Htek UC926E User Manual
  1. Manuals
  2. Brands
  3. Htek Manuals
  4. IP Phone
  5. UC926E
  6. User manual

Htek UC926E User Manual

Hide thumbs Also See for UC926E:
Table of Contents

Advertisement

Quick Links

Download this manual
Notices Information
Htek IP Phones UC926E
User Manual
Version 2.0.4.4.29
Mar. 2018
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the UC926E and is the answer not in the manual?

Questions and answers

Related Manuals for Htek UC926E

Summary of Contents for Htek UC926E

  • Page 1 Notices Information Htek IP Phones UC926E User Manual Version 2.0.4.4.29 Mar. 2018...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual.

  • Page 3: Fcc Statement

    Notices Information damage the surface or internal electronics of the phone. FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Summary Of Changes

    This section describes the changes to this user manual for each release and user manual version. Change for Release x.0.4.4.27,Manual version x.0.4.4.27 Major updates have occurred to the following sections:  UC926E supports 16 accounts Change for Release x.0.4.4.12,Manual version x.0.4.4.12 Major updates have occurred to the following sections:  BT Feature ...

  • Page 5: Table Of Contents

    Table of Content Table of Content Notices Information ------------------------------------------------------------------------------------2 Copyright -------------------------------------------------------------------------------------------2 Safety Instructions --------------------------------------------------------------------------------2 WEEE Warning------------------------------------------------------------------------------------2 Cleaning --------------------------------------------------------------------------------------------2 FCC Statement ------------------------------------------------------------------------------------3 Summary of changes ----------------------------------------------------------------------------------4 Change for Release x.0.4.4.27,Manual version x.0.4.4.27 --------------------------------4 Change for Release x.0.4.4.12,Manual version x.0.4.4.12 --------------------------------4 Table of Content ----------------------------------------------------------------------------------------5 Getting Started ---------------------------------------------------------------------------------------- 10 Packing List -------------------------------------------------------------------------------------- 10 Phone Installation ------------------------------------------------------------------------------- 12...
  • Page 6 Table of Content LED Status Setting------------------------------------------------------------------------------ 54 Key as Send ------------------------------------------------------------------------------------- 55 Network Setting --------------------------------------------------------------------------------- 56 IPv4 ------------------------------------------------------------------------------------------ 56 IPv6 ------------------------------------------------------------------------------------------ 60 IPv4&IPv6 ---------------------------------------------------------------------------------- 62 PC Port-------------------------------------------------------------------------------------- 63 Contact Setting ---------------------------------------------------------------------------------- 66 Local Directory ----------------------------------------------------------------------------- 66 Remote Phonebook----------------------------------------------------------------------- 72 LDAP Phonebook ------------------------------------------------------------------------- 72 Search Contact ---------------------------------------------------------------------------- 75 Call History Setting ----------------------------------------------------------------------------- 76 Call History --------------------------------------------------------------------------------- 76...
  • Page 7 Table of Content Receive a Call ----------------------------------------------------------------------------------- 98 Incoming Call Show Mode -------------------------------------------------------------------- 99 Auto Answer ------------------------------------------------------------------------------------100 Call Hold-----------------------------------------------------------------------------------------100 Call Transfer ------------------------------------------------------------------------------------102 Call Conference --------------------------------------------------------------------------------105 Call Forward ------------------------------------------------------------------------------------106 Call Return -------------------------------------------------------------------------------------- 111 Call Back ---------------------------------------------------------------------------------------- 111 Call Waiting Tone ------------------------------------------------------------------------------ 113 Hide Caller ID----------------------------------------------------------------------------------- 113 Reject Anonymous----------------------------------------------------------------------------- 114 Call Mute ---------------------------------------------------------------------------------------- 115...
  • Page 8 Table of Content Send SMS ---------------------------------------------------------------------------------142 Set SMS Line Key------------------------------------------------------------------------143 Record -------------------------------------------------------------------------------------------144 URL Record-------------------------------------------------------------------------------------145 Paging -------------------------------------------------------------------------------------------146 Shared Line -------------------------------------------------------------------------------------146 Public Hold --------------------------------------------------------------------------------------148 Private Hold -------------------------------------------------------------------------------------149 Hot Desking -------------------------------------------------------------------------------------150 ACD ----------------------------------------------------------------------------------------------151 Zero Touch --------------------------------------------------------------------------------------152 Multicast Paging -------------------------------------------------------------------------------153 Sending RTP Stream --------------------------------------------------------------------153 Receiving RTP Stream ------------------------------------------------------------------154 BT Feature--------------------------------------------------------------------------------------------155 WIF I Feature -----------------------------------------------------------------------------------------164...
  • Page 9 Table of Content Redundancy Server ---------------------------------------------------------------------------183 How to Use Auto Provision Phonebook? --------------------------------------------------183 All Documents ----------------------------------------------------------------------------------183...

