Htek UC924E User Manual
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Htek UC924E User Manual

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Notices Information
Htek IP Phones UC924E
User Manual
Version 2.0.4.4.29
Mar. 2018
1

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Summary of Contents for Htek UC924E

  • Page 1 Notices Information Htek IP Phones UC924E User Manual Version 2.0.4.4.29 Mar. 2018...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual.

  • Page 3: Fcc Statement

    Notices Information damage the surface or internal electronics of the phone. FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Summary Of Changes

    This section describes the changes to this user manual for each release and user manual version. Change for Release x.0.4.4.27,Manual version x.0.4.4.27 Major updates have occurred to the following sections:  UC924E supports 12 accounts Change for Release x.0.4.4.12,Manual version x.0.4.4.12 Major updates have occurred to the following sections:  BT Feature...

  • Page 5: Table Of Contents

    Table of Content Table of Content Notices Information ------------------------------------------------------------------------------------2 Copyright -------------------------------------------------------------------------------------------2 Safety Instructions --------------------------------------------------------------------------------2 WEEE Warning------------------------------------------------------------------------------------2 Cleaning --------------------------------------------------------------------------------------------2 FCC Statement ------------------------------------------------------------------------------------3 Summary of changes ----------------------------------------------------------------------------------4 Change for Release x.0.4.4.27,Manual version x.0.4.4.27 --------------------------------4 Change for Release x.0.4.4.12,Manual version x.0.4.4.12 --------------------------------4 Table of Content ----------------------------------------------------------------------------------------5 Getting Started ------------------------------------------------------------------------------------------9 Packing List ----------------------------------------------------------------------------------------9 Phone Installation ------------------------------------------------------------------------------- 11...
  • Page 6 Table of Content LED Status Setting ------------------------------------------------------------------------ 52 Key as Send-------------------------------------------------------------------------------- 53 Network Setting --------------------------------------------------------------------------------- 54 IPv4 ------------------------------------------------------------------------------------------ 54 IPv6 ------------------------------------------------------------------------------------------ 57 IPv4&IPv6 ---------------------------------------------------------------------------------- 60 PC Port-------------------------------------------------------------------------------------- 61 Contact Setting ---------------------------------------------------------------------------------- 64 Local Directory ----------------------------------------------------------------------------- 64 Remote Phonebook----------------------------------------------------------------------- 70 LDAP Phonebook ------------------------------------------------------------------------- 70 Search Contact ---------------------------------------------------------------------------- 73 Call History Setting ----------------------------------------------------------------------------- 74 Call History --------------------------------------------------------------------------------- 74...
  • Page 7 Table of Content Receive a Call ----------------------------------------------------------------------------------- 96 Incoming Call Show Mode -------------------------------------------------------------------- 97 Auto Answer ------------------------------------------------------------------------------------- 97 Call Hold------------------------------------------------------------------------------------------ 98 Call Transfer ------------------------------------------------------------------------------------- 99 Call Conference --------------------------------------------------------------------------------102 Call Forward ------------------------------------------------------------------------------------103 Call Return --------------------------------------------------------------------------------------108 Call Back ----------------------------------------------------------------------------------------108 Call Waiting Tone ------------------------------------------------------------------------------ 110 Hide Caller ID----------------------------------------------------------------------------------- 111 Reject Anonymous----------------------------------------------------------------------------- 112 Call Mute ---------------------------------------------------------------------------------------- 113...
  • Page 8 Table of Content Send SMS ---------------------------------------------------------------------------------140 Set SMS Line Key------------------------------------------------------------------------141 Record -------------------------------------------------------------------------------------------142 URL Record-------------------------------------------------------------------------------------143 Paging -------------------------------------------------------------------------------------------144 Shared Line -------------------------------------------------------------------------------------144 Public Hold --------------------------------------------------------------------------------------146 Private Hold -------------------------------------------------------------------------------------147 Hot Desking -------------------------------------------------------------------------------------148 ACD ----------------------------------------------------------------------------------------------149 Zero Touch --------------------------------------------------------------------------------------150 Multicast Paging -------------------------------------------------------------------------------151 Sending RTP Stream --------------------------------------------------------------------151 Receiving RTP Stream ------------------------------------------------------------------152 BT Feature--------------------------------------------------------------------------------------------153 Upgrade -----------------------------------------------------------------------------------------------162...

