Htek UC926 User Manual
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Htek UC926 User Manual

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UC926 Usermanual
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Summary of Contents for Htek UC926

  • Page 1 UC926 Usermanual...

  • Page 2: Notices Information

    Nanjing Hanlong Technology Co., LTD. When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual.

  • Page 3: Fcc Statement

    Notices Information FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Summary Of Changes

    Summary of changes Summary of changes This section describes the changes to this user manual for each release and user manual version. Change for Release x.0.4.2,Manual version x.0.4.2 Major updates have occurred to the following sections: IPv6  IPv4&IPv6  Change for Release x.0.4.0.10,Manual version x.0.4.0.10 Major updates have occurred to the following sections: Label Scroll...

  • Page 5: Change For Release X.0.3.72,Manual Version X.0.3.72

    Summary of changes Visual Alert for BLF Pickup  Detect IP Conflict  Change for Release x.0.3.72,Manual version x.0.3.72 Major updates have occurred to the following sections: Voice Mail Tone  Backup NTP Server  Intercom Barge  Change for Release x.0.3.65,Manual version x.0.3.65 Major updates have occurred to the following sections: Redial Mode ...

  • Page 6: Table Of Contents

    Table of Content Table of Content Notices Information.......................... 2 Copyright.............................2 Safety Instructions........................2 WEEE Warning........................... 2 Cleaning............................2 FCC Statement..........................3 Summary of changes........................4 Change for Release x.0.4.2,Manual version x.0.4.2..............4 Change for Release x.0.4.0.10,Manual version x.0.4.0.10............4 Change for Release x.0.3.98.O,Manual version x.0.3.98.O............4 Change for Release x.0.3.98.A,Manual version x.0.3.98.A............
  • Page 7 Table of Content Web Login.........................33 Administrator Password....................34 Display Mode........................35 Language........................... 36 Wallpaper.......................... 38 Screen Saver........................39 Backlight........................... 42 Time and Date........................44 LED Status Setting........................49 Key as Send..........................50 Network Setting........................51 IPv4........................... 51 IPv6........................... 55 IPv4&IPv6........................58 PC Port..........................59 Contact Setting..........................61 Local Directory.........................
  • Page 8 Table of Content Softkey Layout..........................89 Programmable Key........................90 Exp Key.............................91 Basic Call Features........................91 Place a Call..........................91 End a Call..........................93 Redial a Call..........................94 Receive a Call........................... 94 Incoming Call Show Mode....................... 95 Auto Answer..........................95 Call Hold........................... 96 Call Transfer..........................98 Call Conference........................101 Call Forward..........................102 Call Return..........................
  • Page 9 Table of Content Transfer........................... 140 Hold............................141 Group Listening........................142 DND............................142 Redial............................143 SMS............................143 Send SMS........................143 Set SMS Line Key......................144 Record............................. 145 URL Record..........................146 Paging............................147 Shared Line..........................147 Public Hold..........................149 Private Hold..........................150 Share line..........................151 Hot Desking..........................152 ACD............................

  • Page 10: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone station 2. The phone stand 3. Handset...
  • Page 11 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 12: Phone Installation

    Getting Started 7. User Manual Phone Installation 1. Attach the phone stand...

  • Page 13: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 14: Initialization Process

    Getting Started Initialization Process. After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization.

  • Page 15: Status

    Getting Started Then IP Phone will show Reboot information: By default, the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 16 Getting Started 2. Press Menu →Status →Network 3. Press Menu →Status →Network→IPV4...
  • Page 17 Getting Started 4. Press Menu →Status →Network→IPV6 5. Press Menu →Status →Account (UC926 support six accounts) To view the phone status via Web interface: Login webpage (For How to login, please refer to Login) View the information of Version, Account and Network.

  • Page 18: Registration

    Getting Started Registration To register via phone interface: Press Menu SettingAdvanced setting (default password: admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone.
  • Page 19 Getting Started Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “?” Pressing “0”, you will find “<...

  • Page 20: Idle Screen

    Getting Started Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. Idle Screen Name Description 1. Date& Time It is the area that displays the current set date and time of the phone. 2.

