Htek UC9 Series User Manual
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Htek UC9 Series User Manual

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Htek IP Phones UC9xx Series
User Manual
Version 2.42.6.5
2023.5
1

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Summary of Contents for Htek UC9 Series

  • Page 1 Htek IP Phones UC9xx Series User Manual Version 2.42.6.5 2023.5...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.
  • Page 3 compliance could void the user's authority to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 4: Table Of Contents

    Table of Content Notices Information ............................ 2 Copyright ............................2 Safety Instructions ..........................2 WEEE Warning ........................... 2 Cleaning .............................. 2 FCC Statement ........................... 2 Table of Content ............................4 Before You Begin ............................9 Getting Started ............................10 Packing List ............................10 UC9XX Packing List ........................
  • Page 5 Call Forward ..........................52 Call Return ..........................55 Call Waiting Tone ........................56 Hide Caller ID ..........................56 Reject Anonymous ........................57 Call Mute ........................... 57 DND ............................57 Hot Line ............................. 58 Auto Redial ..........................59 Help center ..........................60 Diagnostics ..........................
  • Page 6 Manage your recordings ......................101 USB Headset ..........................102 Adding a Wallpaper from a USB Flash Drive ................. 103 Adding a Screen Saver from a USB Flash Driver ................104 Bluetooth ..............................105 How to Activate Bluetooth?......................105 To activate Bluetooth via Phone interface: ................105 How to Pair the Bluetooth Headset to the Phone? ................
  • Page 7 Dial Plan............................145 Phone Lock ............................. 146 Emergency Call ........................147 Action URL ............................148 Softkey Layout ..........................149 Settings ..............................150 General settings ..........................150 Dial-Now Timeout ........................150 No Key Entry Timeout ......................151 Label Scroll ..........................151 Show Missed Calls ........................
  • Page 8 Revision History Version Number Revision Date Revision Description 1. Add Gray Level 2. Update LED Instruction V2.42.6.5 2022.9.28 3. Add Zero Touch function 4. Add Linekey Page Reset function V2.42.6.5 2023.5.26 1. Add USB button function...

  • Page 9: Before You Begin

    Note: This guide mainly takes UC926U IP phones as an example. This user guide contains information for the following HTEK products: ⚫ UC926(U)(S)(E) Enterprise HD IP Phones ⚫...

  • Page 10: Getting Started

    Getting Started Packing List UC9XX Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone station 2. The phone stand 3. Handset 4. Handset cord...
  • Page 11 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 12: Phone Installation

    Phone Installation UC9xxPhone Installation 1. Attach the phone stand 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 13: Hardware Components Preview

    Hardware Components Preview UC926(U/S/E)

  • Page 14: Uc924(U/S/W/E)

    UC924(U/S/W/E) UC923(U/E)
  • Page 15 Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 16 accounts on UC926(U/S/E) Line keys The phone supported up to 12 accounts on UC924(U/S/W/E) The phone supported up to 8 accounts on UC923(U)
  • Page 16 To be configured as different function as: Line Speed Dial BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group Line Keys XML Browser LDAP Network Directories Conference Forward Transfer Hold Redial Call Return Record URL Record Group Listening...
  • Page 17 Zero Touch Network Group Multicast Paging Group Call Park Call Park Retrieve XML BLF Silent Call Smart BLF Press this button to place a call in hands-free mode. Speaker To dial the previous dialed Redial number. To act as send key. To decrease the volume.

  • Page 18: Uc921(U/E/G/P)

    UC921(U/E/G/P) Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys Steady green: idle interface, during a call.. Blink red: a call incoming Labels automatically to identity their context-sensitive Soft keys...
  • Page 19 1. To mute the voice during the call (Red light). Mute key 2. To un-mute the call. To be configured as different function as: Line Speed Dial BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group Line Keys XML Group...
  • Page 20 Zero Touch Network Group Multicast Paging Group Call Park Call Park Retrieve XML BLF Silent Call Smart BLF Press this button to place a call in hands-free mode. Speaker To dial the previous dialed Redial number. To act as send key. To decrease the volume.

  • Page 21: Uc912(E/G/P)

    UC912(E/G/P) UC902(P) Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts on UC912(E/G/P) The phone supported up to 2 accounts on UC902(P) Line keys Steady green: idle interface, during a call..
  • Page 22 Labels automatically to identity their context-sensitive Soft keys features. Navigation Keys 1. Scroll the information or options displayed on the screen. 2. You can quickly access historical records and directories. Navigation keys OK key 1. Can quickly enter the menu 2.
  • Page 23 Forward Transfer Hold Redial Call Return Record URL Record Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park Call Park Retrieve XML BLF Silent Call Smart BLF Press this button to place a call in hands-free mode. Speaker To dial the previous dialed Redial...

  • Page 24: Uc903

    UC903 Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Steady green: idle interface, during a call.. Line keys Blink red: a call incoming Labels automatically to identity their context-sensitive...
  • Page 25 the screen. Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows the screen. Down arrow key: To move down of the selection shows on the screen. 1.
  • Page 26 Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park CallPark Retrieve XML BLF Silent Call Smart BLF Press this button to place a call in hands-free mode. Speaker To dial the previous dialed Redial number.