  • Page 9: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand...
  • Page 10 Getting Started 3. Handset 4. Headset cord 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 11: Phone Installation

    Getting Started Phone Installation 1. Attach the Foot stand...

  • Page 12: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 13: Initialization

    Getting Started Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization.

  • Page 14: Status

    Getting Started Then IP Phone will show Reboot information: By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 15 Getting Started 2. Press Menu →Status →Network 3. Press Menu →Status →Network→IPV4 4. Press Menu →Status →Network→IPV6...
  • Page 16 Getting Started 5. Press Menu →Status →Account(UC924E support twelve accounts) To view the phone status via Web interface: Login webpage ( For How to login, please refer to Login) View the information of Version, Account and Network.

  • Page 17: Registration

    Getting Started Registration To register via phone interface: Press Menu SettingsAdvanced Setting (default password: admin)Accounts Select the desired account Select Enable for Account active Select the desired profile of the account. Fill the SIP User ID, Authenticate ID Fill the Password and Name (shown on LCD).
  • Page 18 Getting Started Press Save to save the configuration. Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “?”...
  • Page 19 Getting Started 2. Fill the Primary SIP Server and other profile information. 3. Select the SIP Transport. 4. Click to save the configuration. 5. Click Account→ Basic.
  • Page 20 Getting Started 6. Select Yes for Account Active. 7. Select the desired Profile. 8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. 9. Click to save the configuration. To register via DHCP SIP Server: Login web page and Click Profile→ Basic...
  • Page 21 Getting Started Fill the Primary SIP Server and other profile information. Select Yes for the DHCP SIP Server and select the SIP Transport. Click to save the configuration. Click Account→ Basic.
  • Page 22 Getting Started Select Yes for Account Active. Select the desired Profile. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. Click to save the configuration. Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2.

  • Page 23: Idle Screen

    The Line keys are can be used as other function keys(e.g.: 5. DSS key BLF) UC924E support 28 keys, you can configure different type. you 6. Multipage key can view and use these keys by pressing the multipage key. This shows the backgrounds picture. You can also change it.

  • Page 24: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 25 Getting Familiar with Your Phone 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (Red light). Mute key 2. To un-mute the call. Conference To place a conference call To be configured as different function as: 1.
  • Page 26 Getting Familiar with Your Phone 35. Network Group 36. Multicast Paging 37. Group Call Park 38. CallPark Retrieve 39. Pull Call 40. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold...

  • Page 27: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network down Line(Registered succeed) Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 28 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Pick up Call Park...
  • Page 29 Getting Familiar with Your Phone Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call Return Record Stop Recording Group Listening...

  • Page 30: Led Instruction

    Getting Familiar with Your Phone Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED...

  • Page 31: Shared Line Led

    Getting Familiar with Your Phone Steady Green Idle status for the monitored line The monitored line is calling or during a Steady Red call Blinked red The monitored line is ringing. All other unknown status Shared Line LED: LED Status Description Idle status a member of the SCA group in off-hook...

  • Page 32: Other Key Led

    Getting Familiar with Your Phone Other Key Led Description When use in headset mode, the led is Headset Key steady green or the LED is off. Blinked green when there is a new Message Key message or the LED is off. Red when the mute the call, or the LED Mute Key is off.

  • Page 33: Line Key Function Overview

    Getting Familiar with Your Phone Local Contacts BlackList Local History History Network CallLog Voice Mail View and Set. Message Text Message View and Set. Language Time & Date Time & Date Format DHCP Time Basic Setting Ring Tone Headset Font Size Accounts Network Advanced Setting...
  • Page 34 Getting Familiar with Your Phone Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold Redial Call Return...
  • Page 35 Getting Familiar with Your Phone Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line Broadsoft Group...

