Problems Receiving Faxes; Error Messages - Xerox Phaser 6115MFP User Manual

Problems Receiving Faxes

Symptom
The received fax is blank.
Faxes cannot be received
automatically.

Error Messages

Error message
LINE PROBLEM
(Flashing alternately)
CHECK LINE
*COMM.ERROR*
(####)
*REDIAL ALL FAILED*
Cause
There may be a problem with the
telephone connection or with the
caller's fax machine.
The caller may have loaded the
pages backward.
The machine is set to receive
faxes manually.
The memory is full.
The telephone line is incorrectly
connected.
There may be a problem with the
caller's fax machine.
Cause
The telephone dialing system or
telephone wiring system is not
set correctly.
The telephone cable is not
attached correctly.
Communication is not possible
because of some problem in the
machine.
Communication is not possible
because of a problem with the
recipient/caller's fax machine.
All redial attempts failed because
either the recipient's line is busy
or there was no answer.
Phaser® 6115MFP Multifunction Product
9-25
Solving Fax Problems
Solution
Check that the machine can
make clean copies. If it can, have
the caller send the fax again.
Contact the caller.
Set the machine to automatic
reception.
Load paper if it is empty, and
then print the faxes stored in the
memory.
Check the telephone line
connection. If it is disconnected,
connect it.
Make a copy to check that this
machine is operating correctly,
and then, if the copy was printed
correctly, have the recipient
check the condition of their fax
machine.
Solution
Check the telephone dialing
system or telephone wiring
system and use the appropriate
configuration menu to make the
correct settings.
Correctly connect the telephone
cable.
Check the transmission results.
Check the condition of the
recipient's line, and then try
sending the fax again.