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Basic Troubleshooting
A good general rule is to visually inspect your spa and equipment area frequently. If anything looks broken,
worn, or incorrect, contact your electrician or spa retailer. A simple repair may prevent an injury or more serious
problems requiring expensive repairs. If your spa is not operating, check the following:
1. Nothing on the hot tub operates
Check power source G.F.C.I. breaker. (or equivalent)
Check to assure spa has dedicated circuit.
Check the "test" and "reset" buttons on G.F.C.I. (or equivalent)
Check internal
fuses.
Review control panel for any error code. Refer to that section of this manual.
2. Pump does not work
Check all items above.
Check filter; clean or replace cartridge.
Check for blockages (restrictions) at suctions, skimmer and pump.
Push "pump" button(s) to check if high speed is functioning, on a dual-speed pump.
3. Inadequate jet action
Make sure jets are turned on.
Make sure air controls are open.
Check for restrictions (blockages) in jets and/or main skimmer and pump.
Check water level.
Push "pump" button(s) to check if high speed is functioning on a dual-speed pump.
Check to be sure the diverter valve is in center position.
Check for dirty filters and change if necessary.
4. No heat
Check all steps under part "1".
Check temperature settings.
Check for clogged filter element and other restrictions.
Check water level.
Check if pump is running.
5. Water is too hot
During periods of warm weather, it is possible a prolonged filter cycle may cause the spa
temperatures to creep above the set point, due in part to eh efficient insulation of the unit. Should
this occur, it is recommended to set your filter cycle or cycles to operate between the hours of 8PM-
10AM to avoid pump operation during the warmer times of day. This actions will help limit the
temperature gain.
Should the water temperature be above the desired set point, there are actions that can be taken to
reduce the temperature:
Remove the spa cover during the cooler evening out side temperatures.
If the unit is equipped with Air'assage, turn the bubbler on with the cover open.
Drain an amount of spa water and replace with cold water.
Should the spa water reach 110°F, all of the spa pumps will automatically turn off until the water
temperature returns below 108°F and "The water is too hot" will be displayed on the spa side panel.
Once the spa water temperature returns to below the 108°F, the spa pumps will auto reset.
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