  • Page 27: Uc902S(P)/Uc902E/Uc902G

    UC902S(P)/UC902E/UC902G Item Description To present all information about the date& time, accounts, soft keys, messages, calls and other some LCD screen information. To indicate the power status Power Indicator LED The phone supported up to 2 accounts Steady green: during a call. Line Keys Blink red: a call incoming Labels automatically to identity their context-sensitive...
  • Page 28 BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group LDAP Network Directories Conference Forward Transfer Hold Redial Call Return Record URL Record Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park...
  • Page 29 To indicator the New message, and press to read. Message 1.To transfer a call to a third party. 2.To enable or disable Forward feature during the idle Transfer page. 1. To dial the previous dialed number. Redial 2. To act as send key. To decrease the volume.

  • Page 30: Idle Screen

    Idle Screen UC926(U/S/E) UC924(U/S/W)

  • Page 31: Uc923(U/E)

    UC923(U/E) UC921(U/E/G/P)

  • Page 32: Uc912(E/G/P)/Uc903

    Name Description It is the area that displays the current set date and time of the 1. Date & Time phone. It is the area to display the phone’s notifications such as 2. Notice missed calls, SMS, do not disturb mode and many more. For more info, see Icon Preview.

  • Page 33: Uc902(S/P/E/Sp/G)

    UC902(S/P/E/SP/G) Name Description It is the area that displays the current set date and time of the 1. Date&Time phone. It is the area to display the phone’s notifications such as 2. Notice missed calls, SMS, do not disturb mode and many more. For more info, see Icon Preview.

  • Page 34: Initialization Process

    Initialization Process After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization. The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting”. Then show “Initializing “during the initialization, and all the indicators on the phone LCD are always on. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 35 2. Press Menu→ Status→ Network 3. Press Menu→ Status→ Network→ IPV4 4. Press Menu→ Status→ Network→ IPV6...
  • Page 36 1. Press Menu→ Status→ Accounts To view the phone status via Web interface: 1. Login webpage 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully. View the information of Version, Account Status and Network.

  • Page 37: Registration

    Registration To register via Phone interface 1. Press Menu→ Settings→ Advanced (default password: admin)→ Accounts 2. Select the desired account. 3. Select Enable for Active. 4. Select the desired Profile of the account. 5. Fill in the SIP User ID, Authenticate ID. 6.
  • Page 38 3. Fill in the Primary SIP Server and other profile information. 4. Select the SIP Transport. 5. Click to save the configuration. 6. Click Account→ Basic. 7. Select the desired account from the pull-down list of Account field.
  • Page 39 8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information. 11. Click to save the configuration. To register via DHCP SIP Server 1. Login web page and Click Profile→ Basic 2.

  • Page 40: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Icon Preview Icon Description Icon Description Network down Call Park Line(Registered Intercom succeed) Line (Unregistered) Prefix Line(Ringing) XmlGroup Speed Dial LocalGroup BLF(No subscription) XmlBrowser BLF(Free) LDAP BLF(Ring) Broadsoft Group BLF(Talking) Forward Speakerphone mode Transfer Handset mode Redial Headset mode Call Return...
  • Page 41 Mute Group Listening Multipaging Volume is 0 ParkRetrieve SRTP Share Line Hold(DSS key) hold Dialed/PickUp Bluetooth mode is on Bluetooth headset is both Received calls paired and connected Missed calls Forward Wi-Fi obtaining Wi-Fi connection is Conference successful Keypad locked Wi-Fi Disconnacted DTMF Other Functions...
  • Page 42 Icon Description Network Line(Registered succeed) Line(Unregistered) Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb SRTP Received calls Dialed Calls Missed calls Forward calls...

  • Page 43: Led Instruction

    LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting The Power LED of UC926(E/U),UC924(U/E/W),UC923(U) has two colors, the Power LED of the others only has one color.

  • Page 44: Shared Line Led

    No subscription or Account dropped. Shared Line LED LED Status Description Idle status Stay green a member of the SCA group in off-hook status Other member of the SCA group’s led status Stay red when a member of the SCA group in off-hook status a member of the SCA group in Private hold Blinked green every 500ms...

  • Page 45: Call Features

    More Key see Line Key Overview # as Send Key Hot Line Anonymous Call History Local Contacts Remote Contacts(When you use remote, It will display) AP Contacts(When you use AP contacts, It will display) Directory LDAP Contacts(When you use LDAP, It will display) BlackList All Calls/Missed Calls/Dialed Calls/Received Calls/Forwarded History...

  • Page 46: Basic Call Features

    Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Speakerphone. To place a call by Handset: 1. Pick up the handset. 2. Enter the number. 3. Press the Send soft key. To place a call by Headset: 1.

  • Page 47: End A Call

    End a Call Here shows to end a call during three modes: To end a call by Handset In handset mode, press the EndCall soft key or hang up the handset. To end a call under Headset Mode In headset mode, press the EndCall soft key or press To end a call under Speakerphone Mode In speakerphone mode, press the EndCall soft key or press Note:...