  • Page 36: Basic Setting Configuration

    Basic Setting Configuration Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin).

  • Page 37: Administrator Password

    Basic Setting Configuration Note: The PC and phone should be in the same segment. When registering the accounts in web and the server port is not “5060”, the“SIP Server” should be set as “SIP Server ’s IP address: server port.”, for example, “192.168.0.122: 5090”.

  • Page 38: Display Mode

    Basic Setting Configuration 2. Enter the current PWD (password), new password and confirm the new password. 3. Press Save soft key or to save the new password. To change to password via Web Interface 1. Management → Password 2. Fill the value 3.

  • Page 39: Language

    Basic Setting Configuration Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items will be shown as icon, and others all text description. To Configure Display mode via Phone interface : 1.
  • Page 40 Basic Setting Configuration Press or Save soft key to save the configuration. To change the language via Web Interface Setting → Preference →Web Language & LCD Language...

  • Page 41: Wallpaper

    Basic Setting Configuration Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Wallpaper To change wallpaper, go by the following steps: To change the wallpaper via Phone interface : 1.

  • Page 42: Screen Saver

    Basic Setting Configuration 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via Web interface : 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phones support uploading wallpaper.
  • Page 43 Basic Setting Configuration 3. Enter the Screensaver Type to choose one of the type: Time & Logo, Photo Switch and Static Photo 4. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1.
  • Page 44 Basic Setting Configuration To upload screen saver via Web interface: Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2.

  • Page 45: Backlight

    Basic Setting Configuration System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phones support upload screensaver. To custom text logo via Web interface : Click SettingPreference. Choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click to save the configuration.

  • Page 46: Time And Date

    Basic Setting Configuration 3. Click to save the configuration. Note: Backlight Time refers to the time into the backlight Time and Date Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting. To configure the time and Date by SNTP setting via Phone interface 1.
  • Page 47 Basic Setting Configuration To configure the Time & Date Format via Phone interface 1. Press Menu → Settings → Basic Setting → Time & Date Format 2. Press to change between 12 Hour or 24 Hour time display. 3. Press to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
  • Page 48 Basic Setting Configuration To configure the DHCP Option 100 To press Menu → Settings → Date & Time → DHCP Option 100 Select Yes for the DHCP SIP Server Click to save the configuration To configure the NTP Server by Web interface Login web page.
  • Page 49 Basic Setting Configuration Fill the value in the blank. Click to save the configuration. To change the Time Zone and Date Display Format via Web interface Setting → Date &Time Select the necessary one. Press to save the configuration.
  • Page 50 Basic Setting Configuration To change the SIP Date Override Time via Web interface Setting → Date &Time→ SIP Date Override Time Select Yes or No for SIP Date Override Time . Click to save the configuration.
  • Page 51 Basic Setting Configuration To change the Account via Web interface Setting → Date &Time →Account. Select desired Account. Click to save the configuration. To change the Daylight Saving Time via Web interface Setting → Date &Time→ Daylight Saving Time Select Disable or Enable or Auto for Daylight Saving Time. Click to save the configuration.

  • Page 52: Led Status Setting

    Basic Setting Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mor nings have less.

  • Page 53: Key As Send

    Basic Setting Configuration 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED Key as Send To configure Key as Send via Phone interface : 1. Press Menu →Features → Key as Send 2. Press key to select the enable choice.

  • Page 54: Network Setting

    Save soft key to save the configuration Network Setting Htek IP Phone supports IPv4、 IPv6、 IPv4&IPv6.They have three modes of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
  • Page 55 Basic Setting Configuration To configure IPv4 via Web interface: 1. Click NetworkBasic Internet Port 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface : 1. Press MenuSettingsAdvanced Setting (password: admin) NetworkWAN Port IPv4DHCP mode.
  • Page 56 Basic Setting Configuration Press the OK soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address.