  • Page 21: Getting Familiar With Your Phone

    Programmable Key 5. DSS key The Line keys can be used for other functions keys (e.g.: BLF) UC926 support 36 keys,you can configure different types.You can 6.Multipage key view and use these keys by pressing the multipage key. This shows the current wallpaper picture. You can also change it.
  • Page 22 Getting Familiar with Your Phone Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 23 Getting Familiar with Your Phone 11. Prefix 12. Hold 13. Conference 14. DND 15. Redial 16. Transfer 17. SMS 18. Hot -desking 19. Call Return 20. Paging 21. Record 22. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back...

  • Page 24: Icon Preview

    Getting Familiar with Your Phone Message To indicator the New message, and press to read. Headset To indicate that the phone is or not in Headset mode. Icon Preview Icon Description Network down Line(Registered succeed) Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode...
  • Page 25 Getting Familiar with Your Phone Voice messages Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked...
  • Page 26 Getting Familiar with Your Phone Pick up Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold Redial...

  • Page 27: Led Instruction

    Getting Familiar with Your Phone Call Return Record Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status...

  • Page 28: Blf Or Blf List Key Led :( Line/Line Key Set As Blf)

    Getting Familiar with Your Phone Steady Green Off hook or during a conversation. Blinked red Ringing. Idle status BLF or BLF List Key LED : ( Line/Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red...

  • Page 29: Other Key Led

    Getting Familiar with Your Phone progressing status. Blinked red every 100ms Alerting a member of the SCA group in active status Stay green when there is an incoming call designated for the SCA group Other member of the SCA group’s led status Stay red when a member of the SCA group in active status...
  • Page 30 Getting Familiar with Your Phone Firmware (IMG, BOOT, ROM) Device Cert Language Expansion Module EHS Version Network Account Call Forward Function Key (Line and Line Key setting) More Key see Line Key Overview Key as Send Features Hot Line Anonymous Call DND Code History Setting All Contacts...

  • Page 31: Line Key Function Overview

    Getting Familiar with Your Phone Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward...
  • Page 32 Getting Familiar with Your Phone Transfer Hold Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold Hot Desking Zero Touch Multicast Paging...

  • Page 33: Basic Setting Configuration

    Basic Setting Configuration Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin).

  • Page 34: Administrator Password

    Basic Setting Configuration Note: The PC and phone should be in the same segment. When registering the accounts in web and the server port is not “5060”, the“SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 35: Display Mode

    Basic Setting Configuration To change to password via Web Interface 1. Management → Password 2. Fill the value 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon.

  • Page 36: Language

    Basic Setting Configuration To Configure Display mode via phone interface: 1. Press Menu DisplayDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1. Login web interface, and click Setting Preference 2.
  • Page 37 Basic Setting Configuration Press or Save soft key to save the configuration. To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration.

  • Page 38: Wallpaper

    Basic Setting Configuration Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Wallpaper To change wallpaper, go by the following steps: To change the wallpaper via phone interface: 1.

  • Page 39: Screen Saver

    Basic Setting Configuration 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phone support upload wallpaper.
  • Page 40 Basic Setting Configuration 3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo 4. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1. To press Menu → Display → Screensaver... 2.
  • Page 41 Basic Setting Configuration Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3. Click Delete to delete the photo. Note: System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phone support upload wallpaper.

  • Page 42: Backlight

    Basic Setting Configuration To wake up screen saver via Web interface: 1. Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Note: 1. The upload Photo size should be less than 2MB, name length should be less than 48 characters, and the File name should be letters, numbers or underline '_' and photo number should be less than 9.
  • Page 43 Basic Setting Configuration To set Backlight via web interface phone interface: 1. To press Menu → Display → Backlight 2. Press to change the Backlight Active Level 3. Press to change the Backlight Inactive Level. 4. Fill the Backlight Time. 5.