  • Page 48: Incoming Call Show Mode

    Incoming Call Show Mode There are three incoming call show modes: 1. name of the contacts 2. name and number of the contacts 3. name and number of the incoming call and the account which is connecting To set Incoming Call Show Mode via Web interface: 1.

  • Page 49: Call Transfer

    Call Transfer There are three transfer mode: Blind, Attended and Semi-Attended Transfer. Blind Transfer When you are in a call, 1. Press or Transfer soft key, the current call will be holding. 2. Enter the number you want to transfer to. 3.
  • Page 50 Relates to Override Transfer On Hook: There are two calls at the same time, and one is in talking, another one is on held. This feature allows you to transfer the current talking call to the held call by hanging up the handset. How to configure 1.

  • Page 51: Call Conference

    How to configure Log into webpage, Profile → Basic → Transfer Release Trigger. 1. NOTIFY with 200OK After receiving REFER request send by phone, the server will send NOTIFY to the phone, and the phone response 200 OK, this is the trigger for the phone to release the call. 2.

  • Page 52: Call Forward

    Note: 1. If does not answer the call, can back to continue the conversation with B; 2. Once hangs up the call, the conference is ended, while if drops the call, A&C A&B continues the conversation. 3. The conference feature is not available on all servers. For more information, contact your system administrator.
  • Page 53 To configure no answer forward via Phone interface: No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu→ Features→ Forward→ No Answer. 2. Press to select the Enable choice 3. Enter the Forward To number and After Ring Times. 4.
  • Page 54 To configure Forward via Web interface 1. Setting→ Features 2. Click On for the Always/Busy/No Answer 3. Fill in the Target number. 4. Fill in the After Ring Time. 5. Fill in the On Code and Off Code (optional). 6. Click to save the configuration.

  • Page 55: Call Return

    a. Press to select the Disable choice b. Press or Save soft key to save the configuration. To cancel the forward feature via Web interface 1. Setting→ Features 2. Click Off for the Always/Busy/No Answer 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing.

  • Page 56: Call Waiting Tone

    Call Waiting Tone To enable the Call Waiting and Call Waiting Tone via Web interface 1. Click Setting→ Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting→ Tones 2.

  • Page 57: Reject Anonymous

    2. Press key to select the Disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call feature, so you will not hear the unknown calls.

  • Page 58: Hot Line

    To enable DND feature via Phone interface: Press the DND soft key when the phone is idle, and then is shown on the LCD. To disable DND feature via Phone interface: Press the DND soft key again, and then there is no on the LCD.

  • Page 59: Auto Redial

    4. Delete the Hotline Number and save the configuration, then now the Hotline auto dial is cancelled. Auto Redial After setting this option, if the phone you are calling responds 486 Busy Here, the phone will prompt it with a busy tone (Busy Tone Timer (0~5s)), and then it will prompt Auto Redial, as shown in the figure. If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times.

  • Page 60: Help Center

    Note: If you do not want the Busy here prompt, please set Busy Tone Timer as 0. 0 means there is no busy tone. Help center The help center has two modes: software problem diagnosis and hardware diagnosis. The fault diagnosis mode is used to help technical support engineers collect information (such as phone logs and configurations) more conveniently for technical support and development engineers to analyze customer problems.
  • Page 61 Hardware diagnosis You can perform hardware diagnosis only via Phone interface Press Menu Press the keypad ##** Press to select Hardware diagnostics Audio Diagnostic： Select Audio Diagnostic The voice chip self-check is automatically performed after the page is displayed Voice echo test Related tests are performed on the phone and you can switch by speakerphone, handset and headset Press finish and choose the result If you choose abnormal, the phone will play an audio clip:...

  • Page 62: Diagnostics

    WAN Port Status: The device checks itself and displays network information LAN Port Status： The device checks itself and displays network information Ping： The default detection is 8.8.8.8. Press back and you can enter the IP address TraceRoute: The default detection is 8.8.8.8 Press back and you can enter the IP address USB Diagnostic: The device automatically checks the USB port status...
  • Page 63 Press to choose diagnostics Enter Network→Ping Fill in Ping IP or URL Press soft key Start You can also use Ping via the web user interface: Click Network→Diagnostics Choose method Ping Fill in IP Addr Click Traceroute Traceroute measures how long it takes by sending small packets to the destination device until it returns.

  • Page 64: Power Saving

    You can also use Traceroute via the web user interface: Click Network→Diagnostics Choose method Traceroute Fill in IP Addr Click Power Saving The power saving feature is used to turn off the backlight to conserve energy. The phone enters power saving mode after it has been idle for a certain period of time.

  • Page 65: Advanced Call Features

    Advanced Call Features Call Pickup With this feature, you can answer incoming calls someone else received. To configure Direct Pickup code via Web interface 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3.

  • Page 66: Group Pickup

    Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure Group Pickup code via Web interface 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3.

