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Minolta MAGICOLOR 2 Manual

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  • Page 1 ® ®...

  • Page 2: Proprietary Statement

    Proprietary Statement The digitally encoded software included with your QMS magicolor 2 Print System is Copyrighted © 1998 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.

  • Page 3: Table Of Contents

    Introduction ..................1-2 About This Manual ...............1-2 Typographic Conventions 1-4 Introduction ..................2-2 Loading the Media Cassette ............2-2 Prepare the Paper 2-2 Load the Cassette 2-2 Using Media Other than Paper ............2-4 Using Envelopes 2-4 Using Labels 2-7 Using Letterhead and Memo Media 2-7 Using Transparencies 2-8...
  • Page 4 Using Toner Cartridges ............... 2-9 Toner Cartridge Life 2-9 Refilled Toner Cartridges 2-9 Toner Cartridge Storage 2-10 Replacing a Toner Cartridge ............ 2-11 Introduction .................. 3-2 High-Resolution Printing ............3-2 How Much Memory Do You Need? Setting the Default Resolution 3-4 Cassette Chaining ...............
  • Page 5 Other Methods of Color Control ..........4-4 Color Matching 4-4 About Printer Halftones and CRDs 4-7 Color Density ................4-9 Adjusting the Color Density 4-9 Introduction ..................5-2 Handling the Printer ..............5-2 Cleaning the Printer ..............5-3 Guidelines for Cleaning Inside the Printer 5-4 Cleaning the Transfer Unit 5-4 Cleaning the Paper Exit Rollers 5-7 Cleaning the OPC Belt Cartridge 5-8...
  • Page 6 General Settings 6-13 Printer Jobs 6-21 Consumable Status 6-23 Accounting 6-25 System Support Page 6-26 QMS, Inc. Page 6-28 Online Help Page 6-28 Introduction .................. 7-2 Automatic Jam Recovery ............7-2 Preventing Media Jams .............. 7-2 Understanding the Media Path ........... 7-3 Understanding Media Jam Status Messages ......
  • Page 7 OPC Belt Cartridge Problems ...........8-21 Control Panel Problems ............8-22 Data Indicator Stays Lit 8-22 No Advanced Status Page’ 8-22 No Start-up Page 8-22 Paper Jam Message Stays On 8-23 Printer Resets 8-23 PostScript Errors 8-23 Windows Driver Problems ............8-24 Printer Description Files 8-24 CrownNet Problems ..............8-24 Output Problems ................8-25 1200x600, 2400x600 dpi Printing Unavailable 8-25...
  • Page 8 Prepare the Fuser Unit ............... 9-5 Change the Waste Toner Pack ........... 9-9 Remove the Lower Input Feeder ..........9-11 Repack the Printer ..............9-13 Sources of Support ..............A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS World-wide Offices .............A-5...

  • Page 9: Introduction

    “Introduction” on page 1-2 “About This Manual” on page 1-2...
  • Page 10 This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS magicolor 2 documentation. Provides an overview of this guide. Introduction Describes the media that’s best...

  • Page 11: Troubleshooting Printer Problems

    Lists printer status messages, outlines Troubleshooting printer and print quality problems and Printer Problems solutions, and describes how to place a service call. Explains how to repack the printer in Repacking the case you need to relocate or ship your Printer printer after it’s been installed.

  • Page 12: Typographic Conventions

    The following typographic conventions are used in this manual: Text you type, and messages and information Mixed-Case displayed on the screen Courier Variable text you type; replace the italicized Mixed-Case word(s) with information specific to your printer or Italic computer Courier Information displayed in the printer message UPPERCASE...

  • Page 13: Loading The Media Cassette

    “Introduction” on page 2-2 “Loading the Media Cassette” on page 2-2 “Using Media Other than Paper” on page 2-4 “Using Toner Cartridges” on page 2-9 “Replacing a Toner Cartridge” on page 2-11...
  • Page 14 This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and replacing toner cartridges. Take a stack of about 250 sheets ( ½ ream). » Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer.
  • Page 15 Push the media pressure plate down to lock it in position. Load the paper. A fill limit mark is provided on the inside left side of the cassette. The media cassette holds 250 sheets of 20 lb (75g/m ) paper. (Paper is packed in reams of 500 sheets.) Do not overfill the cassette.
  • Page 16 Caution: Although the QMS magicolor 2 was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as transparencies, labels, or thick stock) may adversely affect print quality or reduce engine life.
  • Page 17 Place the envelopes on a flat surface, and flatten them by pressing down the corners. Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them Remove the media cassette from the printer (and remove any media in the cassette).

  • Page 18: Using Envelopes

    Adjust the media guides to the length and width of the enve- lopes. Squeeze the retainers at the ends of the left width guide and/or the length guide, move the guide to the appropriate location (media sizes are listed on the cassette), and release the retainers. »...

  • Page 19: Using Labels

    Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Upper cassette Capacity Up to 50, depending on the thickness of the labels Type Refer to the specifications in chapter 2, “Print Media,” in the Reference n Avoid using labels with exposed adhesive;...
  • Page 20 Load letterhead and memo media the same way you would load paper. Note: Load the media printing-side up with » the top of the media (the letterhead or memo information) toward the back of the cassette. Formatting Format the information to be printed on the transparencies within your application.

