Troubleshooting Guide - Regency Alterra Pro i3000A Owners & Installation Manual

operating instructions
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24
Safety Guidelines & Warnings
11. Open the draft control fully for 10 to 15 seconds prior to slowly opening
the door when refuelling the fire.
12. Do not connect your unit to any air distribution duct.
13. This heater is designed to burn natural wood only. Higher efficiencies
and lower emissions generally result when burning air dried seasoned
hardwoods, as compared to softwoods or to green or freshly cut hard-
woods.
14. Do not store any fuel closer than 2 feet from your unit. Do not place wood,
paper, furniture, drapes or other combustibles near the appliance.
15. Do not operate with cracked/broken, plugged, or glazing catalyst.
IMPORTANT : This wood heater contains a catalytic
combustor, which needs periodic inspection and
replacement for proper operation. It is against federal
regulation to operate this wood heater in a manner
inconsistent with operating instructions in this
manual, or if the catalytic element is deactivated or
16. The controls of your unit or the air supply passages should not be altered
to increase firing for any reason.
17. If you burn the unit too slowly or at too low a setting your unit will not
be operating as efficiently as it can. An easy rule of thumb says that if
your glass is clean, catalytic thermostat is active, then your flue is clean
and your exhaust is clean. Burn the stove hot enough to keep your glass
clean and catalytic combustor, you won't need to clean your flue as often.
PROBLEM
Crumbling Substrate
Fly-Ash Build-up
Fly-Ash Masking
Fly-ash Plugging
Thermal Cracking
Mechanical Cracks
Plugging (Creosote)
Masking (Soot)
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Regency i3000A/i3000R
removed.
POSSIBLE CAUSE
Extreme Thermal Shock
Refueling with Wet Wood
High Draft
Combustor has not maintained light-off
temperature.
Combustor has not maintained light-off
temperature.
Burning materials that produce a lot of char
and fly-ash.
Closing the bypass too soon
Uneven temperatures, flame impingement
and heat spikes.
Combustor mishandled or abused.
Distortion of combustor holder.
Burning wet, pitchy woods or burning large
loads of small diameter wood with the
combustor in the operating position without
light-off ever occurring.
Combustor has not maintained a light-off.
Burning coal will cause a sulfur-based
compound to coat the catalyst.
DO NOT BURN:
• Treated wood
• Coal
• Garbage
• Cardboard
• Solvents
• Colored Paper
• Trash
• Salt drift wood
• Cut lumber, plywood, mill ends.
Burning treated wood, garbage, solvents, colored paper or trash may result
in release of toxic fumes and may poison or render ineffective the catalytic
combustor. Burning coal, cardboard, or loose paper can produce soot, or
large flakes of char or fly ash that can coat the combustor, causing smoke
spillage into the room, and rendering the combustor ineffective.
DO NOT BURN GARBAGE OR FLAMMABLE LIQUIDS SUCH
AS GASOLINE, NAPTHA OR ENGINE OIL. SOME FUELS
COULD GENERATE CARBON MONOXIDE AND ARE
CAUTION: DO NOT CONNECT TO, OR USE IN
CONJUNCTION WITH ANY AIR DISTRIBUTION DUCT
WORK UNLESS SPECIFICALLY APPROVED FOR SUCH

Troubleshooting Guide

SOLUTION
Bypass combustor when the stove is running
Use seasoned, dried wood.
Do not exceed .06" of water draft. Install a manual damper
and draft gauge or a barometric damper.
Brush cold combustor with a soft bristled brush or vacuum
lightly.
Brush cold combustor with a soft bristled brush or vacuum
lightly.
Do not burn cardboard, gift wrap or garbage.
Follow instructions for proper light-off.
If cracking causes large pieces to fall out, replace combustor.
Handle combustor with care. Replace if necessary.
Replace combustor is large pieces are missing, replace any
warped stove parts as well.
Burn dried seasoned wood. Make sure combustor has light-off
before closing the bypass damper. It may be possible to burn
off the soot or creosote accumulation by putting the
combustor in a partially open and partially closed position
after a hot fire has been started.
Place combustor in a partially open and partially position after
a hot fire has been started to burn off the soot accumulation.
Revert to burning wood and fire the combustor to elevated
temperatures for one hour.
VERY DANGEROUS.
INSTALLATION.