  • Page 67: Busy Lamp Field (Blf)

    2. Select the desired Line Key and select Call Park in the Type field. 3. Enter the call park code in the Value field. 4. Select the Account. 5. Click the button to save the configuration. Busy Lamp Field (BLF) You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.

  • Page 68: Audio Alert For Blf Pickup

    To configure Visual Alert for BLF Pickup via Web interface 1. Click Setting→ Features→ Call Pickup→ Visual Alert for BLF Pickup 2. Select Enable or Disable for Visual Alert for BLF Pickup. 3. Click to save the configuration. To configure BLF via Web interface 1.

  • Page 69: Blf List

    Share Line Htek IP Phone supports “Shared Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.

  • Page 70: Intercom

    this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. To enable shared call appearance, the user would need to register the shared line account on the phone.

  • Page 71: Intercom Barge

    2. Press key to select the Intercom in the Type field. 3. Enter the intercom codes followed by desired number. 4. Select the Account ID. 5. Press or Save soft key to save the configuration. Then the selected Line Key will work as Intercom. To configure Intercom feature via Web interface 1.

  • Page 72: Voice Mail

    To send SMS via Phone interface: 1. Click Menu→ Messages→ SMS→ Set SMS 2. Enter the contents in the white field. 3. Press the Send button. 4. Select the account in the From field (from which account the SMS sent) 5.
  • Page 73 To configure the Voice Mail feature via Phone interface: 1. Press Menu→ Messages→ Voice Mail→ Set Voice Mail. 2. Enter the Account No. 3. Press or Save soft key to save the configuration. To configure the Voice Mail feature via Web interface: 1.

  • Page 74: Using The Hot Desking

    You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. To listen to voice mails: When the phone interface prompts receiving new voice mail icon, the power indicator LED work(Settings→...

  • Page 75: Automatic Call Distribution (Acd)

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users.

  • Page 76: Directory

    Directory This section provides the operating instructions for managing contacts. The topics include: ⚫ Local Directory ⚫ Remote Phonebook ⚫ LDAP ⚫ Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No., so you will not forget their number.

  • Page 77: Managing The Local Directory Contacts

    4. Select the Detail and press OK soft key or press 5. Edit the group information. 6. Press the Save softkey or press to save the configuration. Deleting Contact Groups When deleting a contact group, the Contacts group will not be deleted. To delete Contact Group in the Local directory 1.
  • Page 78 5. Press the Save softkey or press to save the configuration. To add contacts from history via Phone interface: 1. Press History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls 2. Press to select the targeted one. (Press switched among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).
  • Page 79 Viewing Contacts To view Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Select the desired contact group or Contacts. 3. Press Enter soft key or press Editing Contacts You can update your contacts' information. To edit Contacts in the Local Contacts: 1.

  • Page 80: Moving A Local Directory Contact To Blacklist

    3. Press Enter soft key or press 4. Press the Option soft key. 5. Select the “Delete” option and press the OK or And prompt “Are you sure to delete this item?”. Press OK soft key or Deleting All Contacts You can delete all contacts from the Local Directory.
  • Page 81 When you place a call from the contact, the phone idle screen will show the contact photo.

  • Page 82: To Import Or Export The Contact List

    Note: The size of each photo file cannot exceed 10KB, and the size does not exceed 100x100 pixels. Contacts photo server The user can obtain the latest photo of the corresponding account contact through the server. First, click Setting→ Preference, and fill in the Contacts Photo Server path (e.g. http://192.168.1.18/photo/). Maximum length of contact photo server parameter 255.

  • Page 83: Blacklist

    To import an XML file of contact list via Web interface: 1. Click on Directory→ Directory 2. Click to select a contact list file (file format must be .xml) from your local system. 3. Click to import the contact list. To export an XML file of contact list via Web interface: 1.

  • Page 84: Viewing Blacklist Contacts

    To add a blacklist contact via web interface: 1. Click the webpage->Directory->Directory -> BlackList 2. Fill in the desired value in the contact (Name, Number). 3. Click the Add button and save the configuration. Viewing Blacklist Contacts You can view the blacklist contacts from the Blacklist on your phone. To view blacklist contact via phone interface: 1.

  • Page 85: Remote Phonebook

    2. Press the Option soft key and select the Add to Contacts. 3. Press the OK soft key and a pop-up box "Move item to contacts, Are you sure?". 4. Press OK soft key. To move a blacklist contact to the Local Directory via web interface: 1.

  • Page 86: Ldap Phonebook

    To check the contacts via Phone interface: 1. Press Directory→ Remote Contacts or Menu→ Directory→ Remote Contacts, and then you can see the item you set. 2. Select the item and press Update. 3. After updating completely, press Enter and you will find the detail. Note: Every remote phonebook, only supports 10000 contacts.
  • Page 87 Following is the example screenshot for the configuration. To configure LDAP Key via Web interface: 1. Click Function Keys→ Line Key→ choose Line Key2(for example) 2. Select LDAP in the Type field. 3. Click to save the configuration. To Configure LDAP Key via Phone interface: 1.