  • Page 21: Refilled Toner Cartridges

    A toner cartridge contains enough toner to print the following number of letter/A4-size pages: Color Rated life @ normal 5% page coverage Black 10,000 pages Yellow 6,000 pages Magenta 6,000 pages Cyan 6,000 pages When toner runs low in a cartridge, x TONER LOW displays in the message window.
  • Page 22 Keep toner cartridges in their packaging until you’re ready to install them. Store toner cartridges in a cool, dry location away from sunlight ° ° (due to heat). The maximum storage temperature is 95 F (35 and the maximum storage humidity is 80% without condensation. Keep toner cartridges level during storage.
  • Page 23 Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Open the printer’s front cover. Remove and discard the empty toner cartridge. Caution: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning Remove the toner cartridge from its shipping carton.
  • Page 24 Install the toner cartridge. Align the toner cartridge with the cartridge guides, and gen- tly push the cartridge into the printer until it’s firmly seated. Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.

  • Page 25: High-Resolution Printing

    “Introduction” on page 3-2 “High-Resolution Printing” on page 3-2 “Cassette Chaining” on page 3-5 “Collating Output” on page 3-6 “2-Sided Printing” on page 3-8 “Printing on Standard and Custom Media Sizes” on page 3-9 “Working with Status Pages” on page 3-10 “Cancelling/Ending Print Jobs”...

  • Page 26: Printing A Status Page

    QMS Multi-Res technology provides a print resolution for almost every application or budget. The QMS magicolor 2 supports each of the following resolutions at up to rated engine speed: Built into all magicolor 2 Print Systems, this resolution has...
  • Page 27 RAM for each media size. * Additional memory required on a magicolor 2 CX ** Additional memory required on a magicolor 2 CX and magicolor 2 EX You may also need additional memory (SIMMs) for the following: To print complex graphics or complex PostScript documents...
  • Page 28 Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution 600 dpi—600x600 dpi resolution 1200 dpi—1200x600 dpi resolution 2400 dpi—2400x600 dpi resolution Default 600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the highest resolution available for the amount of RAM installed in the printer (see “Minimum System Memory Requirements”...
  • Page 29 If you have an optional lower input feeder, you may choose to have the printer automatically draw media from the other cassette (input- bin) when the current cassette empties. This is called cassette chain- ing, and it provides a total media input capacity of 500 sheets. There are four ways to enable/disable cassette chaining: Use your application.
  • Page 30 You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets. The following figure shows collated and uncollated stacking for two copies of a four-page file. The main advantage of collation is convenience and the time savings derived from not having to separate and sort individual copies of a document.
  • Page 31 Menu Operator Control/Collation Choices On, Off Default For a multiple copy document with collation On, there must be enough display list memory to hold the display list blocks for all pages in the collation range. (For more information on Display List blocks, see “Display List”...
  • Page 32 Of course, this always depends on the size of your print job versus the amount of available memory in your printer. The QMS magicolor 2 with 24 MB or more of memory can fully collate most print jobs.
  • Page 33 Note: Media jams may occur if the printed sheet(s) reinserted in the media cassette are not entirely flat. The QMS magicolor 2 prints on a wide variety of media sizes. How- ever, the way you identify the size to the printer varies: Standard “sensed”...
  • Page 34 Optional menu, and then identify the media size in your application. Note: If you preview your file in your application, the dimensions » of the Universal media size rather than your custom size will be shown in the preview window, and your document will be imaged in the lower-left corner of this media size.
  • Page 35 Communication settings and input buffer sizes (host-printer com- munication settings, including spooling memory sizes) Tickmarks in the lower-left corner for image alignment This multi-page document provides All the information from the standard status page The configuration menu settings A full list of fonts and downloaded emulations Menu Administration/Special Pages/Print Status Choices...
  • Page 36 Press this key... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Cancel or Select Cancel the oldest job in the CANCEL JOB queue. IS SELECTED Press this key... to... The message window reads... Cancel Access the Job Cancel menu.
  • Page 37 Use this procedure when the message window displays WAITING ON INPUT END JOB? Note: This procedure does not end print jobs that are still receiving » data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu.

  • Page 39: Qcolor Color Control

    “Introduction” on page 4-2 “QCOLOR Color Control” on page 4-2 “Other Methods of Color Control” on page 4-4 “Color Density” on page 4-9...
  • Page 40 Q dynamically COLOR configures the QMS magicolor 2 for the best output quality based on the contents of the document and the media on which it will be printed. Q matching capabilities include CIE-based color COLOR ®*...
  • Page 41 On the Job tab (Windows 95 driver) or Paper tab (Windows 3.1/Windows 95 driver), select a Quick Color Setup setting: Automatic Color Control (if you’re printing a combination of document types) Automatic Color Control is the best option for most jobs, because it's designed to provide the best color output for a large variety of documents.