  • Page 10: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone station 2. The phone stand 3. Handset...
  • Page 11 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 12: Phone Installation

    Getting Started 7. User Manual Phone Installation 1. Attach the phone stand...

  • Page 13: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 14: Initialization Process

    Getting Started Initialization Process. After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization.

  • Page 15: Status

    Getting Started Then IP Phone will show Reboot information: By default, the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 16 Getting Started 2. Press Menu →Status →Network 3. Press Menu →Status →Network→IPV4...
  • Page 17 Getting Started 4. Press Menu →Status →Network→IPV6 5. Press Menu →Status →Account (UC926E support sixteen accounts) To view the phone status via Web interface : Login webpage (For How to login, please refer to Login) View the information of Version, Account and Network.

  • Page 18: Registration

    Getting Started Registration To register via Phone interface : Press Menu SettingsAdvanced Setting (default password: admin)Accounts Select the desired account Select Enable for Account active Select the desired profile of the account. Fill the SIP User ID, Authenticate ID Fill the Password and Name (shown on LCD).
  • Page 19 Getting Started Press Save to save the configuration. Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “?”...
  • Page 20 Getting Started 2. Fill the Primary SIP Server and other profile information. 3. Select the SIP Transport. 4. Click to save the configuration. 5. Click Account→ Basic.
  • Page 21 Getting Started 6. Select Yes for Account Active. 7. Select the desired Profile. 8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. 9. Click to save the configuration. To register via DHCP SIP Server: Login web page and Click Profile→ Basic...
  • Page 22 Getting Started 2. Fill the Primary SIP Server and other profile information. 3. Select Yes for the DHCP SIP Server and select the SIP Transport. 4. Click to save the configuration. 5. Click Account→ Basic.
  • Page 23 Getting Started 6. Select Yes for Account Active. 7. Select the desired Profile. 8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. 9. Click to save the configuration. Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2.

  • Page 24: Idle Screen

    Getting Started Idle Screen Name Description It is the area that displays the current set date and time of the 1. Date & Time phone. It is the area to display the phone’s notifications such as missed 2. Notice calls, SMS, do not disturb mode and many more. For more info, Icon Preview.

  • Page 25: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 26 Getting Familiar with Your Phone 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (Red light). Mute key 2. To un-mute the call. Conference To place a conference call To be configured as different function as: 1.
  • Page 27 Getting Familiar with Your Phone 35. Network Group 36. Multicast Paging 37. Group Call Park 38. CallPark Retrieve 39. Pull Call 40. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold...

  • Page 28: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network down Line(Registered succeed) Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 29 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Pick up Call Park...
  • Page 30 Getting Familiar with Your Phone Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call Return Record Stop Recording Group Listening...

  • Page 31: Led Instruction

    Getting Familiar with Your Phone Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED...

  • Page 32: Shared Line Led

    Getting Familiar with Your Phone Steady Green Idle status for the monitored line The monitored line is calling or during a Steady Red call Blinked red The monitored line is ringing. All other unknown status Shared Line LED: LED Status Description Idle status a member of the SCA group in off-hook...

  • Page 33: Other Key Led

    Getting Familiar with Your Phone Other Key Led Description When using in headset mode, the led is Headset Key steady green or the LED is off. Blinked green when there is a new Message Key message or the LED is off. Red when the mute the call, or the LED Mute Key is off.

  • Page 34: Line Key Function Overview

    Getting Familiar with Your Phone BlackList Local History History Network CallLog Voice Mail View and Set. Message Text Message View and Set. Language Time & Date Time & Date Format DHCP Time Basic Setting Ring tone Headset Bluetooth Wi-Fi Font Size Accounts Network Advanced Setting...
  • Page 35 Getting Familiar with Your Phone Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold Redial Call Return...
  • Page 36 Getting Familiar with Your Phone Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line Broadsoft group...

  • Page 37: Basic Setting Configuration

    Basic Setting Configuration Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin).

  • Page 38: Administrator Password

    Basic Setting Configuration Note: The PC and phone should be in the same segment. When registering the accounts in web and the server port is not “5060”, the“SIP Server” should be set as “SIP Server ’s IP address: server port.”, for example, “192.168.0.122: 5090”.
  • Page 39 Basic Setting Configuration 2. Enter the current PWD (password), new password and confirm the new password. 3. Press save soft key or to save the new password. To change to password via Web interface 1. Management → Password 2. Fill the value 3.

  • Page 40: Display Mode

    Basic Setting Configuration Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items will be shown as icon, and others all text description. To Configure Display mode via Phone interface : 1.
  • Page 41 Basic Setting Configuration Press or Save soft key to save the configuration.