  • Page 88: Call History Setting

    To search contact in LDAP contacts: 1. Click the Directory soft key on Idle interface. 2. Select the LDAP Contacts and click Enter. 3. Enter the first character or more of contact’s name or number. 4. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
  • Page 89 To view the call history via Phone interface: 1. Press the History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls. The LCD screen displays All Calls list. 2. Press to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
  • Page 90 2. Press to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press the Option soft key, and then select Delete All from the prompt list. 4. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. To add to Local Contacts from history via Phone interface: 1.
  • Page 91 To Dial a call from Call History via Web interface: 1. Click Directory→ Call History 2. Select the desired history item and click Tel Number. 3. Then the call is dialed on phone.

  • Page 92: Audio Settings

    Audio Settings Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu→ Settings→ Basic Setting→ Ring Tone. 2. Press to select the aimed one. 3. Press or Save soft key to save the configuration.
  • Page 93 To adjust the Ring Tone Type via Web interface 1. Setting→ Preference→ Ring Tones 2. Select the wanted one and enter the Ring Volume 3. Click to save the configuration. To configure Distinctive Ring Tone via Phone interface 1. Press Directory → Local Contacts → Contacts 2.

  • Page 94: Volume

    Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface: 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via Phone interface: Press during a call in handset mode.

  • Page 95: Voice Mail Tone

    To adjust the speaker Volume via Phone interface: Press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail. 1. Login webpage, and click the Setting→ Preference 2. Select On or Off for Voice Mail Tone. 3.

  • Page 96: Play Hold Tone Delay

    Play Hold Tone Delay When you hold the phone, how many seconds to play beep? 1. Login webpage, and click the Setting→ Preference 2. Set the value for Play Hold Tone Delay. 3. Click for the setting. Voice Handfree AGC AGC is the automatic gain control, which amplifies the sound according to the loudness of the speech during use.

  • Page 97: Volume Amplification

    Volume Amplification Handset Send Volume A fixed gain that controls the volume sent by the Handset. The AGC feature for handset is enabled by default. If you set this option, the AGC feature for handset will be closed. To configure Handset Send Volume via Web interface: 1.

  • Page 98: Handfree Send Volume

    Handfree Send Volume A fixed gain that controls the volume sent by the Handfree (speakerphone). If Handfree AGC is enable, Handfree Send Volume option will not work. To configure Handfree Send Volume via Web interface: 1. Click Setting → Voice. 2.
  • Page 99 Note: Only when the volume adjustment on the LCD is greater than +7, the extra loud will take effect.

  • Page 100: Usb

    USB Recording You can record active calls onto a USB flash drive connected to your phones, and the recordings will be saved as *.wav files. USB recording is not available by default. Please contact your system administrator for enabling the feature.

  • Page 101: Manage Your Recordings

    To pause/resume a recording: ⚫ Press Pause Rec soft key to pause the current recording. When a recording is paused, the recording pause icon are displayed in the notification bar. ⚫ Press Resume Rec soft key to resume the paused recording. To stop a recording: There are two ways to stop recording: End the call directly...

  • Page 102: Usb Headset

    When playing a recording, you can pause, fast forward and rewind. Pause: Press to pause or resume the recording. Fast forward and rewind: Press soft key to fast forward or rewind the recording To toggle list loop mode: ⚫ Press to adjust the list loop mode.

  • Page 103: Adding A Wallpaper From A Usb Flash Drive

    Plug the headset into the USB port Press the headset key to open Headset mode Press the headset key again to close Headset mode For information on how to configure the headset mode. see Headset Mode Adding a Wallpaper from a USB Flash Drive You can use a picture that is stored on a USB flash drive as the wallpaper of your phone.

  • Page 104: Adding A Screen Saver From A Usb Flash Driver

    Note: Photo size should be less than 100KB, name length should be less than 48. You can only upload screen photos in format of '.bmp' and '.jpg'. Adding a Screen Saver from a USB Flash Driver You can use a picture that is stored on a USB flash drive as the screen saver of your phone. Make sure the USB flash drive is connected to your phone successfully.

  • Page 105: Bluetooth

    Bluetooth UC926U connects to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0. Supported model: built-in: UC926U(E) UC924W(E) UC921E UC912E with dongle WFBT60: UC926S UC924U UC923U UC921U How to Activate Bluetooth? To activate Bluetooth via Phone interface: 1.

  • Page 106: How To Pair The Bluetooth Headset To The Phone

    How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset: 1. Turn on the Bluetooth headset. 2. Long press the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue. The Bluetooth headset is in pairing mode.
  • Page 107 4. Choose the desired Bluetooth Device from the list and connect to it: 5. If the Bluetooth Device is connected/paired successfully, you will see the “Connect Success!” and connected successfully icon.

  • Page 108: How To Edit Device Information

    6. If you want to disconnect with this Bluetooth device, you can press the “Enter” button, then press the “Disconnect” button. 7. When you back to idle interface, you will see the connected successfully icon: How to edit device information? How to edit device information on phone interface: 1.