  • Page 42: Color Matching

    Choose any other printing options you want. Choose the Help button in the printer driver for detailed descrip- tions of the options. Choose OK until you return to the application. From the File menu, choose Print. 10 In the Print dialog box, select any other options you want and then choose OK.
  • Page 43 range of colors they can produce. (This information is contained in device profiles .) Then, using this information, the CMS maps each device's color descriptions to the CIE model, which is an international, device-independent standard for color. For example, to make a printer’s color output look the same as the colors on your computer monitor, a CMS translates the monitor’s RGB colors into device-independent CIE color, and then translates from the CIE color into the printer's CMYK colors.
  • Page 44 The advantages of Level 2 color matching are that it is portable, it is application- and printer-resident (there’s nothing else to buy), and it is performed at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output is provided, and you are not warned if a color is out of printer’s gamut (color range).
  • Page 45 The colors are printed on Hammermill Laser Print white paper. The formulas listed in the Pantone charts are only for the magicolor 2 CX printer. Also, the PANTONE Colors generated by this printer are four-color process simulations and may not exactly match Pantone- identified solid color standards.
  • Page 46 Colorimetric—The Colorimetric CRD is designed for very basic color matching and one-to-one conversion from CIE color to CMYK color. With Colorimetric chosen as the printer default CRD, all colors are reproduced exactly unless a specified color is “out of gamut” (out of the printer's range).

  • Page 47: Color Density

    Use the following procedure to check and adjust the color density. Caution : For best results when checking the printer’s color density, print the calibration page described in step 3 on good quality paper, such as Hammermill LaserPrint Radiant White or Weyerhauser First Choice premium paper.
  • Page 48 Compare the calibration page to the four calibration cards that were provided with your printer. Each card features a single color— cyan, magenta, yellow, or black. Place the calibration page on a sheet of clean white paper in a well-lighted area. Align the cutout in the cyan color calibration card over the cyan column on the calibration page.
  • Page 49 Adjust the cyan color density according to the number you recorded in step 4. Press the Previous key to decrease the density setting or the Next key to increase the setting. Repeat steps 5 and 6 for the magenta, yellow, and black color densities.

  • Page 51: Handling The Printer

    “Introduction” on page 5-2 “Handling the Printer” on page 5-2 “Cleaning the Printer” on page 5-3 “Maintenance Schedule” on page 5-12 “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 5-14 “Replacing the OPC Belt Cartridge” on page 5-17 “Replacing the Ozone Filter”...
  • Page 52 This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer.
  • Page 53 Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl.
  • Page 54 Either clean the printer before use, or allow a few minutes after unplugging it to allow the fusing unit to cool down. Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning inside the printer. Read all caution and warning labels carefully, making sure to fol- low any instructions contained in them.
  • Page 55 Open the printer’s rear cover. Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers. You can manually rotate the rollers while cleaning them by turning the white gear on the left end of the roller shaft.
  • Page 56 Clean the transfer roller. Remove the transfer roller unit by lifting the lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out. » Note: Because you cannot see when the unit is released, it’s best to lift the unit and the lock lever at the same time.
  • Page 57 Using a dry cotton swab, clean the paper discharger wire. Reinstall the paper discharger in the transfer unit, and then push it down and to the left to lock it in place. Clean any paper dust and toner buildup found on the transfer unit itself.
  • Page 58 s Caution: The OPC belt is extremely sensitive to touch. Always handle the cartridge so you don’t touch the surface of the belt. Any body oil left on the surface of the belt will prevent toner from adhering to the belt which results in poor image quality.
  • Page 59 Remove the corona-wire cleaning brush from inside the front of the printer. Turn the OPC belt cartridge so that the handle is facing away from you. Use the brush to clean the corona wire inside end of the OPC belt cartridge. Caution: The corona wire is very delicate.
  • Page 60 It’s necessary to clean the laser lens only when you find vertical white or light-color streaking in all primary colors on your printouts. Note: A dry cotton cloth or dry cotton swab is required for this » procedure. Open the printer’s front cover. Remove the four toner cartridges.
  • Page 61 M WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
  • Page 62 The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermit- tent printing, ambient temperature, and humidity.
  • Page 63 This item needs After... By... replacing... OPC belt cartridge REPLACE BELT displays in User the message window See“Replacing the OPC (maximum life—50,000 Belt Cartridge” on page planes*, usually occurs with 5-17. continuous use; minimum life—20,000 planes*, usually occurs with intermittent use although other factors also affect cartridge life) Ozone filter...
  • Page 64 s Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil bottle and cleaning roller are not changed when needed and installed properly. This type of damage is not covered under warranty or service contract.
  • Page 65 Remove the old oil bottle. Caution: Hold a sheet of paper under the oil bottle while removing it, so oil doesn’t drip into the printer. Remove the old cleaning roller. Lower the new oil bottle into its slot. The tab on the side of the bot- tle must be on the right.
  • Page 66 Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left. Close the two lock levers. Close the printer’s top cover. 10 Turn on the printer. 11 Reset the consumables usage monitoring system.
  • Page 67 s Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Also, handle the cartridge carefully. The belt is also extremely sensitive to hand oils and scratches, both of which reduce print quality.
  • Page 68 Pull the cartridge straight up and out of the printer, and then discard it. Remove the protective sheet from the cartridge, and then pull out the two tension- release pins (one on each side of the cartridge). Caution: Don’t touch the green material on the cartridge.
  • Page 69 Rotate the two lock levers to secure the OPC belt car- tridge in the printer. 10 Close the printer’s front and top covers. 11 Turn on the printer. 12 In the Operator Control/Consumables/Item Replaced/OPC Cartridge menu choose Yes to reset the consumables moni- toring system.
  • Page 70 The ozone filter reduces exhausted ozone gas. Remove the ozone filter case on the left rear of the printer. Remove the ozone filter from the case. Install a new ozone filter in the case. Reinstall the ozone filter case.
  • Page 71 The waste toner pack collects the waste toner from the printing pro- cess so you can conveniently throw it away. Open the printer’s front cover. Remove the waste toner pack. Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws...
  • Page 72 In the Operator Control/Consumables/Item Replaced/Waste Toner Pack menu choose Yes to reset the consumables mon- itoring system. » Note: When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window, the engine automatically recovers. However, you must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.
  • Page 73 “Introduction” on page 6-2 “Setting up the Printer Web Page” on page 6-3 “Printer Home Page” on page 6-8 “Web Page Help System” on page 6-29...
  • Page 74 QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 2 Print System. This feature allows you to monitor printer consumables as well as access information that is normally available only by print- ing a status page.