  • Page 44: Time And Date

    Basic Setting Configuration Time and Date Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting. To configure the time and Date by SNTP setting via phone interface 6.
  • Page 45 Basic Setting Configuration To configure the Time & Date Format via phone interface Press Menu → Setting → Basic setting → Time & Date Format 2. Press to change between 12 Hour or 24 Hour time display. 3. Press to change date display format. 4.
  • Page 46 Basic Setting Configuration 3. Press or Save soft key to save the configuration. To configure the NTP Server by web interface Login Login name: admin, password: admin(default) Setting → Date &Time →NTP Server Fill the value in the blank. To change the Time Zone and Date Display Format via web interface...
  • Page 47 Basic Setting Configuration Setting → Date &Time Select the necessary one. Press to save the configuration. To change the SIP Date Override Time via web interface Setting → Date &Time→Account Select On or Off for SIP Date Override Time . Click to save the configuration.
  • Page 48 Basic Setting Configuration To change the Account via web interface Setting → Date &Time→Account. Select desired Account. Click to save the configuration. To change the Daylight Saving Time via web interface Setting → Date &Time→Daylight Saving Time...

  • Page 49: Led Status Setting

    Basic Setting Configuration Select Disable or Enable or Auto for Daylight Saving Time. Click to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less.

  • Page 50: Key As Send

    Basic Setting Configuration 2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status. 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED Key as Send To configure Key as Send via phone interface: 1.

  • Page 51: Network Setting

    Save soft key to save the configuration Network Setting Htek IP Phone supports IPv4、 IPv6、 IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
  • Page 52 Basic Setting Configuration To configure IPv4 via Web interface: 1. Click NetworkBasic Internet Port 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port IPv4DHCP mode. 2.
  • Page 53 Basic Setting Configuration Click Save and restart the phone. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 54 Basic Setting Configuration To configure Network via web interface: 1. Click NetworkBasicIPv4 setting 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4. Click the SaveSet and restart the phone.

  • Page 55: Ipv6

    Basic Setting Configuration IPv6 If you set IP Mode to IPv6,IP phone will use IPv6 address. IPv4 has two network modes: DHCP, Static To configure IPv6 via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IP Port Mode. 2. Press to change the IP Port Mode..
  • Page 56 Basic Setting Configuration To configure IPv6 via Web interface: 1. Click NetworkBasic Internet Port 2. Select IPv6 for Internet Port 3. Click for the setting. To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port IPv6DHCP mode. 2.
  • Page 57 Basic Setting Configuration Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasicIPv6 setting 2. Select the desired Type: DHCP, Static 3. Fill required fields. 4. Click the SaveSet and restart the phone.

  • Page 58: Ipv4&Ipv6

    Basic Setting Configuration IPv4&IPv6 If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above. To configure IPv4&IPv6 via phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort IP Port Mode.

  • Page 59: Pc Port

    Basic Setting Configuration To configure IPv4&IPv6 via Web interface: 1. Click NetworkBasic Internet Port 2. Select IPv4&IPv6 for Internet Port 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.
  • Page 60 Basic Setting Configuration To configure PC, Connect to Expansion Module via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port  Connect to Expansion Module. Click Save Click the OK button, then the phone will reboot To configure Bridge via web interface: 1.

  • Page 61: Contact Setting

    Basic Setting Configuration To configure PC, Connect to Expansion Module via web interface: Click NetworkBasic Select as Connect to Expansion Module Click and the phone will reboot automatically Contact Setting This section provides the operating instructions for managing contacts. The topics include: Local Directory ...

  • Page 62: Local Directory

    Basic Setting Configuration Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed.
  • Page 63 Basic Setting Configuration 5. Press save soft key or to add the contacts successfully. To add contacts via web interface: 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button.
  • Page 64 Basic Setting Configuration B: To add contacts into blacklist To add blacklist manually via phone interface: 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.
  • Page 65 Basic Setting Configuration Upload Contacts photo via web interface: Click Directory and select the desired contact. Click Choose file to select the photo for the contact Click to upload the photo. When you place a call from the contact, the phone idle screen will show the contact photo.
  • Page 66 Basic Setting Configuration Note: The format of the photo supported is jpg or bmp Photo size should be less than 2MB, name length should be less than 48 characters. To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface.

  • Page 67: Remote Phonebook

    Basic Setting Configuration To export a CSV file of contact list via web interface: Click on Directory Click Export Csv to import the contact list. Note: If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts. Remote Phonebook To set Remote Phonebook via web interface: 1.