  • Page 109: How To Answer An Incoming Call

    2. Press the enter button, you can edit the Device Name: Note: The phone must be in the headphone mode to normally use the Bluetooth function. How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.

  • Page 110: How To End Call

    How to End Call? To end a call: With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call. Wi-Fi When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks. All the available wireless networks will display in scanning list on the LCD screen.

  • Page 111: How To Connect The Uc926U To An Available Wireless Network

    How to Connect the UC926U to an Available Wireless Network? Connect to an available wireless network via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Wi-Fi: Available Network(s) 2. Press the Enter button, you will see many available wireless networks:...
  • Page 112 1. You can press the “scan” button to scan the wireless network. 2. You can press the “Detail” button to view a wireless network’s detail information. 3. Choose desired wireless network and then press the “Connect” button: 4. You must enter the wireless network’s password:...

  • Page 113: How To View Wireless Network Status

    5. If the wireless network’s password is correct, the wireless network will connect successfully: How to view Wireless Network status? 1. You will see the wireless network successfully connected icon when phone connects wireless network successfully and back to idle interface:...

  • Page 114: How To Disconnect Wireless Network

    2. You can see the wireless network’s detail information as follow: Menu->Status->Information: Or as follow: Menu->Settings->Basic Setting->Wi-Fi: wireless status: How to Disconnect Wireless Network? Disconnect wireless network via Phone interface: 1. Enter Menu->Settings->Basic Setting->Wi-Fi: The Storage Network 2. Select the current connected Wi-Fi. 3.

  • Page 115: How To Disable Wi-Fi Feature

    Select a Security Mode Enter the desired wireless network (SSID) If the wireless network is secure, please enter its password in the password field. 3. Press the “Save” button, and then you can choose this wireless network to connect it. How to Disable Wi-Fi feature? To disable the Wi-Fi feature via Phone interface: 1.

  • Page 116: Line Keys

    Line Keys Line Key type Line supports two modes: Default and Lock. Default mode: Line Key will only be displayed on the configured page. Lock mode: The line key will reflect on the same position on every page when the line key is set as the Line type.

  • Page 117: Speed Dial

    Speed Dial With this feature, you can dial one number by pressing the configured Speed Dial key. To configure Speed Dial feature via Phone interface 1. Press Menu→ Features→ Function Keys→ Line keys as Function Keys→ Line Key2(for example) 2. Press key to select the Speed Dial in the Type field.

  • Page 118: Dtmf

    1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select BLF in the Type field. 3. Enter the monitored phone number in the Value field. 4. Select the Account. 5. Fill in the Extension. 6. Click to save the configuration.

  • Page 119: Local Group

    To configure the Prefix via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press key to select the Prefix in the Type field. 3. Enter the value field with number that you want to set as prefix. 4.

  • Page 120: Xml Browser

    4. Press or Save soft key to save the configuration. To configure the XML Group via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select XML Group in the Type field. 3. Select the desired remote phonebook in the Account field. 4.

  • Page 121: Conference

    Then you can press the Network Group key to quickly enter the selected secondary directory of Broadsoft Contacts. Conference The Htek IP Phone supports up to 5-way conference. You can configure the line key to be used as a conference key. To configure the Conference via Phone interface 1.

  • Page 122: Forward

    Forward 1. If the Forward Key has no configuration value, press it to enter the Always Forward configuration page. 2. If the forward key is configured with a value, please press this key to always turn it on, and this notification message will be displayed on the phone LCD.

  • Page 123: Hold

    1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press key to select the Transfer in the Type field. 3. Enter the Number to transfer to in the Value field. 4. Press or Save soft key to save the configuration. To configure Transfer via Web interface 1.

  • Page 124: Redial

    3. Press or Save soft key to save the configuration. To configure DND via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select DND in the Type field. 3. Click the button to save the configuration. To enable DND feature Press the DND key when the phone is idle status, and then DND icon is shown on the LCD.

  • Page 125: Url Record

    To configure the Record via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Record in the Type field. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording.

  • Page 126: Paging

    Note: Please contact the system administrator whether support this feature or not. Paging With this feature, you can call a paging group directly. To configure the Paging via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.

  • Page 127: Public Hold

    To configure the Group Listening via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Group Listening in the Type field. 3. Click to save the configuration. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that SLA group can use this key to hold or resume a call.

  • Page 128: Zero Touch

    Note: Please contact the system administrator whether support this feature or not. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Procedure Enter the zero touch screen (have two way, do one of the following) Auto enter the zero touch screen when phone startup, you need enable zero touch active via web interface web path: Management->Auto Provision->Firmware Upgrade->Zero Active...

  • Page 129: Multicast Paging

    Press the Next soft key and you can change provision parameters in this page Tip: temporary changes you made in this page will be saved in the last step Press the Next soft key, save the above temporary configuration, then IP phone will connect to the configured provisioning server and perform auto provisioning.
  • Page 130 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example). 2. Press or Switch soft key to select the Multicast Paging in the Type field. 3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 131 3. Click the button to save the configuration. Listening Address To configure multicast listening addresses via Web interface: 1. Click Directory→ Multicast Paging. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4.