  • Page 75: Setting Up The Printer Web Page

    IP address. It is more convenient for you to use a name than the address. The default name for the printer is usu- ally the model number of the printer, for example, QMS magicolor 2 Print System. Change the default name to one that is more easily remembered and typed.
  • Page 76 Since your printer will reside on your intranet and will not be accessi- ble beyond the firewall of your network, you must set up the proper “preferences” in your browser software. Your printer name or IP address must be added to the “no proxy” list in the preferences dialog box of the browser.

  • Page 77: Assigning A Printer Name

    In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS magicolor 2. magicolor 2 » Note: The printer name is entered in the network protocol menu that you are using.
  • Page 78 Start your web browser. Access the View menu and choose Options. Select the Connection tab on the dialog box. Click the Settings button to display the Proxy Settings dialog box.
  • Page 79 The default name is the model number of the printer. See the QMS CrownNet System Adminstrator’s Manual for information on changing the printer name. QMS magicolor 2 Click OK. Now you should be able to enter the printer name in the URL address box to access the printer home page.

  • Page 80: Printer Home Page

    The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. The printer home page provides the following information. Product Name Identifies the particular printer that you are brows- ing.
  • Page 81 Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/ Communications/Network x /CrownNet/NetWare/ Printer Name menu or the Administration/ Communications/Network x /CrownNet/ LanManager/Printer Name menu Current Echoes the status message in the printer control Status...

  • Page 82: Home

    Hotlinks Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter. Configuration Menu: No equivalent The Home hotlink simply returns you to the printer home page when it is selected.

  • Page 83: Operator Control

    The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to config- ure settings in your printer. After you make your choices, choose the Submit button to make them take effect.
  • Page 84 Color Allows you to print color separations. Separation Configuration Menu: Operator Control/Color Separation Color Model Allows you to select between full-color or monochrome mode. Configuration Menu: Operator Control/Color Model Collation Allows you to turn collation Off or On. Configuration Menu: Operator Control/Collation Orientation Allows you to select Portrait or Landscape orientation.

  • Page 85: General Settings

    Upper Specifies the media size in the upper (standard) Custom Tray cassette if it’s something other than A4, Legal, or Letter (the typical sizes the cassettes expect) Configuration Menu: Operator Control/Custom Bin/Upper Optional Specifies the media size in the optional lower input Custom Tray feeder if it’s something other than A4, Legal, or Letter (the typical sizes the cassettes expect)
  • Page 86 This page provides hotlinks to several groups of printer configuration settings. Each is described in more detail in the following pages: “Printer Setting” on page 6-14 “Communication Settings & Input Buffer Sizes” on page 6-16 “Paper Sources” on page 6-16 “Options”...
  • Page 87 Do Sys/Start Identifies whether the printer controller checks the hard disk for a PostScript file named SYS\START and then executes the file. This file does not print. Configuration Menu: Administration/Startup Options/Do Sys Start Is Password Identifies whether the Administration menu password is set.
  • Page 88 This hotlink displays a screen that shows the communications set- tings of the printer. Serial IF Identifies the settings for the serial interface. Configuration Menu: Administration/ Communications/Serial Parallel IF Identifies the settings for the parallel interface. Configuration Menu: Administration/ Communications/Parallel IF 1 Identifies the settings for the optional Network1 interface.
  • Page 89 Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations. Configuration Menu: No equivalent Memory configuration affects the number of jobs that can be accepted by the printer, the number of options available simulta- neously, the number of downloadable fonts and emulations that can be stored, and overall printer performance.
  • Page 90 PostScript Shows the size (in KB) of the Heap, also known as Heap K Mem for PSHeap, PostScript VM, and Virtual Memory. This client holds downloaded fonts, Post- Script operators, and forms. Configuration Menu: Administration/Memory/ Manual Config/K Menu for PSHeap Framebuffer Shows the size (in KB) of the Frame Buffer.
  • Page 91 System Use Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased. The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients.
  • Page 92 Emulation Shows the maximum number of seconds emula- tions other than PostScript wait for incoming data. Configuration Menu: Administration/ Communications/Timeouts/Emulation Timeout Shows the maximum number of seconds the printer uses to match an emulation before printing the job in the default emulation. Configuration Menu: Administration/ Communications/Timeouts/ESP Timeout...

