Internet Access - ZyXEL Communications NWA3000-N User Manual

Chapter 21 Troubleshooting
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
configurator.

21.4 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Make sure you entered your ISP account information correctly. These fields are case-sensitive, so
2
make sure [Caps Lock] is not on.
If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless
3
client are the same as the settings on the AP.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4
If the problem continues, contact your ISP.
5
I cannot access the Internet anymore. I had access to the Internet (with the device), but my
Internet connection is not available anymore.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Reboot the device.
2
If the problem continues, contact your ISP.
3
The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. Look at the LEDs, and check
1
If the device is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
244
Ignore the suggestions about your browser.
Section 21.2 on page
Section 1.7 on page 25.
I cannot see or access the Login screen in the web
241.
Section 1.7 on page
NWA3000-N Series User's Guide
25.