  • Page 42: Wallpaper

    Basic Setting Configuration To change the language via Web interface Setting → Preference →Web Language & LCD Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.

  • Page 43: Screen Saver

    Basic Setting Configuration To change the wallpaper via Web interface : 1. Click Setting→ Preference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via Web interface : 1. Click Setting→ Preference 2.
  • Page 44 Basic Setting Configuration and the entered value in turns. To enable screen saver via Phone interface : 1. To press Menu → Display → Screensaver... 2. Press or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.
  • Page 45 Basic Setting Configuration To upload screen saver via Web interface : Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface : 1. Setting → Preference 2.

  • Page 46: Backlight

    Basic Setting Configuration To custom text logo via Web interface : Click Setting→ Preference. choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click to save the configuration. To wake up screen saver via Web interface : 1.

  • Page 47: Time And Date

    Basic Setting Configuration 4. Click to save the configuration. To set Backlight via Web interface phone interface: 1. To press Menu → Display → Backlight 2. Press to change the Backlight Active Level 3. Press to change the Backlight Inactive Level. 4.
  • Page 48 Basic Setting Configuration To configure the time and Date by SNTP setting via Phone interface 1. To press Menu → Settings → Basic Setting → Time & Date → SNTP Settings 2. Press to change the Time zone. 3. Fill the NTP server1, NTP Server2, and select the mode of Daylight Saving. 4.
  • Page 49 Basic Setting Configuration To configure the Time & Date Format via Phone interface 1. Press Menu → Settings → Basic Setting → Time & Date Format 2. Press to change between 12 Hour or 24 Hour time display. 3. Press to change date display format.
  • Page 50 Basic Setting Configuration 2. Press to change between Disable and Enable. 3. Press or Save soft key to save the configuration. To configure the DHCP Option 100 To press Menu → Settings → Date & Time → DHCP Option 100 Select Yes for the DHCP SIP Server Click to save the configuration...
  • Page 51 Basic Setting Configuration To configure the NTP Server via Web interface Login Login name: admin, password: admin(default) Setting → Date &Time →NTP Server Fill the value in the blank. Click to save the configuration. To change the Time Zone and Date Display Format via Web interface Setting →...
  • Page 52 Basic Setting Configuration To change the SIP Date Override Time via Web interface Setting → Date &Time→ SIP Date Override Time Select Yes or No for SIP Date Override Time . Click to save the configuration.
  • Page 53 Basic Setting Configuration To change the Account via Web interface Setting → Date &Time → Account. Select desired Account. Click to save the configuration. To change the Daylight Saving Time via Web interface Setting → Date &Time→ Daylight Saving Time Select Disable or Enable or Auto for Daylight Saving Time.

  • Page 54: Led Status Setting

    Basic Setting Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less.

  • Page 55: Key As Send

    Basic Setting Configuration 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED Key as Send To configure Key as Send via Phone interface : 1. Press Menu →Features → Key as Send 2. Press key to select the enable choice.

  • Page 56: Network Setting

    Save soft key to save the configuration Network Setting Htek IP Phone supports IPv4, IPv6, IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
  • Page 57 Basic Setting Configuration To configure IPv4 via Web interface : 1. Click Network→ Basic→ Internet Port 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface : 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port IPv4→...
  • Page 58 Basic Setting Configuration Click Save and restart the phone. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode.
  • Page 59 Basic Setting Configuration 3. Click Save and restart the phone. To configure Network via Web interface : 1. Click Network→ Basic→ IPv4 setting 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4. Click the SaveSet and restart the phone.

  • Page 60: Ipv6

    Basic Setting Configuration IPv6 If you set IP Mode to IPv6,IP phone will use IPv6 address. IPv4 has two network modes: DHCP, Static To configure IPv6 via Phone interface : 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port →...
  • Page 61 Basic Setting Configuration 2. Click Save and restart the phone. To configure a static IP address via Phone interface : Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv6 → Static mode. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), sec.DNS (second DNS) in the corresponding fields.

  • Page 62: Ipv4&Ipv6

    Basic Setting Configuration 1. Click Network→ Basic→ IPv6 setting 2. Select the desired Type: DHCP, Static 3. Fill required fields. 4. Click the SaveSet and restart the phone. IPv4&IPv6 If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.

  • Page 63: Pc Port

    Basic Setting Configuration To configure IPv4&IPv6 via Web interface : 1. Click Network→ Basic→ Internet Port 2. Select IPv4&IPv6 for Internet Port 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.
  • Page 64 Basic Setting Configuration Click the OK button, then the phone will reboot. To configure PC router via Phone interface : 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port → Router mode. 2. Enter the IP, Netmask and DHCP server 3.
  • Page 65 Basic Setting Configuration 4. Click and the phone will reboot automatically To configure PC, Connect to Expansion Module via Web interface : Click Network→ PC Port Select as Connect to Expansion Module Click and the phone will reboot automatically...