  • Page 93: Printer Jobs

    The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
  • Page 94 Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job.

  • Page 95: Consumable Status

    The Consumable Status hotlink on the home page jumps to the Con- sumable Status page. This page contains information about the level of usage of all of the printers’ consumables. » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used.
  • Page 96 Consumable Identifies the consumable (for example, Black Name Toner or 20K PM Service). Configuration Menus: Operator Control/ Consumables and Administration/Consumables Consumable Shows the maximum capacity of the consumable Max Number (for example, 10000 planes or 120000 sheets). Configuration Menus: Operator Control/ Consumables and Administration/Consumables Consumable Shows the remaining amount of the consumable...

  • Page 97: Accounting

    The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled. Configuration Menu: Operator Control/ Accounting/Mode Disk Space Shows how much disk space is allocated to job accounting files.

  • Page 98: System Support Page

    File Segment Shows whether accounting information is stored in the printer in a single file or in multiple files. Configuration Menu: Operator Control/ Accounting/File Segment The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site.
  • Page 99 Page refresh The rate at which information in the form is reset to rate the current printer settings. If you need A text box for entering the name of a local expert assistance, Configuration Menu: No equivalent contact Contact A text box for entering a local or QMS contact Number number Configuration Menu: No equivalent...
  • Page 100 The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS print- ers, contact information, a FAQ database, printer manuals, and online performance support.
  • Page 101 Your printer web page is supported with help and support tools located at the QMS web site. If you typed in the QMS online perfor- mance support address on the System Support page (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site.

  • Page 103: Automatic Jam Recovery

    “Introduction” on page 7-2 “Automatic Jam Recovery” on page 7-2 “Preventing Media Jams” on page 7-2 “Understanding the Media Path” on page 7-3 “Understanding Media Jam Status Messages” on page 7-4 “Removing Media Jams” on page 7-5...
  • Page 104 The QMS magicolor 2 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
  • Page 105 Make sure you’ve loaded the media printing-side up. Many manu- facturers place an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the cassette, rotate the stack a half- turn, turn the stack over, and then place it back in the cassette.

  • Page 106: Misfeed Jams

    When a jam occurs, the message window on the control panel dis- plays one of four messages: MISFEED JAM, INNER JAM, OUTER JAM, or DRUM JAM. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media.
  • Page 107 To avoid damage to rollers, always remove jammed media gently. Always try to remove jammed media without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams. If, after clearing the media jam, the jam message in the control panel window persists, open and close the printer’s top cover.
  • Page 108 M WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.
  • Page 109 If the jammed media came out easily, skip to step step 7. If it didn’t come out easily, open the top cover, and then open the fuser roller pressure release levers (one at each end of the fuser). Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s rear...

  • Page 111: Status And Service Messages

    “Introduction” on page 8-3 “Status and Service Messages” on page 8-3 “HP-GL Error Codes and PCL Error Codes” on page 8-13 “Testing PC-Printer Communication” on page 8-14 “Testing Macintosh-Printer Communication” on page 8-18 “Printer Problem Checklist” on page 8-19 “OPC Belt Cartridge Problems” on page 8-21 “Control Panel Problems”...
  • Page 112 “CrownNet Problems” on page 8-24 “Output Problems” on page 8-25 “Kanji Option Kit Problems” on page 8-27 “Print Quality Problems” on page 8-29 “Color Density Problems” on page 8-30 “Image Defects” on page 8-32 “Placing a Service Call” on page 8-38...

