Appendix D Getting Help; Obtaining Assistance - Dell PowerConnect J-SRX240 Hardware Manual

APPENDIX D
Getting Help

Obtaining Assistance

This section contains information about getting help for questions about the
PowerConnect J–SRX Series products. The topics covered in this section include:
Obtaining Assistance on page 131
Dell Enterprise Training and Certification on page 133
Problems With Your Order on page 133
Product Information on page 133
Returning Items for Warranty Repair or Credit on page 133
Before You Call on page 134
Contacting Dell on page 135
Locating a J-SRX240 Services Gateway Component Serial Number and Agency
Labels on page 135
Packing the J-SRX240 Services Gateway and Components for Shipment on page 136
Dell Support on page 138
If you experience a problem with your computer, you can complete the following steps
to diagnose and troubleshoot the problem:
Fill out the diagnostics checklist. See "Diagnostics Checklist."
1.
Use Dell's extensive suite of online services available at Dell Support
2.
(
http://www.support.dell.com
procedures. See "Online Services" for a more extensive list of Dell Support online.
If the preceding steps have not resolved the problem, see "Contacting Dell."
3.
NOTE: Call Dell Support from a telephone near or at the computer so that the support
staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
) for help with installation and troubleshooting
131