Printer Policy Troubleshooting; Section A.9, "Printer Policy Troubleshooting - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - POLICY MANAGEMENT REFERENCE 10.3 30-03-2010 Management Manual

An incorrect error message that the iPrint policy could not be enforced is displayed
on the managed device
Explanation: The iPrint policy might take some time to install an iPrint printer on a device,
A.9 Printer Policy Troubleshooting
"Unable to install a printer driver on Windows managed devices through the Printer Policy" on
page 78
"Unable to install the printer driver on a Windows Vista SP1 device" on page 79
"Changing the iPrint printer driver on a server does not update the driver on the managed
device" on page 79
"Unable to install or update the printer drivers on re-enforcing the policy" on page 79
"Unable to install iPrint printer on a Windows 2000 managed device" on page 80
"Unable to install iPrint printer on a Windows XP managed device" on page 80
"Uninstall does not roll back the previously enforced Printer policies" on page 80
"Installation of the iPrint printer fails on a device if the printer does not have the supported
drivers" on page 80
"Installation of the network printer might fail on a Windows Server 2008 R2 device" on
page 81
"Unable to enforce a printer policy on a managed device if the printer driver that is installed on
the device is unsigned" on page 81
"The Printer policy might fail to install an iPrint printer on a managed device if iPrint printer
drivers are configured in the policy" on page 81
Unable to install a printer driver on Windows managed devices through the Printer
Policy
Possible Cause: A printer model name is represented in different ways on Windows managed
78 ZENworks 10 Configuration Management Policy Management Reference
Source: ZENworks 10 Configuration Management; Policy Management; Browser
Bookmarks Policy.
depending on the size of the iPrint printer driver and the network connectivity.
In such a scenario, even if the iPrint printer is successfully installed on the
device, an incorrect message that the iPrint policy could not be enforced is
displayed on the managed device.
Action: Ignore the error message and refresh the device.
The correct message indicating that the policy has been succesfully enforced is
displayed on the device after a manual or automatic refresh.
Source: ZENworks 10 Configuration Management; Policy Management; Browser
Bookmarks Policy.
devices. For example, the HP LaserJet 8100 Series PCL6 printer model is
represented as HP LaserJet 8100 Series PCL 6 on Windows 2000. (Note that
there is a space between PCL and 6).
While creating a Printer policy, you can manually specify the printer model or
select it from a predefined list. If you select it from a predefined list, the printer
is installed based on the model name defined in the list, which might not be the