  • Page 68: Ldap Phonebook

    Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook www.htek.com Note: Every remote contact, only supports 1000 contacts. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly.
  • Page 69 Basic Setting Configuration To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyLine Key choose Line Key 1(for example) 2. Select LDAP in the Type field. 3. Click Saveset to save the configuration. To Configure LDAP Key via phone interface: 1.

  • Page 70: Search Contact

    Basic Setting Configuration 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1.
  • Page 71 Basic Setting Configuration Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Local contacts: 1. Click the Directory softkey on Idle interface. 2. Click the button and select the Local contacts list.

  • Page 72: Call History Setting

    Basic Setting Configuration LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in LDAP contacts: 1. Click the LDAP function key. 2. Enter the first character or more of contact’s name. 3.
  • Page 73 Basic Setting Configuration To check the call history via phone interface: Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry.
  • Page 74 Basic Setting Configuration and Forwarded Calls. 3. Press the Option soft key, and then select Delete All from the prompt list. 4. Press the OK soft key. 5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. To check the call history via web interface: Click Directory...

  • Page 75: Audio Setting

    Basic Setting Configuration To Dial a call from Call History via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press to select the targeted one. 3. Press the Send soft key, , or , or the corresponding line key.
  • Page 76 Basic Setting Configuration To adjust the Ring Tone Type via Web Interface 1. Setting → Preference → Ring Tone 2. Select the wanted one 3. Click to save the configuration. To configure Distinctive Ring Tone via Phone Interface...
  • Page 77 Basic Setting Configuration 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1.

  • Page 78: Volume

    Basic Setting Configuration Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via phone interface: 1. Option 1: To press on the idle page 2.
  • Page 79 Basic Setting Configuration To adjust the handset volume via phone interface: To press during a call in handset mode. To adjust the headset volume via phone interface: To press during a call in headset mode. To adjust the speaker Volume via phone interface: To press during a call in speaker mode.

  • Page 80: Voice Mail Tone

    Basic Setting Configuration Voice Mail Tone This option can set whether to play the beep for phone's voice mail Click the Setting  Preference Select On or Off for Voice Mail Tone. Click for the setting. Play Hold Tone When you hold the phone, Whether to play hold tone Click the Setting ...

  • Page 81: Play Hold Tone Delay

    Basic Setting Configuration Play Hold Tone Delay When you hold the phone. How many seconds to play beep? Click the Setting  Preference Set Enable or Disable for Play Hold Tone Delay. Click for the setting. System Settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad.

  • Page 82: Dial-Now Timeout

    Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.htek.com Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.

  • Page 83: No Key Entry Timeout

    Basic Setting Configuration No Key Entry Timeout No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via web interface: 1.

  • Page 84: Label Scroll

    Basic Setting Configuration To configure emergency call via web interface: Click SettingFeaturesPhone Lock Enter the emergency services number (e.g.110,119,120) in the Emergency field, Click SaveSet to save the configuration. Label Scroll When setting unction keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll.

  • Page 85: Show Missed Calls

    Basic Setting Configuration Show Missed Calls Whether to show missed call notification on LCD To configure Label Scroll via web interface: Click the Setting  Preference Select Yes or No for Show Missed Calls. Click for the setting. Auto Logout Time Set the Web login timeout Click the Setting ...

  • Page 86: Redial Mode

    Basic Setting Configuration Click the Setting  Preference Set Enable or Disable for Detect IP Conflict. Click for the setting. Redial Mode Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list Click the Setting ...

  • Page 87: Suppress Dtmf Display

    Basic Setting Configuration 1. Click Webpage Setting → Features 2. To choose the Phone Lock. 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5.

  • Page 88: Suppress Dtmf Display Delay

    Other features settings Select On or Off for Suppress DTMF Display. Click for the setting. Suppress DTMF Display Delay In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting  Preference Select On or Off for Suppress DTMF Display Delay. Click for the setting.

  • Page 89: Softkey Layout

    Click Action URL for more how to use, or check on www.htek.com Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.

  • Page 90: Programmable Key

    Other features settings Disable to Enable field. Delete the Enable, and it will back to Disable field. 8. Click to change to position or each feature. 9. Click to save the configuration. Note: 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more.

