Acd - Htek UC924E User Manual

5.
To use the Hot desking feature on the user interface:
1. Press the Hot desking key when the IP Phone is idle.
2. Enter the Extension number and password
3. Click Save softkey
You can see the account information which has changed.
Note：
This feature is not available on all servers. For more information, contact your
system administrator.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD
system handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute
calls from large volumes of incoming calls to the registered IP phone users. To use this
feature, you should configure an ACD key in advance.
To configure the ACD via phone interface
Press Menu →Features →Function Keys→Line or Line Keys as Function Keys →
1.
Line Key1(for example)
Click the
Function Key Features Settings
button to save the configuration.
163