Automatic Call Distribution (Acd) - Htek UC9 Series User Manual

3. Press or Save soft key to save the configuration.
To configure the Hot Desking via Web interface:
1. Click Function Keys→ Line Key.
2. Select the desired Line Key and select Hot Desking in the Type field.
3. Click the
To use the Hot Desking feature on the user interface:
1. Press the Hot Desking key when the IP Phone is idle.
2. "Clear all other account config?" is shown on the screen and press OK.
2. Enter the Extension number and password
3. Click Save soft key
You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your
system administrator.

Automatic Call Distribution (ACD)

ACD feature is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but who
require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek
IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the
registered IP phone users. To use this feature, first you should configure an ACD key in the advance
settings.
To configure the ACD via Phone interface
1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example)
2.Press and key to select the ACD in the Type field.
3. Select the desired account in the Account ID field.
4. Press or Save soft key to save the configuration.
To configure the ACD via Web interface:
1. Click Function Keys→ Line Key.
2. Select the desired Line Key and select ACD in the Type field.
3. Select the desired account from the pull-down list of Account field.
4. Click the
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
button to save the configuration.
button to save the configuration.
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