  • Page 91: Exp Key

    Basic Call Features 3. Click to save the setting. 4. By clicking , all setting of the keys will be back to default. Exp Key It only works when there is expansion module connected with the phone. For Exp Key configuration, please refer to: UC46 User manual.
  • Page 92 Basic Call Features To place a call by Headset: 1. Press the ( light is Green), 2. Enter the desired number. 3. Press , or press the Send softkey, then the call is sending. Using headset to place and answer calls for all time 1.

  • Page 93: End A Call

    Basic Call Features To place a call by call history or Directory via phone interface. 1. Press the History soft key (On the idle page) or Menu → History /Directory 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

  • Page 94: Redial A Call

    Basic Call Features Redial a Call 1. To redial the last placed call from the IP Phone 2. Press directly when LCD is on the idle interface. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built.

  • Page 95: Incoming Call Show Mode

    Basic Call Features Incoming Call Show Mode There are two incoming call show modes for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1.

  • Page 96: Call Hold

    Basic Call Features To enable Auto Answer via Web interface 1. To Click Account → Advanced 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2.
  • Page 97 Basic Call Features To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1.

  • Page 98: Call Transfer

    Basic Call Features Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3.
  • Page 99 Basic Call Features NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Semi-Attended Transfer 1. Press or transfer soft key during the conversation, the call is on hold now. 2.
  • Page 100 Basic Call Features Hold transfer on Three Way conference: Setting  Features  Three Way Call Release Type: Transfer. 2. A place a call to B, B answer, A place a call to C again, C answer, A press the conference then A, B and C will establish meeting.

  • Page 101: Call Conference

    Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.

  • Page 102: Call Forward

    Basic Call Features now this is 4-way conference) 10. A press line 4 key, the call is placed on hold. 11. A enter the number of E and then press send soft key or 12. E answering the call. 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
  • Page 103 Basic Call Features To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call forward →Always Forward. 2. Press to select the enable choice 3.
  • Page 104 Basic Call Features To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 105 Basic Call Features When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4.
  • Page 106 Basic Call Features To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press to select the disable choice Press or Save soft key to save the configuration.

  • Page 107: Call Return

    Basic Call Features 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number or select the desired number from Directory softkey (Precondition: local directory has oneor more contacts). 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 108: Call Back

    Basic Call Features To configure the Call Return via Web interface 1. Click Function keys → Line or Line Key. 2. Select the desired Line or Line Key and select Call Return in the Type. 3. Click to save the configuration. Call Back When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure...

  • Page 109: Call Waiting Tone

    Basic Call Features Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tone...

  • Page 110: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won’t be able to know who is calling them. To configure anonymous call 1.

  • Page 111: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1.

  • Page 112: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 113: Dnd

    Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.
  • Page 114 Basic Call Features 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1. Setting → Features. 2.

  • Page 115: Auto Redial

    Basic Call Features Delete the hotline number and save the configuration, then now the Hotline auto dial is cancelled. Auto Redial When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.
  • Page 116 Basic Call Features To configure Auto Redial via Web Interface Click Setting →Features → Auto Redial Select On or Off for Auto Redial. Fill the number 1~300 seconds for the Auto Redial Interval. Fill the number 1~300 times for the Auto Redial Times. Click to save the configuration.

  • Page 117: Function Key Features And Settings

    Function Key Features and Settings Function Key Features and Settings The function key supports the Line Label Length and Line Page Indicator: Line Label Length: if this option is set Long label, then the label’s length will be longer, it is used if the string is too long.

  • Page 118: Speed Dial

    Function Key Features and Settings To configure Line Feature via Web Interface 1. Click Function keys → Line or Line Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration. Speed Dial With this feature, you can dial one number by pressing the configured speed dial key.

  • Page 119: Blf

    Function Key Features and Settings To configure Speed Dial feature via Web Interface Click Function keys → Line or Line Key. Select the wanted Line or Line Key and set as Speed Dial. Enter the desired phone number in the Value field. Select the Account ID Click the button to save the configuration.
  • Page 120 Function Key Features and Settings 2. Select the targeted Line or Line Key. 3. Press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5. Press key to select the Account ID. 6. Enter the Pickup Code. 7.