  • Page 113: Status Messages

    This chapter provides information to aid you in resolving printer prob- lems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
  • Page 114 This status message... means... Do this... ACC FILES GOT REMOVED The accounting option is No action needed. disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files.
  • Page 115 This status message... means... Do this... The specified cassette is Adjust the cassette. ADJUST INPUTBIN BIN not inserted correctly. Media has jammed while Clear the jam from INPUTBIN BIN JAM being pulled from the the specified specified cassette. cassette. The rear cover over the Close the rear BACK PANEL OPEN transfer unit is not closed.
  • Page 116 This status message... means... Do this... The Copy key was If you want to copy, COPIER OPTION NOT pressed while the printer install a Crown- INSTALLED was on-line, but the Copy scanner. CrownCopy option is not Otherwise, no installed. action is needed. The accounting file has No action needed.
  • Page 117 This status message... means... Do this... The oil bottle for the fuser If you have a new FUSER OIL LOW unit is running low. fuser oil bottle on hand, you may want to install it now. If you don’t, order one now. A limited number of copies (about 100) will still print.
  • Page 118 This status message... means... Do this... A status page is printing Wait until after the PRINTING STATUS status page prints, and the message clears. The Operator Control/ Refill the cassette PUT SIZE PAPER IN Chain Inputbins is set to with the specified INPUTBIN BIN Off and the displayed size media.
  • Page 119 This status message... means... Do this... SCANNER NOT CONNECTED The Copy key has been Turn off the printer pressed, but the scanner and scanner, turn cannot be accessed. on the scanner, wait 5 seconds, and then turn on the printer. If this doesn’t work, make sure the printer and scanner are cor-...
  • Page 120 This status message... means... Do this... An active job is in Wait until the print WAITING FOR IDLE process. Access to the job is finished and menu is not allowed until the printer goes the job is finished. idle. The compiler is waiting on Wait until the job is WAITING ON INPUT incoming data for the first...
  • Page 121 This service message... Means... An error has been detected CALL FOR SERVICE C3 NVRAM ERROR with the item indicated in the CALL FOR SERVICE C4 ENG CTRLR HW service message. Correction of these errors is performed CALL FOR SERVICE C7 TIMING CLOCK by qualified QMS service personnel only.
  • Page 122 This service message... Means... See the information on the CALL FOR SERVICE F4 FUSER FAN previous page. CALL FOR SERVICE F5 CHRG HV UNIT CALL FOR SERVICE H0 FUSER THERM CALL FOR SERVICE H2 FUSER TEMP 2 CALL FOR SERVICE H3 FUSER TEMP 3 CALL FOR SERVICE H4 FUSER TEMP 4 CALL FOR SERVICE L1 BEAM DETECTR CALL FOR SERVICE L2 SCANNER MOTR...
  • Page 123 The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description Error Description Code Code Not enough memory for Not enough memory for job. job. Too many State lost.
  • Page 124 To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. To create the test file, type the following commands at the DOS prompt: copy con printest.ps showpage...
  • Page 125 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it.
  • Page 126 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. Look for a command line like this in your AUTOEXEC.BAT file: MODE COM1:9600,N,8,1,P...
  • Page 127 Press this to... The message window key... reads... Online/ Turn off the Ready indicator and IDLE Offline enable printer configuration. Menu Access the configuration menu. CONFIGURATION OPERATOR CONTROL Next Advance to the Administration CONFIGURATION menu. ADMINISTRATION Select Access the Administration menu. ADMINISTRATION COMMUNICATIONS Select Access the Communications...
  • Page 128 Press this to... The message window key... reads... Online/ Access the Save Changes option. SAVE CHANGES? Offline Next Advance to the Yes option. SAVE CHANGES? Select Save changes. IDLE Online/ Put the printer back on line (the IDLE Offline Ready indicator lights). Turn the printer off and on again to produce a start-up page.
  • Page 129 Set up page information. From the File menu choose Page Setup. Select paper size, orientation, and other necessary options. Choose OK. Print a directory or a window. From the File menu choose Print Directory or Print Window. A dialog box appears. Select the printing options you want, and then choose OK.
  • Page 130 Can you print a status page? YES - Go to question 3. NO - Check the following: Is the printer off line before you try to enter the Adminis- tration/Special Pages/Print Status menu? It should be. Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
  • Page 131 Is the printer printing codes or not printing at all when in ESP mode? Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 4, “Printer Configuration,” in the Reference manual for instructions. If a PostScript file prints PostScript statements while the printer is in ESP mode, increase the ESP timeout.
  • Page 132 If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory.
  • Page 133 Check that the paper cassettes are loaded with paper, in place and secure. Check for a media jam. Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your QMS vendor for help. See “Placing a Service Call” on page 8-38 for infor- mation on how to contact your QMS vendor.
  • Page 134 Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler. Default Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors.
  • Page 135 The amount of RAM installed in your printer governs which reso- lutions can be used with each media size. If you have a QMS magicolor 2 Print System with — 24 MB RAM, you can print at 600x600 dpi resolution on all media sizes.
  • Page 136 If a blank start-up page ejects or blank pages come out during a print- ing job, try the following: Check the toner cartridges. The image does not print if the cartridges are empty. If the toner cartridges are not empty and blank pages are ejecting, take each cartridge out, rock it from side to side, and reinstall it in the printer.
  • Page 137 Use the information in this section to locate and solve problems that may arise when installing and using the Kanji SIMM kit. Are you attempting to download Kanji TrueType fonts using the PS Executive Series Utilities? This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts.
  • Page 138 Does the start-up page indicate that the Kanji internal IDE hard disk is on line? When this disk is on line, Japanese fonts print in the lower half of the start-up page. If not, check that the disk is installed correctly and that the disk is not damaged.
  • Page 139 Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions. First, refer to the appendix B, “Technical Specifications,” in the Refer- ence manual for recommended media types.
  • Page 140 Color density problems are related to the appearance of the pages you print. To check the printer’s color density, print a calibration page (Administration/Special Pages/Calibration Page) and compare it to the calibration cards that were provided with your printer.Complete instructions are included in the “Color Density” section of chapter 4, “Color Printing.”...
  • Page 141 Locate the tag matrix that is affixed inside on the left side frame. If your printer has the 1-3 engine ROM (and the color density feature), the letter “A” and the number “3” are blocked in. If these characters aren’t blocked in, then your printer doesn’t have the 1-3 engine ROM.
  • Page 142 The following list includes several image defects with possible solu- tions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section in this chapter, “Placing a Service Call.” Print quality problems are those related to the appearance of the pages you print.
  • Page 143 1 A toner cartridge may be defective. Remove it and install a new toner cartridge. 2 Your printer may need a service check. Contact your QMS vendor. 1 Install a new toner cartridge.
  • Page 144 Toner smudges only on the front of the page: 1 Check to make sure the toner cartridges are not pushed in too far. Don’t push a toner cartridge in until you hear a click. If you hear a click, you’ve locked the cartridge into place against the OPC belt cartridge, and your prints may be smudged.
  • Page 145 1 The toner cartridge may be defective. Install a new toner cartridge, if needed. 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge. 2 If step 1 does not solve the problem, install a new toner cartridge.
  • Page 146 1 The paper being used may have absorbed mois- ture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray or cassette with dry paper, and retest for irregu- lar print.
  • Page 147 1 One or more toner cartridges may be defective. Install new toner cartridges.
  • Page 148 If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to immediately handle any prob- lem you may encounter. If you have technical questions your vendor is unable to answer, con- tact the QMS Customer Response Center (see appendix A, “QMS Customer Support.”...

