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To avoid damage to rollers, always remove jammed media gently.
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Always try to remove jammed media without tearing it. Any pieces
of media left in the printer, whether large or small, can obstruct
the paper path and cause further jams.
If, after clearing the media jam, the jam message in the control panel
window persists, open and close the printer's top cover. This should
clear the jam message.
If the automatic jam recovery is enabled (Administration/Engine/Page
Recovery menu), once the jammed media is removed and the printer
is operational, the printer should resume printing the job from the
page where the jam occurred.
1
Remove the media cassette(s).
2
Pull out the jammed media.
3
Ensure that the media is lying flat in the cassette(s) and that
it doesn't exceed the media limit mark.
4
Slide the cassette(s) back into the printer.
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