  • Page 57: Ipv6

    Basic Setting Configuration 1. Click NetworkBasicIPv4 setting 2. Select the desired Type: DHCP, Static or PPPoE 3. Fill the necessary information. 4. Click and restart the phone. IPv6 If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static To configure IPv6 via Phone interface : 1.
  • Page 58 Basic Setting Configuration To configure IPv6 via Web interface: 1. Click NetworkBasic Internet Port 2. Select IPv6 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface : 1. Press MenuSettingsAdvanced Setting (password: admin) NetworkWAN Port IPv6DHCP mode.
  • Page 59 Basic Setting Configuration Click OK and restart the phone. To configure Network via Web interface : 1. Click NetworkBasicIPv6 setting 2. Select the desired Type: DHCP, Static 3. Fill required fields. 4. Click and restart the phone.

  • Page 60: Ipv4&Ipv6

    Basic Setting Configuration IPv4&IPv6 If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above. To configure IPv4&IPv6 via Phone interface : Press MenuSettingsAdvanced Setting (password: admin) NetworkWAN Port IP Port Mode.

  • Page 61: Pc Port

    Basic Setting Configuration 1. Click NetworkBasic Internet Port 2. Select IPv4&IPv6 for Internet Port 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.
  • Page 62 Basic Setting Configuration Press MenuSettingsAdvanced Setting (password: admin) NetworkPC Port  Connect to Module. Click Save. Click the OK button, then the phone will reboot To configure Bridge via Web interface : 1. Click NetworkPC Port 2. Select As Bridge 3.
  • Page 63 Basic Setting Configuration To configure PC, Connect to Expansion Module via Web interface : Click Network PC Port Select Connect to Expansion Module Click and the phone will reboot automatically...

  • Page 64: Contact Setting

    Basic Setting Configuration Contact Setting This section provides the operating instructions for managing contacts. The topics include:  Local Directory  Remote Phonebook  LDAP  Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No., so you will not forget their number.
  • Page 65 Basic Setting Configuration among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls). 3. Press Option soft key → Add to Contacts 4. Edit the necessary information as Name, Phone number… 5. Press Save soft key or to add the contacts successfully.
  • Page 66 Basic Setting Configuration B: To add contacts into blacklist To add blacklist manually via Phone interface : 1. Press Menu → Directory → BlackList 2. Press Group soft key. 3. Press Add soft key. 4. Enter the Name and select the Ring Tone. 5.
  • Page 67 Basic Setting Configuration 1. Press History soft key or press Menu → History → Local History 2. Press to select the targeted one. 3. Press Option soft key → Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5.
  • Page 68 Basic Setting Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is .jpg or .bmp...
  • Page 69 Basic Setting Configuration Photo size should be less than 2MB, name length should be less than 48 characters. To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via Web interface.

  • Page 70: Remote Phonebook

    To check the contacts via Phone interface : Press DirectoryLeft ButtonLeft Button, and you can see the item you set, press Update and then enter you will find the detail. For More detail, please refer to: www.htek.com. Note: Every remote phonebook, only supports 1000 contacts.
  • Page 71 Basic Setting Configuration 1. Login Web interface and click DirectoryLDAP 2. Fill the LDAP Name Filter: This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
  • Page 72 1. Press MenuFeaturesFunction KeysLine Keys as Function KeysLine Key 2 2. Select LDAP in the Type field 3. Press Save or OK key to save the configuration. When press the LDAP Key, the LCD will display as following: For More detail, please refer to www.htek.com...

  • Page 73: Search Contact

    Basic Setting Configuration Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory soft key on Idle interface. 2. Click the More soft key, then you can see the Search soft key 3.

  • Page 74: Call History Setting

    Basic Setting Configuration 6. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds. To search contact in LDAP contacts: 1. Click the Directory soft key on Idle interface. 2. Click the button and select the LDAP Contacts list.
  • Page 75 Basic Setting Configuration To check the call history via Phone interface : Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry.
  • Page 76 Basic Setting Configuration 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via Phone interface : 1.
  • Page 77 Basic Setting Configuration Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via Phone interface : 1. Press History soft key or press Menu → History → Local History 2.

