Preventing Paper Jams
This section provides information to aid you in resolving paper jams.
Make sure that:
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Media matches the product specifications, see
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Media is flat, especially on the leading edge.
The product is on a hard, flat, level surface.
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You store media in a dry location away from moisture and humidity.
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The output bin is positioned horizontally when postcards are being printed.
You remove transparencies from the output bin immediately after printing to avoid static
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buildup.
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You always adjust the media guides in Tray 1 after inserting the media. A guide that is not
properly adjusted can cause poor print quality, media misfeeds, and product damage.
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You load the media printing-side up in the tray (many manufacturers place an arrow on the
end of the wrapper to indicate the printing side).
Avoid the following:
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Media that is specially designed for ink-jet printers with polyester coating.
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Media that is folded, wrinkled, or excessively curled.
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Double feeding (remove the media and fan the sheets—they may be sticking together).
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Fanning transparencies since this causes static.
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Loading more than one type/size/weight of media in a tray at the same time.
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Overfilling the trays.
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Allowing the output bin to overfill.
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Allowing the output bin to fill with more than a few transparencies.
Phaser® 6115MFP Multifunction Product
11-2
Preventing Paper Jams
Supported Paper and Media
on page 6-2.