  • Page 121: Visual Alert For Blf Pickup

    Function Key Features and Settings administrator. After setting the BLF key, do not need to restart the phone. Visual Alert for BLF Pickup If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

  • Page 122: Audio Alert For Blf Pickup

    Function Key Features and Settings Audio Alert for BLF Pickup If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep. To configure Audio Alert for BLF Pickup via Web Interface Click Setting →Features →Call Pick up→...

  • Page 123: Blf List

    Function Key Features and Settings BLF List To configure BLF List via web interface: 1. Login and click Account...
  • Page 124 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys 3.1 ClickFunction KeysLine Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click to save the configuration. For more information, please check BLF list Note www.htek.com...

  • Page 125: Voice Message

    Function Key Features and Settings Voice Message This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press speaker key, you will hear some faster busy tone. To configure the Voice mail feature via phone interface: 1.
  • Page 126 Function Key Features and Settings 6. Click to save the configuration. To configure a Voice mail key by phone interface: Press Menu →Features →Function Keys→Line or Line Keys as Function Keys → Line Key1(for example). Select the targeted Line or Line Key. Press key to select the Voice mail in the type field.

  • Page 127: Direct Pickup

    Function Key Features and Settings Note： This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line or Line Key will go out.

  • Page 128: Group Pickup

    Function Key Features and Settings 1. Click Function keys → Line or Line Key. 2. Select the wanted Line or Line Key and set as Direct Pickup. 3. Enter the pickup code and followed the desired phone number in the Value field. 4.

  • Page 129: Call Park

    Function Key Features and Settings 1. Click Function keys → Line or Line Key. 2. Select the desired Line or Line Key and select Group Pickup in the Type. 3. Enter the pickup code and followed the desired Group number in the Value field. 4.

  • Page 130: Intercom

    For More information for Call Park, please see: Call park note www.htek.com/ Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1.
  • Page 131 Function Key Features and Settings 1. Click Function keys → Line or Line Key. 2. Select the wanted Line or Line Key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration.

  • Page 132: Intercom Barge

    Function Key Features and Settings This feature is not available on all servers. For more information, contact your system administrator. Intercom Barge If this option is enabled, when there is an active call and an incoming intercom call arrives, the previous call will be put on hold and the intercom call will be answered Click the Setting ...

  • Page 133: Prefix

    Function Key Features and Settings 2. Select the wanted Line or Line Key. 3. Press key to select the DTMF in the type field. 4. Enter the value with the Desired DTMF number 5. Press or Save soft key to save the configuration To configure the DTMF via Web interface 1.

  • Page 134: Local Group

    Function Key Features and Settings 2. Select the wanted Line or Line Key. 3. Press key to select the Prefix in the type field. 4. Enter the value with number that you want to set as prefix 5. Press or Save soft key to save the configuration To configure the Prefix via Web interface 1.

  • Page 135: Xml Group

    Function Key Features and Settings 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line Key. 3. Press key to select the Local group in the type field. 4. Press or Save soft key to save the configuration To configure the Local Group via Web interface 1.

  • Page 136: Ldap

    Function Key Features and Settings 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line Key. 3. Press key to select the XML group in the type field. 4. Press or Save soft key to save the configuration To configure the XML Group via Web interface 1.

  • Page 137: Xml Browser

    Function Key Features and Settings 3. Press key to select the LDAP in the type field. 4. Press or Save soft key to save the configuration To configure the LDAP via Web interface 1. Click Function key → Line Key. 2.

  • Page 138: Broadsoft Group

    Function Key Features and Settings 3. Press key to select the XML Browser in the type field. 4. Filled the access URL for xml browser 5. Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1.

  • Page 139: Conference

    Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1.

  • Page 140: Forward

    Function Key Features and Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.

  • Page 141: Hold

    Function Key Features and Settings 3. Press key to select the Transfer in the type field. 4. Enter the Number that transfer to 5. Press or Save soft key to save the configuration To configure Transfer via Web Interface 1. Click Function keys →Line Key. 2.

  • Page 142: Group Listening

    Function Key Features and Settings 3. Click the button to save the configuration. Group Listening With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listening via Phone Interface 1.