  • Page 149: Remove Cables And Cassette(S)

    “Introduction” on page 9-2 “Remove Cables and Cassette(s)” on page 9-3 “Remove the Toner Cartridges” on page 9-3 “Remove the OPC Belt Cartridge” on page 9-3 “Prepare the Fuser Unit” on page 9-5 “Change the Waste Toner Pack” on page 9-9 “Remove the Lower Input Feeder”...
  • Page 150 If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. s Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
  • Page 151 Note: If you’re returning the printer for service, you don’t need to » return the power cable, interface cables, or media cassette(s). Turn off the printer. Remove the power cable and all interface cables. Remove the media cassette(s) from the printer. Open the printer’s front and top covers.
  • Page 152 With the printer’s front and top covers open, rotate up the lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way.
  • Page 153 Repack the OPC belt cartridge in its original shipping bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth. Store the cartridge where it will not get scratched or damaged. Rotate down the lock levers at each end of the OPC belt car- tridge slot.
  • Page 154 Remove the oil bottle. Caution: Hold a sheet of paper under the oil bottle as you remove it, so no oil drips into the printer. Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. Use an eye-dropper to remove any excess oil from the fuser.
  • Page 155 Stuff several clean, wadded paper towels into the space nor- mally occupied by the oil bottle to absorb any residual oil during shipment. » Note: Don’t force the paper towels in, but make sure there are enough to fill the space. Close the lock levers to secure the cleaning roller.
  • Page 156 Insert the fuser roller shipping restraints between the fuser rollers (one at each end of the fuser). Caution: Be sure to insert the shipping restraints at the ends of the rollers, not in the middle. Inserting them in the middle will damage the rollers.
  • Page 157 Close the pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. With the printer’s front cover open, remove the waste toner pack from the printer.
  • Page 158 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area. Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during shipment.
  • Page 159 Note: If you don’t have a lower input feeder installed, skip to the next » section. Remove the plastic side covers from the sides of the input feeder. Locate the cable at the left rear of the optional feeder that connects it to the printer, and then unplug it.
  • Page 160 Unscrew the thumbscrews that attach the two brack- ets (one on each side of the printer) to the lower input feeder. Remove the two metal brackets from underneath the sides of the printer. Angle the bracket out, and then, slide it out of the hole underneath the printer.
  • Page 161 Repack the input feeder in its original shipping carton for storage or shipment. Note: If you’re returning the printer for service, you don’t need to » return the input feeder. Ensure that the fuser and fuser cleaner roller are in the printer.

  • Page 163: Sources Of Support

    “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-5...
  • Page 164 Several sources of help and information are available, depending on the type of help you need: Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.
  • Page 165 Through CompuServe, you ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type go qmsprint to go directly to the forum where QMS is located. The QMS library sec- tion contains application notes, printer drivers, utilities, technical infor- mation, and announcement files.
  • Page 166 You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time. » Note: If you call for assistance, have the following information ready so our technicians can help you more quickly: þ...
  • Page 167 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716...
  • Page 168 General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273...
  • Page 169 Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957...

  • Page 171: Menu Chart Conventions

    “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Administration Menu” on page B-3 “Installation Menu” on page B-9 “Operator Control Menu” on page B-10...

  • Page 172: Administration Menu

    Use this chapter as a quick reference for understanding and navigat- ing the printer’s configuration menu. The following menu charts are provided: Administration menu on page B-3 Installation menu on page B-9 Operator Control menu on page B-9 Note: The Copier Menu is displayed in chapter 7, “CrownCopy,” of the »...

