulling up the roller in the direction of the arrows, as shown in the following diagram. Open the Roller Exchange Kit and take out the new retard roller. Install the new retard roller as shown in the steps and diagram.
  • Page 91 Close the retard roller cover. • When you close the retard cover, close it securely until the cover is locked. Do not slam the retard cover. After replacing the paper feed and retard roller modules, click the icon to open the Trūper User Utility.

  • Page 92: Trūper User Utility

    Trūper User Utility The Trūper User Utility is a software program used to maintain and troubleshoot the Trūper 3600 scanner. The User Utility is installed as part of the scanner’s software installation. If you do not find the Trūper User Utility icon on the computer desktop, please see “Trūper Software Installation”...

  • Page 93: Functions And Settings

    Functions and Settings User Utility Main Dialog Window This window displays the scanner status, scanner information and the User Utility functions and settings options. Scanner Status and Error Code Display This section displays the status of the connected scanner along with error codes. For information about the messages and error codes, see “User Utility Error Codes”...
  • Page 94 Sleep Mode To conserve energy and reduce operating costs, the scanner has a programmable power save feature. The scanner’s factory setting is as follows: The power save feature is enabled with a waiting time of 15 minutes, so that the Sleep Mode goes into effect after 15 minutes after the last scanner operation. This setting complies with ENERGY STAR requirements.
  • Page 95 User Shading The User Shading function provides adjustments to improve image quality. Perform shading adjustment if the image quality has deteriorated and does not improve even after cleaning inside the scanner. To perform shading adjustment, you will need a sheet of the special shading paper that is included with the scanner.
  • Page 96 5. Place the special shading paper in the feeder tray in the Landscape position, then click OK. Note Use only shading paper that is in good condition. Do not use shading paper that is dirty or damaged because this will cause the image quality to deteriorate. Use only the shading paper supplied with the scanner.

  • Page 97: Restoring Shading To The Default

    The shading adjustment data with the black reference is created. Wait until the “Now Adjusting” message box is cleared from the screen. 8. Click OK to complete shading adjustment. Restoring Shading to the Default You can restore shading adjustment data to the factory default setting. Use this function if the image quality deteriorates or if it has not improved as a result of the shading adjustment process.

  • Page 98: Scanner Counter

    4. Click OK to complete the Restore Default function. Scanner Counter The User Utility scanner counters can be used to keep records of the number of documents scanned. The counters also provide a reminder for roller cleaning and parts replacement. System Displays the number of pages scanned in ADF mode after the last counter update.

  • Page 99: Help

    Help Click the Help button to open the Trūper Operator Manual documentation in PDF file format. The manual contains information about scanner operations, cleaning and maintenance and information about the User Utility messages and error codes. Select Scanner(X) The Select Scanner button opens the Select Scanner dialog box. If more than one scanner is connected to the computer, you can use the Select Scanner dialog box to select a different scanner.

  • Page 100: Check Version Information

    Check Version Information To check the software version of the User Utility: 1. Open the User Utility and right click the title bar at the top of the display window. 2. Click the About option to view the version information. 100 of 142 www.bbhscanners.com...

  • Page 101: Troubleshooting

    Troubleshooting User Utility Error Codes If an issue occurs during scanning, click the icon to open the Trūper User Utility. Check the Scanner Status message and look for Error Code information. The following table explains the error codes and messages and describes possible causes. The remedy column describes ways to resolve the problem. Error Code Status Message Possible Cause...
  • Page 102 Error Code Status Message Possible Cause Remedy — ***Warning*** Warning counter expired. Replace the rollers. See The rollers need to be Rollers need to be replaced. page 86. After replacing the replaced. Please replace rollers, return to the User Utility the rollers.

  • Page 103: Troubleshooting Scanner Operations

    Troubleshooting Scanner Operations If a problem still exists after you have checked the User Utility Status Messages and Error Codes as described in the previous section, check the items in the following table. If the scanner still malfunctions after you have checked these troubleshooting options, turn the scanner off, unplug the power cord and call for service.
  • Page 104 Symptom Possible Cause Remedy Scanning speed is too slow The scanner is connected with a USB Verify the type of USB interface. using the USB connection. 1.1 interface. Connect with a USB 2.0 interface. The ADF door does not The ADF door is not closed properly. (1) Push the ADF door release button open when the ADF door and lift up the ADF door.
  • Page 105 Symptom Possible Cause Remedy The ADF glass areas. Clean the ADF glass areas. See Vertical lines appear on the page scanned document. The reference plates. Clean the reference plates. See page The ADF glass areas or reference Clean the ADF glass areas and plates are dirty.

  • Page 106: Repacking Instructions

    Repacking Instructions If you need to transport or ship the scanner, please follow these guidelines and instructions: • Use the original scanner carton and packing materials. You will also need shipping tape and scissors. • Improper repacking of the scanner may cause damage during handling and shipment. •...