  • Page 78: Audio Setting

    Basic Setting Configuration Audio Setting Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu → Settings → Basic Setting → Ring Tone. 2. Press to select the aimed one.
  • Page 79 Basic Setting Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.

  • Page 80: Volume

    Basic Setting Configuration To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. → 3. Click to save the configuration. Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface : 1.
  • Page 81 Basic Setting Configuration 2. Option 2: To press during the call is ringing. To adjust the handset volume via Phone interface : To press during a call in handset mode. To adjust the headset volume via Phone interface :...

  • Page 82: Voice Mail Tone

    Basic Setting Configuration To press during a call in headset mode. To adjust the speaker Volume via Phone interface : To press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail Click the Setting ...

  • Page 83: Play Hold Tone

    Basic Setting Configuration Play Hold Tone When you hold the phone, Whether to play hold tone Click the Setting  Preference Set On or Off for Play Hold Tone. Click for the setting. Play Hold Tone Delay When you hold the phone. How many seconds to play beep? Click the Setting ...
  • Page 84 To configure dial plan via Web interface : Click Account →Basic →Dial Plan. Fill the value in dial plan field. Click to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to www.htek.com...

  • Page 85: Dial-Now Timeout

    Basic Setting Configuration Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number. To configure Dial-Now Timeout via Web interface : Click Web interface Setting →...

  • Page 86: Label Scroll

    Basic Setting Configuration each of the different emergency services. You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. To configure emergency call via Web interface : Click SettingFeaturesPhone Lock Enter the emergency services number (e.g.110,119,120) in the Emergency field, Click to save the configuration.

  • Page 87: Show Missed Calls

    Basic Setting Configuration To configure Label Scroll via Web interface : Click the Setting  Preference Select Enable or Disable for Label Scroll. Click for the setting. Show Missed Calls Whether to show missed call notification on LCD To configure Show Missed Calls via Web interface : Click the Setting ...

  • Page 88: Detect Ip Conflict

    Basic Setting Configuration Set Enable or Disable for Reboot in Talking. Click for the setting. Detect IP Conflict LCD can display message when IP conflict Click the Setting  Preference Set Enable or Disable for Detect IP Conflict. Click for the setting. Redial Mode Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list...
  • Page 89 Basic Setting Configuration Function Key, Lock & Answer 3. Press Save or OK key to save the configuration. To disable Keypad Lock via Phone interface 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press key or Switch to change to choose Disable. 3.

  • Page 90: Suppress Dtmf Display

    Basic Setting Configuration Suppress DTMF Display In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting  Preference Select On or Off for Suppress DTMF Display. Click for the setting. Suppress DTMF Display Delay In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting ...

  • Page 91: Other Features Settings

    To configure action URL via Web interface : 1. Click SettingAction URL 2. Fill the needed values in the designated blank spaces. 3. Click to save the setting. Click Action URL for more how to use, or check on www.htek.com...

  • Page 92: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface : 1. Click SettingSoftkey Layout 2.

  • Page 93: Programmable Key

    Other features settings Note: When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 94: Exp Key

    Basic Call Features Exp Key It only works when there is an expansion module connected with the phone. For Exp Key configuration, please refer to: UC46 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset Pick up the handset, or press a line key and dial the necessary number.

  • Page 95: End A Call

    Basic Call Features 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory via Phone interface. Press the History /Directory soft key (On the idle page) or Menu →...

  • Page 96: Redial A Call

    Basic Call Features To end a call under hands-free speakerphone Mode Press the End Call soft key or press , or press Note: During the conference, to end the call is same as mentioned above. Redial a Call To redial the last placed call from the IP Phone : Press directly when LCD is on the idle interface.

  • Page 97: Incoming Call Show Mode

    Basic Call Features 2. To press Forward to forward to another phone. 3. To press Silence soft key, and then the call will keep silent, no ring tone display. Incoming Call Show Mode There are two incoming call show modes for this phone: 1.