  • Page 173: Operator Control

    Idle Installation* Administration Operator Control Network 1* Timeouts Communications Serial Network 2 (see page B-4) Parallel ESP Default CCITT* (w/ImageServer) PostScript CGM* Emulations PCL 5c LN03+* HP-GL QUIC* LinePrinter Print Status Header Inputbin Registration Pg Trailer Inputbin Special Pages Header Page Status Page Type Trailer Page Calibration Page...
  • Page 174 Idle Administration Communications Network1* Network2 Emulation Mode PS Protocol CrownNet Min K Spool Def Job Prio Common EtherTalk LAN Manager NetWare TCP/IP Factory Spooling Config Soft Ring Source Reset Reset Page Address Speed Routing Auto 4 Mbps Address Single On Input Idle 16 Mbps On Idle *Optional...
  • Page 175 Idle Administration Communications Network2 Network1* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Connection Protocol Network Ident Zone Name Conventional Zone Part 1 LaserWriter Disabled Spooling Zone Part 2 QMS RC Res Enabled Both Default HP Zoner Res *Optional...
  • Page 176 Idle Administration Communications Network2 Network1* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Default Protocol Printer Name Disabled Enabled *Optional...
  • Page 177 Idle Administration Communications Network2 Network1* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Printer Name Frame Type R/N Printer #1- 8 Protocol Config PServer Printer Name 1 File Srv Name 1 802.3 IPX Addr Disabled Printer Slot # Printer Name 2 PServer Name 1 Ether 2 IPX Addr Enabled...
  • Page 178 Idle Administration Communications Network2 Network1* CrownNet Common EtherTalk LAN Manager NetWare TCP/IP Disabled Accnting/Rev Disabled SNMP Protocol Enabled Enabled Chan NMS 1-5 Internet Address Accnting Timeout Internet Community Access Address Subnet Mask Port Assignment Default Read Router Write Disabled Trap Enabled Banner Write-Trap...
  • Page 179 Idle Installation* Operator Control Administration Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On *Optional...
  • Page 180 Idle Administration Installation* Operator Control Copies 001-999 Collation Off, On Orientation Portrait, Landscape Inputbin Upper, Optional* Chain Inputbins Off, On, On Any Off, On Color Separation Color Model Full Color, Monochrome Media For Upper Bin, For Optional Bin* Custom Bin Upper, Optional* Consumables Item Replaced, Print Statistics...
  • Page 181 Acc already disabled message 8-3 Back panel open message 8-5 Acc already enabled message 8-3 Belt cartridge Acc disabled message 8-3 See OPC belt cartridge Acc enabled message 8-3 Belt cartridge misinstalled message Acc file x% full message 8-4 Acc files got removed message 8-4 Bin jam message 8-5 Acc files not empty message 8-4 Blank pages 8-26...
  • Page 182 Cancel key 3-11 Color rendering dictionary 4-7 Cancelling job Business 4-8 Status message 8-5 Colorimetric 4-8 Cannot shrink message 8-4 Photographic 4-8 Cartridge Colorimetric 4-8 See OPC belt cartridge or Toner Common Menu B-4 cartridge Communication Cassette Settings, hotlink 6-16 Chaining 3-5 Testing, Macintosh 8-18 Loading, paper 2-2...

  • Page 183: Qms, Inc. Page

    Data indicator Removing 9-5 Stays lit 8-22 Will not light 8-20 Documentation Gamut 4-8 Overview of this manual 1-2 General settings Hotlink 6-13 mode command 8-16 Drum jam message 7-4 Halftone Enhanced 4-7 EfiColor 4-5 Halftones 4-7 End job message 8-6 Hard disk status End job? message 8-10 Hotlink 6-19...
  • Page 184 Initializing Lower input feeder Status message 8-7 Removing 9-11 Initializing message 8-7 Inner jam message 7-4, 8-7 Input bin Macintosh See Inputbin Testing communication 8-18 Input buffer sizes Maintenance Hotlink 6-16 Cleaning roller 5-14 Input idle printing message 8-7 Fuser oil bottle 5-14 Inputbin Laser lens 5-10 Chaining 3-5...
  • Page 185 Print quality problems 8-29 Blurred background 8-35 Oil bottle Distortions 8-32 See Fuser oil bottle Irregular print 8-36 OPC belt cartridge Printout too dark 8-33 Problems 8-21 Printout too light 8-34 Removing 9-3 Solid color image 8-33 Replacing 5-17 Specific 8-32 Operator control Toner smudges 8-34 Hotlink 6-11...
  • Page 186 Service Calling for service 8-38 QCOLOR Messages 8-3 Color control 4-2 Printer 9-2 Q-FAX A-2 RMA number 9-2 United States A-4 Customer Response Center (CRC) Setup Browser software 6-4 QMS Inc. page, hotlink 6-28 Printer web page 6-3 World-wide offices A-5 Shipping, printer 1-3, 9-2 Quality problems 8-29 Replacement packaging 9-2...

  • Page 187: Printer Problem Checklist

    End job? 8-10 World-wide A-5 Extended accounting file size 8-6 System Support hotlink 6-26 Fuser misinstalled 8-6 Fuser oil empty 8-6 Fuser oil low 8-7 TCP/IP Idle 8-7 Menu B-8 Idle input printing 8-7 Technical support, QMS A-4 Initializing 8-7 Test print Inner jam 7-4, 8-7 Status message 8-9...
  • Page 188 Uneven print density 8-35 Waiting for idle message 8-10 Waiting for idle status message 8-10 Waiting on input end job? message 8-10 Warming up message 8-10 Waste toner pack Removing 9-9 Replacing 5-21, 9-9 Web page help system 6-29 Web page, printer 6-2 Weight 9-12 White lines 8-35 Windows driver...

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