  • Page 132: Programmable Key

    Programmable Key Soft Keys, Navigation Keys and Hard Keys are Programmable. You can define them as some other features rather than the default in idle status. And please note that if the blank is gray, it means that the type is not editable. Customizing the Soft Keys You can customize the soft key functions displayed at the bottom of the phone screen.

  • Page 133: Customizing The Hard Keys

    Customizing the hard Keys You can customize the hard keys on the phone, such as navigation keys, volume keys, voicemail, headset, mute, Speaker, conference, HOLD, transfer. To configure the hard keys via Web interface: 1. Click webpage → Function keys →Programmable Key 2.

  • Page 134: Customizing Your Phone

    4. (Optional.) Enter the string that will appear on the phone screen in the label field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the corresponding value in the Value field. 7. Click button to save the configuration. 8.

  • Page 135: Language

    To change to password via Web interface 1. Management→ Password 2. Fill in the value (Maximum length of Current Password/New Password/Confirm Password) 3. Click to save the configuration. Note: When you use the web interface, default: username: admin password: admin Language The default Phone interface language is English.

  • Page 136: Wallpaper

    To change the language via Web interface 1. Setting→ Preference→ Web Language & LCD Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Wallpaper To change wallpaper, go by the following steps: To change the wallpaper via Phone interface:...
  • Page 137 To change the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper to delete. 3.

  • Page 138: Screen Saver

    Screen Saver There are four types of screen saver: Time & Logo, Time Only, Photo Switch and Static Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Time Only: when the screensaver works, it will only show Time Photo Switch: all screensaver pictures display one by one.
  • Page 139 1. Setting→ Preference 2. Choose the picture wanted to use as screen saver 3. Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting→ Preference 2. Select the photo that to delete. 3. Click to delete the photo.

  • Page 140: Backlight

    Note: 1. The upload Photo size should be less than 100KB, name length should be less than 48 characters, and the File name should be letters, numbers, or underline '_' and photo number should be less than 9. 2. The default screensaver photos cannot be deleted. 3.
  • Page 141 2. Press to change the right time, or you can input the right time. 3. Press Save soft key to save the configuration. To configure the Time & Date Format via Phone interface 1. Press Menu→ Settings→ Basic Setting→ Time & Date Format 2.
  • Page 142 To configure the DHCP Option 100 via Web interface: 1. Log into the webpage (default username: admin, password: admin) 2. Setting→ Date & Time→ DHCP Option 100 3. Select Yes for the DHCP Option 100 4. Click to save the configuration. To configure the NTP Server via Web interface 1.

  • Page 143: Led Status Setting

    2. Select Yes or No for SIP Date Override Time. 3. Click to save the configuration. To change the Account via Web interface 1. Setting→ Date & Time→ Account. 2. Select Yes for SIP Date Override Time and select desired Account. 3.

  • Page 144: Key As Send

    Key as Send To configure # as Send Key via Phone interface: 1. Press Menu → Features → # as Send Key 2. Switch the option to Enable. 3. Press Save soft key. To cancel # as Send key via Phone interface: 1.

  • Page 145: Dial Plan

    2. Select Yes or No for Use # As Dial Key. 3. Click SaveSet for the setting. Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accepts digits: 1,2,3,4,5,6,7,8,9,0, *, # Grammar Description...

  • Page 146: Phone Lock

    Note: 1. Illegal input will fall back to default: {[x*]+}, illegal characters refer to all characters not within {}. 2. If the number you entered does not match the dial plan, you will not be able to make outgoing calls. Phone Lock To enable Keypad Lock via Phone interface: 1.

  • Page 147: Emergency Call

    2. Press key or Switch or press and press to change to choose Disable. 3. Press Save to save the configuration. To enable Keypad Lock via Web interface: 1. Click Setting→ Features→ Phone Lock 2. To choose All Keys, Menu Key, or Function Keys for the Keypad Lock. 3.

  • Page 148: Action Url

    Action URL To configure action URL via Web interface: 1. Click Setting→ Action URL 2. Fill in the needed values in the designated blank spaces. 3. Click to save the configuration.

  • Page 149: Softkey Layout

    Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface: 1. Click Setting→ Softkey Layout 2. Select Enable for Custom Softkey 3.

  • Page 150: Settings

    Note: When there are more than 5 items in the Enable field, the last soft key will display More, and last two item will show on the next page of soft key, you can check by press More. Settings General settings Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.

  • Page 151: No Key Entry Timeout

    No Key Entry Timeout No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via Web interface: 1. Click Setting→ Preference 2.

  • Page 152: Auto Logout Time

    Note: 1. If it is turned on again, the missed call count during the closed period will not be displayed immediately but will be displayed together after the missed call count is increased again. 2. The data before closing Miss call will be cleared. To configure Show Missed Calls via Web interface: 1.