  • Page 143: Redial

    Function Key Features and Settings 3. Press key to select the DND in the type field. 4. Press or Save soft key to save the configuration To configure DND via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select DND in the Type. 3.

  • Page 144: Set Sms Line Key

    Function Key Features and Settings 1. Click SettingSMS 2. Select the account (from which account the SMS sent) 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2.

  • Page 145: Record

    Function Key Features and Settings 3. Press key to select the SMS in the type field. 4. Press or Save soft key to save the configuration To configure SMS via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3.

  • Page 146: Url Record

    Function Key Features and Settings To configure the record via Web Interface 1. Click Function keys → Line or Line Key. 2. Select the desired Line or Line Key and select Record in the Type. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not.

  • Page 147: Paging

    Shared Line Htek IP Phone supports “Shared Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group,...
  • Page 148 Function Key Features and Settings all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group. All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).

  • Page 149: Public Hold

    Function Key Features and Settings 7. Press or Save soft key to save the configuration To configure the line key as line via Web Interface 1. Click Function keys → Line or Line Key. 2. Select the desired Line or Line Key and select Line in the Type. 3.

  • Page 150: Private Hold

    Function Key Features and Settings Click the button to save the configuration. Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.

  • Page 151: Share Line

    Function Key Features and Settings Share line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time.

  • Page 152: Hot Desking

    Function Key Features and Settings Select the desired Key and select share line in the Type. Enter the number in the value field. Select the desired account from the pull-down list of Account field. Click the button to save the configuration. Note：...

  • Page 153: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.

  • Page 154: Zero Touch

    Function Key Features and Settings Press Menu →Features →Function Keys→Line or Line Keys as Function Keys → Line Key1(for example) Select the wanted Line or Line Key. Press key to select the ACD. Enter the label in the label field. Select the desired account in the Account field.

  • Page 155: Multicast Paging

    Function Key Features and Settings Press key to select the zero touch Press or Save soft key to save the configuration To configure the zero touch via web interface: Click Function keys →Line Key. Select the desired Key and select zero touch in the Type. Click the button to save the configuration.

  • Page 156: Receiving Rtp Stream

    Function Key Features and Settings Sending RTP Stream To configure a multicast paging key via phone interface Press Menu→Feature →line or Line Key→Line Key1（e.g.） Press or switch key to select the multicast paging in the type field. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 157 Function Key Features and Settings precedence over all incoming multicast paging calls. Valid values in the Paging Barge field:  1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.  Disabled: The voice call in progress will take precedence over all incoming paging calls. Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone.

  • Page 158: Upgrade

    Upgrade Note: The priorities of listening to multicasting addresses can be predefined: 1 being the highest priority, 10 with the lowest in priority order. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Listening to Multicasting addresses can be configurable via web interface only.

  • Page 159: Pcap Feature

    Upgrade Pcap Feature To use pcap via web interface: 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures. System Log To download system log via web interface: 1.
  • Page 160 URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Htek e.g. www.mycompany.com:5688/fm/ Htek e.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
  • Page 161 Upgrade 5. Click the button to save the configuration. 6. Restart the UC926, IP Phone will restart and auto-get firmware files from HTTP server. NOTES: Htek recommends end-user use the Htek HTTP server. For large companies, we  recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.

  • Page 162: Configuration File

    Upgrade 2. Click Brower or the blank. 3. Select the firmware (fw926.rom) and then click Configuration File To download configuration file: 1. Click Management  Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1.

  • Page 163: Troubleshooting

    Troubleshooting 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 3.

  • Page 164: Where To Set The Tone

    Troubleshooting Installation instructions, refer to the phone installation section. Check whether dial tone is present on one of the audio modes.  Switch between the Handset, Headset (if you have) or Hands-Free Speakerphone to check  whether dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate ...

  • Page 165: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate? Click ManagementServer CA  How to use Vlan? For Vlan information, please click VLAN Note  How to use LLDP? For LLDP information, please click VLAN Note ...

  • Page 166: How To Set Lcd And Web Gui

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI?

  • Page 167: All Documents

    Troubleshooting All Documents  Click Documents Guide, you can get all tech files.

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