Acd - Htek UC926E User Manual

Note:
This feature is not available on all servers. For more information, contact your
system administrator.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD
system handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of the different personnel at the
earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute
calls from large volumes of incoming calls to the registered IP phone users. To use this
feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface
Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
1.
Key2(for example)
2. Press and
3. Enter the label in the Label field.
4. Select the desired account in the Account ID field.
5. Press or Save soft key to save the configuration
To configure the ACD via Web interface :
Click Function Keys →Line Key.
1.
2. Select the desired Key and select ACD in the Type.
3. Enter the label in the Label field.
4. Select the desired account from the pull-down list of Account field.
5. Click the
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
key to select the ACD.
button to save the configuration.
Function Key Features and
Settings
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