  • Page 153: Detect Ip Conflict

    Detect IP Conflict The IP phone will detect whether there is an IP conflict after obtaining the IP address. If so, it will prompt the IP conflict in the LCD pop-up box; you can select “Cancel” to ignore it or “Reboot” to let the phone re-request an IP address.

  • Page 154: Headset Mode

    Headset Mode How to configure Headset Priority via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Headset: 2. Enable the Headset Priority. 3. Choose the “Use Headset” or “Speaker&Headset” from “Ringer Device For Headset” option. 4. Press the save soft key to save the configuration. To configure Headset Priority via web interface: 1.

  • Page 155: Linekey Page Reset

    Enable headset mode when headset priority is not enabled: ⚫ Press the headset key on phone After pressing the headset key, the phone enters the dialing mode. And the headset is used only for calling. When dialing or calling, the headset is used as an answer mode, and the headset is not used by default as in the preceding case.

  • Page 156: Network Settings

    Save soft key to save the selected configuration Network settings Htek IP Phone supports IPv4, IPv6, IPv4&IPv6.They have two mode of Network: DHCP and Static. The default mode is DHCP, it will obtain IP address and other information automatically.
  • Page 157 2. Select IPv4 for Internet Port. 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IPv4→ DHCP mode. 2. Click Save and the pop-up box shows "System will reboot, Are you sure?". To configure a static IP address via Phone interface: 1.

  • Page 158: Ipv6

    IPv6 If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static IP Address. To configure IPv6 via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IP Port Mode.
  • Page 159 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin)→ Network→ WAN Port→ IPv6→ DHCP mode. 2. Click Save and the pop-up box shows "System will reboot, Are you sure?". To configure a static IP address via Phone interface: 1.

  • Page 160: Ipv4&Ipv6

    IPv4&IPv6 If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP and Static IP Address are same as above. To configure IPv4&IPv6 via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IP Port Mode.

  • Page 161: Preference (Ipv4/Ipv6)

    Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Preference (IPv4/IPv6) When the network set as IPv4&IPv6 dual stack mode, you can set the parameter “Preference (IPv4/IPv6)”...

  • Page 162: System Settings

    Note: The As Bridge mode is selected by default, and the “Connect to Expansion Module” mode is only required when the phone is connected to the expansion module. System settings Factory Reset To set Factory Reset via Phone interface 1. Press Menu→ Settings→ Advanced Setting (default password: admin)→ Phone Setting→ Factory Reset 2.

  • Page 163: System Log

    System Log To download system log via Web interface: 1. Click Management→ Configuration 2. Select the Syslog Level 3. Click of the System Log. 4. Then you will get a txt file: syslog.txt. Upgrade To upgrade via HTTP, the “Management” → “Auto Provision” → “Firmware Upgrade” → “Upgrade Mode”...
  • Page 164 6. Restart the UC926U, IP Phone will restart and auto-get firmware files from HTTP server. NOTES: ⚫ Htek recommends end-user use the Htek HTTP server. For large companies, we recommend maintaining their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.

  • Page 165: Configuration File

    2. Click or the blank. 3. Select the firmware (fw920D.rom) and then click Configuration File To download configuration file 1. Click Management→ Configuration→ Configure File 2. Click the , then you can get a file: cfg.xml or cfg.bin. To restore a configuration file 1.

  • Page 166: Optional Accessories With Your Phone

    Optional Accessories with Your Phone Headsets The phone supports wired headset and Bluetooth headset to place and answer calls. You can use only one headset at a time. Note: Bluetooth headset is only supported by UC926U. Bluetooth Headset You can use a Bluetooth headset to handle calls on the phones. For more information, refer to the documentation from your Bluetooth headset manufacturer.

  • Page 167: Expansion Module

    For more information about the expansion module UC46, please contact technical support, refer to the Htek expansion module UC46 user guide. Note: Expansion module is only supported by UC926(U/E/S) and UC924(U/E/W). Connecting the Expansion Module How to connect expansion modules? 1.

  • Page 168: Usb Button

    USB Button Htek IP phones support USB Button that connects to the USB port of the IP phones to implement various configuration functions. USB Button can be used in normal mode and emergency mode, with different usage scenarios.

  • Page 169: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? ⚫ Ensure your phone is properly plugged into a functional AC outlet. ⚫ Ensure that the phone is not plugged into a plug controlled by a switch that is off. ⚫ If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.

  • Page 170: How To Download Xml Configuration

    Troubleshooting How to download XML Configuration? ⚫ Click Management→ Configuration→ How to Import Trusted CA certificate? ⚫ Click Management→ Trusted CA...

  • Page 171: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate? ⚫ Click Management→ Server CA...

  • Page 172: How To Use Vlan

    5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN under NAT Mode How to Set LCD and Web GUI? ⚫...

  • Page 173: How To Make Ringtone

    Troubleshooting How to make Ringtone? ⚫ Click Make Ring Tones. How to use Open VPN? ⚫ Click Open VPN Guide. Provisioning Guide on Free PBX ⚫ Click FreePBX Configuring Guide. Redundancy Server ⚫ Click Redundancy Server. How to Use Auto Provision Phonebook? ⚫...

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