  • Page 98: Call Hold

    Basic Call Features To Disable Auto Answer via Web interface 1. To Click Profile → Advanced 2. To choose No for the Auto Answer. 3. To click to save the configuration. Call Hold When using the hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1.

  • Page 99: Call Transfer

    Basic Call Features 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call during the speaker mode: 1.
  • Page 100 Basic Call Features 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press or Transfer soft key, then transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
  • Page 101 Basic Call Features 3. Press BLF key then realize blind, attended and Semi-Attended Transfer. Hold transfer on hook: Setting  Features  Transfer Settings: Hold Transfer On Hook: ON. A place a call to B, B answer, A press the Hold soft key and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.

  • Page 102: Call Conference

    Basic Call Features NOTE: If the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.

  • Page 103: Call Forward

    Basic Call Features 8. D answer the call. 9. A press or the Conference soft key, then A, B, C and D are now in a conference. (and now this is 4-way conference) 10. A press the Conference soft key, the call is placed on hold. 11.
  • Page 104 Basic Call Features To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call Forward →Always Forward. 2. Press to select the enable choice 3. Enter the Forward To number. 4.
  • Page 105 Basic Call Features To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answer ed after some time. 1. Press Menu →Features → Call Forward →No Answer Forward. 2. Press to select the enable choice 3. Enter the Forward To number and After Ring Times. 4.
  • Page 106 Basic Call Features To configure Forward via Web Interface 1. Setting → Features → Forward 2. Click On for the Always/Busy/No Answer Forward 3. Fill the Target Number 4. Fill the After Ring Time 5. Click to save the configuration To cancel the forward feature via Phone Interface 1.
  • Page 107 Basic Call Features 2. Option 2: Press Menu →Features → Call Forward → Always/Busy/No Answer Forward. Press to select the disable choice. Press or Save soft key to save the configuration. To cancel the forward feature via Web Interface 1. Setting → Features → Forward 2.

  • Page 108: Call Return

    Basic Call Features Forward key. Call Return This feature allows you to dial the last phone call you received. To configure the Call Return via Phone interface 1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example) 2.
  • Page 109 Basic Call Features mail, your LCD screen will prompt for call-back, as shown in figure If you press the Callback, the phone will dial the Callback phone number. To configure the Call Back via Web interface 1. Click Setting →Features →Callback . 2.

  • Page 110: Call Waiting Tone

    Basic Call Features Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tones...

  • Page 111: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won’t be able to know who is calling them. To configure anonymous call 1.

  • Page 112: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1.

  • Page 113: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call →Account ID 1 2. Press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 114: Dnd

    Basic Call Features 1. Press the Mute key , then the Mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 115: Auto Redial

    Basic Call Features 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1. Setting → Features → HotLine. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration.

  • Page 116: Function Key Features And Settings

    Function Key Features and Settings If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times To configure Auto Redial via Web Interface Click Setting →Features → Auto Redial Select On or Off for Auto Redial. Fill the number 1~300 seconds for the Auto Redial Interval.

  • Page 117: Line

    Function Key Features and Settings is used if the string is too long. Line Page Indicator: Enable this option When the phone has been configured for four pages and current page is first page, the forth page has a BLF and BLF’s status is changed, then the forth page’s button will flash the red indicator.

  • Page 118: Blf

    Function Key Features and Settings 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Speed Dial in the Type field. 3. Enter the targeted Number. 4. Press or Save soft key to save the configuration Then the selected Line Key will work as Speed Dial.
  • Page 119 Function Key Features and Settings pick the phone up directly. 3. When the monitored extension is calling or in a conversation, the light is steady red. To configure a BLF key via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).

  • Page 120: Visual Alert For Blf Pickup

    Function Key Features and Settings Note: This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone. Visual Alert for BLF Pickup If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

  • Page 121: Audio Alert For Blf Pickup

    Function Key Features and Settings Audio Alert for BLF Pickup If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep. To configure Audio Alert for BLF Pickup via Web Interface Click Setting →Features →Call Pickup→...
  • Page 122 2. Fill the Eventlist BLF URL and click to save the configuration. 3. To configure BLF List Keys 3.1 ClickFunction KeysLine Key 3.2 Select the BLF List in the Type field. 3.3. Select Account 3.4 Click to save the configuration. For more information, please check on www.htek.com...

