Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - POLICY MANAGEMENT REFERENCE 10.3 30-03-2010 Management Manual page 79

printer model name on the Windows managed device. For example, if you
select HP LaserJet 8100 Series PCL6, the printer driver is installed only on the
managed devices having the HP LaserJet 8100 Series PCL6 printer model.
Consequently, the driver is not installed on the Windows 2000 managed
device.
Action: While creating the Printer policy, ensure that the correct printer model name is
specified.
Unable to install the printer driver on a Windows Vista SP1 device
Source: ZENworks 10 Configuration Management; Policy Management; Browser
Bookmarks Policy.
Explanation: If the printer driver contains more than one
driver fails because the policy handler does not know which
Action: While installing the printer driver, ensure that only the valid
available in the ZIP file. For example, if you download the HP 4700 Color
LaserJet print drivers for Vista, the ZIP file contains more than one
Remove all the
.inf
Changing the iPrint printer driver on a server does not update the driver on the
managed device
Source: ZENworks 10 Configuration Management; Policy Management; Browser
Bookmarks Policy.
Explanation: If you update the iPrint printer driver on a server through a console such as
iManager, the driver is not updated on the managed device.
Action: After updating the iPrint driver in iManager, perform the following steps to
update the driver on the device:
1 In ZENworks Control Center, click Policies.
2 Select the policy, then click Action > Disable Policies to disable the
3 Click Quick Tasks > Refresh All Devices.
4 Click Action > Enable Policies to enable the policy.
5 Click Quick Tasks > Refresh All Devices.
Unable to install or update the printer drivers on re-enforcing the policy
Source: ZENworks 10 Configuration Management; Policy Management; Browser
Bookmarks Policy.
Explanation: The Printer policy installs the printer driver during the first enforcement of the
policy. If the driver is changed after the first enforcement of the policy, the new
drivers are not installed or updated on the subsequent enforcement of the
policy.
Action: Create a new printer policy with the new driver and assign it to the same
device or user.
files other than
.inf
file required to install the HP 4700 Color LaserJet print driver.
policy.
file, the installation of the
.inf
.inf
.inf
because this is the only
hpc4700c.inf
Troubleshooting Policy Management
file to use.
file is
file.
.inf
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