  • Page 107: Glossary

    Glossary Automatic Document Feed (ADF) mode. The scanner mode in which the documents are automatically fed, rather than manually fed, into the document feeder. Crop (Auto Crop). This software option automatically crops every page to its original size by looking for page or document borders.
  • Page 108 Paper jam. The scanner considers that a paper jam has occurred if the document takes longer than normal to exit from the scanner. Paper path. The curved path taken by a document as it passes through the scanner. Paper transport. The mechanical system for moving a document through the scanner. Power cord.

  • Page 109: Appendix 1-Front Page, Pre-Scan Imprinter Installation

    Appendix 1—Front Page, Pre-Scan Imprinter Installation The optional pre-scan imprinter unit and replacement ink cartridges are available from the Böwe Bell + Howell Scanning Essentials online store at http://webstore.bbhscanners.com or from the reseller where you purchased the Trūper scanner. See also the “Consumable Parts and Accessories List”...

  • Page 110: Component Identification

    Component Identification Ink cartridge adjusting lever Connector Ink cartridge Scale Carriage Installing the Imprinter Unit Press the scanner power button to the OFF position. Power button 110 of 142 www.bbhscanners.com...
  • Page 111 Open the imprinter door in the direction of the arrow. Connect the imprinter cable to the connector on the scanner. Note Before you insert the connector, be sure to match the rib on the imprinter cable connector with the slot on the scanner connector. 111 of 142 www.bbhscanners.com...
  • Page 112 Insert the upper pins on the imprinter unit into the guides located on the bracket. Match the channels in the pins with the guides. Insert the lower pins into the guides located on the bracket. Match the channels in the pins with the guides.
  • Page 113 Close the imprinter door in the direction of the arrow. • When you close the imprinter door, close it securely until the door is locked. Do not slam the imprinter door. 113 of 142 www.bbhscanners.com...

  • Page 114: Ink Cartridge Installation And Printing Position

    Ink Cartridge Installation and Printing Position Safety Precautions Before installing the ink cartridge, please note the following precautions and instructions: • Do not touch the print head with your hands or with a dirty object. • Do not subject the ink cartridge to shock. •...
  • Page 115 Move the carriage on the imprinter unit to the position for ink cartridge exchange, as shown in the diagram. Exchange position Insert the ink cartridge into the carriage, as shown in the diagram. Lock the cartridge adjusting lever, as shown in the diagram. 115 of 142 www.bbhscanners.com...

  • Page 116: Adjusting The Printing Position

    Adjusting the Printing Position To add an imprint to the page that will appear on the scanned image, adjust the position of the printer carriage according to the size of the sheets that you want to scan. Move the printer carriage to align the tab on carriage with one of the marks that appears in the scale on the side of the imprinter unit.
  • Page 117 To set other printing parameters, see the instructions for your scanning or document management software application. Note With certain types of paper, the ink from the imprinter may stain the inside of the scanner. For example, ink may stain the scanner rollers. If this occurs, clean the areas affected by using the roller cleaning paper.

  • Page 118: Cleaning The Ink Cartridge

    Cleaning the Ink Cartridge If the head of the ink cartridge is dirty or if the ink cartridge has not been used for a long period of time, it may not print properly. Cleaning the Print Head with the User Utility Click the icon to open the Trūper User Utility, then click the Imprinter Cleaning button.

  • Page 119: Removing The Ink Cartridge

    Removing the Ink Cartridge Move the carriage on the imprinter unit to the position for ink cartridge exchange, as shown in the diagram. Exchange position Pinch the cartridge adjusting lever (1) and lift the cartridge (2). You can now remove the ink cartridge.

  • Page 120: Ink Cartridge Specifications

    Ink Cartridge Specifications Approximately 4,000,000 characters (standard font) Ink Cartridge Life Approximately 2,000,000 characters (bold font) Number of Characters VCDemo 62 characters The numbers of characters will vary according to the application. Nozzles Unusable documents Plastic film or coated paper should not be used with the imprinter Storage environment Temperature: 32°F to 104°F (0°C to 40°C), Humidity: 10% to 80% RH Operating environment...

  • Page 121: Imprinter (Endorser)

    Imprinter (Endorser) This function prints on the documents to be scanned. Pre Imprinter prints on the front sides of document sheets before they are scanned. The printed results are also reflected on the scanned images. Note A Starting Number Automatic Increment function is provided. When used, the starting number is incremented to the number at the start of scanning + (number of pages scanned x step number) upon completion of scanning.
  • Page 122 3. In the Imprinter String field, type in the character string to be printed. The alphanumerics and symbols in the following table can be printed. In addition, other information such as the date and time can be specified. Up to 72 characters can be printed. 4.

  • Page 123: Appendix 2-Multicolor Dropout (Mcd) And Single Color Dropout

    Appendix 2—Multicolor Dropout (MCD) and Single Color Dropout This appendix describes the basic functionality of how to use the Bowe Bell + Howell Trūper MCD (Multicolor Dropout). MCD allows the operator to select any combination of up to six different user settable, color dropout schemes Note MCD is only functional in the Black and White mode.