  • Page 123: Voice Message

    Function Key Features and Settings Voice Message This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone. To configure the Voice mail feature via Phone interface : 1.
  • Page 124 Function Key Features and Settings To configure a Voice mail key by Phone interface : Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example). Select the targeted Line Key. Press key to select the Voice Mail in the Type field. Enter the Value.

  • Page 125: Direct Pickup

    Function Key Features and Settings Note: This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key will go out.

  • Page 126: Group Pickup

    Function Key Features and Settings To configure Direct Pickup feature via Web Interface 1. Click Function Keys → Line Key. 2. Select the wanted Line Key and set as Direct Pickup. 3. Enter the desired phone number in the Value field. 4.

  • Page 127: Call Park

    Function Key Features and Settings 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Group Pickup in the Type. 3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.

  • Page 128: Intercom

    5. Click the button to save the configuration. For More information for Call Park, please see on www.htek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via Phone interface 1.

  • Page 129: Intercom Barge

    Function Key Features and Settings 2. Select the wanted Line Key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account. 5. Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer by Call-Info”...

  • Page 130: Dtmf

    Function Key Features and Settings Click the Setting  Preference Set On or Off for Intercom Barge. Click for the setting. Note: This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.

  • Page 131: Prefix

    Function Key Features and Settings To configure the DTMF via Web interface 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4.

  • Page 132: Local Group

    Function Key Features and Settings 2. Select the desired Line Key and select Prefix in the Type. 3. Fill the Value. 4. Click to save the configuration. Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Cont acts interface quickly.

  • Page 133: Xml Group

    Function Key Features and Settings XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 134: Ldap

    Function Key Features and Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 135: Broadsoft Group

    Function Key Features and Settings 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the XML Browser in the Type field. 3. Fill the access URL for xml browser 4.

  • Page 136: Conference

    Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1.

  • Page 137: Forward

    Function Key Features and Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.

  • Page 138: Hold

    Function Key Features and Settings 3. Enter the Number to transfer to 4. Press or Save soft key to save the configuration To configure Transfer via Web Interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3.

  • Page 139: Group Listening

    Function Key Features and Settings Group Listening With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listening via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 140: Redial

    Function Key Features and Settings To configure DND via Web Interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND ico n is shown on the LCD.

  • Page 141: Set Sms Line Key

    Function Key Features and Settings 3. Enter the targeted number 4. Input the content of SMS, and click Send. To send SMS via Phone interface : 1. Click MenuMessagesText MessageSet SMS 2. Enter the contents in the blank field. 3. Press the Send button 4.

  • Page 142: Record

    Function Key Features and Settings 3. Press or Save soft key to save the configuration To configure SMS via Web Interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click to save the configuration.

  • Page 143: Url Record

    Function Key Features and Settings 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.

  • Page 144: Paging

    Shared Line Htek IP Phone supports “Share Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming...
  • Page 145 Function Key Features and Settings user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).

  • Page 146: Public Hold

    Function Key Features and Settings 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account 6. Click the button to save the configuration and then restart. Note: This feature is not available on all servers.

  • Page 147: Private Hold

    Function Key Features and Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via Phone interface 1.

  • Page 148: Hot Desking

    Function Key Features and Settings Hot Desking Hot Desking originates from the definition of being the tempor ary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.

  • Page 149: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.

  • Page 150: Zero Touch

    Function Key Features and Settings Zero Touch You can use this key feature to configure auto provision and network parameters quickly. This feature is supported on the version 1.0.3.82 or later To configure the zero touch via Phone interface Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) Press key to select the Zero Touch in the Type field...

  • Page 151: Multicast Paging

    Function Key Features and Settings Multicast Paging You can use multicast paging to quickly and easily forwar d out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling.

