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General
Tape Drive test failed.
USB Interface test failed.
USB Port test failed.
Video test failed.
Setup
Setup and Installation CD
won't start.
ServeRAID program cannot
view all installed drives - or
- cannot install NOS.
The Operating System
Installation program
continuously loops.
ServerGuide won't start
your NOS CD.
Can't install NOS - option is
grayed out.
TechConnect CD
Can't start TechConnect
CD.
Can't view publications
from TechConnect CD, or
text is unreadable.
System Updates and
Applications CD
Get "time out" or "Unknown
host" errors
POST error codes
In the following error codes, X can be any number or letter.
Note: See "Server" on page 80 to determine which components should be replaced by a field service technician.
Error code/symptom
062 (Three consecutive boot failures using
the default configuration.)
FRU/Action
v Tape drive
v System board
v System board
v System board
Action
v Be sure the server is supported; all eServers with a startable (bootable) CD-ROM
drive are supported.
v If the startup (boot) sequence settings have been altered, be sure the CD-ROM is
first in the boot sequence.
v If more than one CD-ROM drive is installed, be sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
v Be sure there are no duplicate SCSI IDs or IRQ assignments.
v Be sure that the hard disk drive is connected properly.
Free up more space on the hard disk.
Be sure the NOS CD you have is supported by ServerGuide. See the Setup and
Installation CD label for a list of NOS versions supported.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide
system partition is not present. Run the setup and configuration program.
Action
Be sure you're starting the CD on a system with Microsoft Windows installed.
Be sure you have the Adobe reader installed (available from the TechConnect CD).
Action
Be sure you have access to the Internet through FTP directly.
FRU/action
1. Run the Configuration/Setup Utility program.
2. Battery.
3. System board.
4. Microprocessor.
Chapter 6. Symptom-to-FRU index
69
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