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Automated Order-Status Service
Support Service
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
To check on the status of any Dell products that you have ordered, you can go to
http://www.support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For
the telephone number to call for your region, see "Contacting Dell."
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our support staff use computer-based diagnostics to provide fast,
accurate answers. To contact Dell's support service, see "Before You Call" and then see
the contact information for your region.
Dell Enterprise Training and Certification is available; see
for more information. This service may not be offered in all locations.
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip handy
when you call. For the telephone number to call for your region, see "Contacting Dell."
If you need information about additional products available from Dell, or if you would
like to place an order, visit the Dell website at
number to call for your region or to speak to a sales specialist, see "Contacting Dell."
Prepare all items being returned, whether for repair or credit, as follows:
Call Dell to obtain a Return Material Authorization Number, and write it clearly and
1.
prominently on the outside of the box. For the telephone number to call for your
region, see "Contacting Dell."
Include a copy of the invoice and a letter describing the reason for the return.
2.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"), indicating
3.
the tests that you have run and any error messages reported by the Dell Diagnostics.
Include any accessories that belong with the item(s) being returned (such as power
4.
cables, media such as CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
5.
You are responsible for paying shipping expenses. You are also responsible for insuring
any product returned, and you assume the risk of loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not accepted.
Appendix D: Getting Help
http://www.dell.com/training
. For the telephone
http://www.dell.com
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