  • Page 152: Receiving Rtp Stream

    Function Key Features and Settings both sending and receiving of the multicast RTP, there is no SIP signaling involved. The multicast paging key LED illuminates solid green. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address/addresses without involving SIP signaling.

  • Page 153: Bt Feature

    BT Feature Htek IP Phone Model UC924E supports the Bluetooth feature. The Model UC924E connects to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0. How to Enable headset mode? To configure the headset mode via phone inte rface: 1.
  • Page 154 BT Feature 2. Enable the Headset priority 3. Choose the “Use HeadSet” or “Speaker&Headset” from “Ringer Device For Headset” option 4. Press the save button to save the configuration. To configure the headset mode via web interface: 1. Login the phone’s webpage (Username: admin, Password: admin) 2.
  • Page 155 BT Feature How to Activate Bluetooth? To activate Bluetooth via phone interface: Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Press the save button to save the configuration You will see the Bluetooth icon on phone’s homepage status bar during the idle status.(this icon means that phone has no pair the Bluetooth device)
  • Page 156 BT Feature How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset: Turn on the Bluetooth headset. Long press the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue. The Bluetooth headset is in pairing mode.
  • Page 157 BT Feature 3. All detected Bluetooth headsets will display on the phone: 4. Choose the desired Bluetooth Device from the list and connect to it:...
  • Page 158 BT Feature 5. If the Bluetooth Device is connected/paired successfully, you will see the “Connect Success!” and connected successfully icon; If you want to disconnect with this Bluetooth device, you can press the “Enter” button, then press the “Disconnect” button.
  • Page 159 BT Feature If you want to delete the Bluetooth device, please press the “Delete” or “Delete all” button, then Bluetooth device will be deleted. 6. When you back to idle interface, you will see the connected successfully icon:...
  • Page 160 BT Feature How to edit device information? How to edit device information on phone interface: Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Edit Device Information. Press the enter button, you can edit the Device Name:...
  • Page 161 BT Feature Note: The phone must be in the headphone mode to normally use the Bluetooth function. Answering Calls How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call. How to adjust the earphone volume during a call? With the Bluetooth headset paired, you can do the following: ...

  • Page 162: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by Phone interface Press Menu → Settings → Advanced Setting (default password: admin) → Phone Setting → Factory Reset Press OK soft key in the warning page. To set Factory Reset via Web interface Click Management →...

  • Page 163: System Log

    Upgrade System Log To download system log via Web interface : 1. Click ManagementConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.tgz. Upgrade To upgrade via HTTP, the “Management”-> “auto provision” -> “Firmware Upgrade”-> “Upgrade Mode”...
  • Page 164 3. Enter the Firmware Server Path and Config Server Path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the UC924E, IP Phone will restart and auto-get firmware files from HTTP server.
  • Page 165 IP Phone. If the configured firmware server is found and a new code image is available, the UC924E will attempt to retrieve the new image files by downloading them into the UC924E’s SDRAM. During this stage, the UC924E’s LEDs will blink fastly until the checking/downloading process is completed.

  • Page 166: Configuration File

    Upgrade Configuration File To download configuration file: 1. Click Management  Configuration  Configure File 2. Click the , then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management  Configuration  Configure File 2.

  • Page 167: Troubleshooting

    Troubleshooting , then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank?  Ensure your phone is properly plugged into a functional AC outlet.  Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. ...

  • Page 168: Why Can't I Get A Dial Tone

    Troubleshooting Why can’t I get a dial tone? To resolve:  Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to the phone installation section.  Check whether dial tone is present on one of the audio modes. ...

  • Page 169: How To Import Trusted Ca Certificate

    Troubleshooting How to Import Trusted CA certificate?  Click ManagementTrusted CA How to Import Server CA certificate?  Click ManagementServer CA...

  • Page 170: How To Use Vlan

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI? ...

  • Page 171: Redundancy Server

    Troubleshooting Redundancy Server  Click Redundancy Server How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents  Click Documents Guide, you can get all tech files.

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