  • Page 124: Multicolor Dropout (Mcd)

    3. Select Red, Green or Blue from the Single Color drop-down list in Advanced Settings dialog box. 4. Click the OK button. Multicolor Dropout (MCD) The Multicolor Dropout function can be used to specify and remove up to 6 colors. 1.
  • Page 125 Selecting Multicolor Dropout 1. Click the Selection 1 radio button. 2. Select the Enable check box, and then click the Choose button. 3. Enter the RGB number or HiZoom values and then click OK. 125 of 142 www.bbhscanners.com...
  • Page 126 Base Color Dropout Color Result Hue, Saturation and Value determine Dropout Color Result Note The default values for Hue, Saturation and Value are typically accurate. However, if the dropout color requires adjusting, the Hue, Saturation and Value numbers can be modified manually. 4.
  • Page 127 • Adjust the Hue Range, Saturation Range, and Value Range bars. Note Hue Range determines how many colors to dropout, while the Saturation Range controls the amount of intensity to dropout and the Value Range is the level of brightness to dropout. 5.
  • Page 128 To disable a dropout color: • Select the radio button for the color you want to disable and then clear the Enable check box. Note Any and all of the selections can be active at the same time. When setting ranges to the Hue, Saturation, and Value Ranges, the user can always reset the slide bars to the starting recommended default ranges.

  • Page 129: How To Determine Rgb Value

    How to Determine RGB Value To determine your color RGB value, do the following: 1. Select 24-bit Color from the Mode drop-down list. 2. Set the document size: Page Size, Page Layout, Feed, Dots per inch (300 is a good standard) and Paper Source.

  • Page 130: Appendix 3-Shading Adjustment

    Appendix 3—Shading Adjustment About Shading Adjustment What Is the Purpose of Shading Adjustment? The process whereby variations in the distribution of the scanning lamp’s quantity of light are transformed into a fixed output within the scanning range is known as shading adjustment. Shading adjustment can be performed using the Trūper User Utility and the special shading paper that is provided with the scanner.

  • Page 131: Appendix 4-Adding Memory

    Appendix 4—Adding Memory The scanner package includes 64 MB of base memory installed on the interface board. Some scanning work may require additional memory depending on variables such as the size of the sheets to be scanned and the image resolution settings. For example, two-sided scanning of larger sheet sizes such as A3 or color scanning at a resolution of 600 DPI may require additional memory.

  • Page 132: Installing A Dimm Module On The Interface Board

    Remove the two (2) retaining screws from the interface board. Keep the screws because they are needed to reinstall the interface board. Retaining screw 1 Handle Rails Rails Retaining screw 2 Remove the interface board by pulling on the handle that is built into the board. Caution Do not place your hand inside the unit.

  • Page 133: Re-Installing The Interface Board

    Re-installing the Interface Board Insert the interface board into the unit. Guide the board into place along the rails located inside the scanner. Push the board in firmly until it locks into place. Rails Rails Confirm that the interface board is fully inserted and firmly locked in place, then secure the interface board with the two (2) retaining screws.

  • Page 134: Appendix 5 - Wire Frame Accessory

    Appendix 5 - Wire Frame Accessory The wire frame accessory is used when scanning several documents of varying sizes. The wire frame neatly stacks these documents after they exit the feeder. Attaching the Wire Frame Accessory Pull the exit door release lever and open the exit door. Exit door release Attach the wire frame to both of the exit door release sides.
  • Page 135 Hang the wire frame on the shaft of the exit door release. Pull the wire frame in the direction of the arrow slowly until it clicks into place. 135 of 142 www.bbhscanners.com...
  • Page 136 Close the Exit Door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. 136 of 142 www.bbhscanners.com...

  • Page 137: Index

    Index • 77, 79 Drive Rollers • 75 Feed Roller • 131 Adding Memory • 83 Paper Sensor • 11 Additional Contents • 118 Print Head Manually • 11 Additional Features • 118 Print Head with the User Utility • 81 ADF Glass •...
  • Page 138 • 107 • 120 Duplex scanner Storage environment • 120 Unusable documents • 110 Ink cartridge • 110 Ink cartridge adjusting lever • Ink Cartridge Installation and Printing Position • 62 Emergency Stop mode • 84 Ending Sensors • 120 Ink Cartridge Specifications •...
  • Page 139 • 72 • 26 Cleaning the Outside of the Scanner Installation • 10 • 23 Output Options Installing • 49 Operation • 49 Turning on • 23, 24 Unpacking • 98 Scanner Counter • 104 Paper feed roller • 93 Scanner Information •...
  • Page 140 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 101 • 93 User Utility Main Dialog Window • 47 VirtualReScan • 108 •...

  • Page 141: Limited Use License Agreement

    Limited Use License Agreement for User Utility THIS IS A LEGAL AGREEMENT BETWEEN YOU AND BOWE BELL + HOWELL SCANNERS, L.L.C. CAREFULLY READ ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT PRIOR TO USING THE SOFTWARE PROGRAM. YOUR USE OF THE SOFTWARE PROGRAM INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
  • Page 142 LIMITATION OF LIABILITY: NEITHER BOWE BELL + HOWELL NOR BOWE BELL + HOWELL’S SUPPLIER MAKES OR PASSES ON TO YOU OR OTHER THIRD PARTY, ANY WARRANTY OR REPRESENTATION INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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