  • Page 66: Contact Setting

    Basic Setting Configuration Contact Setting This section provides the operating instructions for managing contacts. The topics include:  Local Directory  Remote Phonebook  LDAP  Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No.
  • Page 67 Basic Setting Configuration To add contacts from history via Phone interface : 1. Press History soft key or press Menu → History → Local History 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3.
  • Page 68 Basic Setting Configuration 1. Click Directory→ Directory 2. Enter the name, number and some other information. 3. Press and then press button. B: To add contacts into blacklist To add blacklist manually via Phone interface : 1. Press Menu → Directory → BlackList 2.
  • Page 69 Basic Setting Configuration 6. Enter the added Group, then press Add soft key. 7. Enter the necessary information as Name, Phone number… 8. Press Save soft key or to add the contacts successfully. To add blacklist from history via Phone interface : 1.
  • Page 70 Basic Setting Configuration When you place a call from the contact, the phone idle screen will show the contact p hoto.
  • Page 71 Basic Setting Configuration Note: The format of the photo supported is jpg or bmp Photo size should be less than 2MB, name length should be less than 48 characters. To import or export the contact list You can manage your phone’s local directory via phone or web user in terface. But you can only import or export the contact list via Web interface.

  • Page 72: Remote Phonebook

    Press Directory→ Left Button→ Left Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook www.htek.com Note: Every remote contact, only supports 1000 contacts. LDAP Phonebook...
  • Page 73 Basic Setting Configuration To configure LDAP via Web interface : 1. Login webpage and click Directory→ LDAP 2. Filled the LDAP Name Filter: This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
  • Page 74 Basic Setting Configuration To Configure LDAP Key To configure LDAP Key via Web interface : 1. Click Function Key→ Line Key→ choose Line Key 2(for example) 2. Select LDAP in the Type field. 3. Click SaveSet to save the configuration. To Configure LDAP Key via Phone interface : 1.

  • Page 75: Search Contact

    Basic Setting Configuration Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory soft key on Idle interface. 2. Click the More soft key, then you can see the Search soft key 3.

  • Page 76: Call History Setting

    Basic Setting Configuration 3. Click the More soft key, then you can see the Search soft key 4. Click the Search soft key, you can enter the desired part of name or part of number. 5. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
  • Page 77 Basic Setting Configuration 2. Press or Switch soft key to enable History record. 3. Press Save soft key to save the configuration. To check the call history via Phone interface : Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
  • Page 78 Basic Setting Configuration 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4.
  • Page 79 Basic Setting Configuration To Dial a call from Call History via Web interface : Click Directory→ Call History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via Phone interface : 1.

  • Page 80: Audio Setting

    Basic Setting Configuration Audio Setting Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface : 1. Press Menu → Settings → Basic Settings → Ring Tone. 2. Press to select the aimed one.
  • Page 81 Basic Setting Configuration To configure Distinctive Ring Tone via Phone interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.

  • Page 82: Volume

    Basic Setting Configuration To configure Distinctive Ring Tone via Web interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. → 3. Click to save the configuration. Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface :...
  • Page 83 Basic Setting Configuration 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via Phone interface : To press during a call in handset mode. To adjust the headset volume via Phone interface : To press during a call in headset mode.

  • Page 84: Voice Mail Tone

    Basic Setting Configuration To adjust the speaker Volume via Phone interface : To press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail Click the Setting → Preference Select On or Off for Voice Mail Tone.

  • Page 85: Play Hold Tone

    Basic Setting Configuration Play Hold Tone When you hold the phone, Whether to play hold tone Click the Setting  Preference Set On or Off for Play Hold Tone. Click for the setting. Play Hold Tone Delay When you hold the phone. How many seconds to play beep? Click the Setting ...
  • Page 86 To configure dial plan via Web interface : Click Account—Advanced—Dial Plan. Filled the value in dial plan field. Click to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.htek.com...

  • Page 87: Dial-Now Timeout

    Basic Setting Configuration Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number. To configure Dial-Now Timeout via Web interface : Click Webpage Setting →...

  • Page 88: Label Scroll

    Basic Setting Configuration emergency services in an emergency situation. To configure emergency call via Web interface : Click Setting→ Features→ Phone Lock Enter the emergency services number (e.g.110,119,120) in the Emergency field, Click to save the configuration. Label Scroll When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll.

  • Page 89: Show Missed Calls

    Basic Setting Configuration Click the Setting → Preference Select Enable or Disable for Label Scroll. Click for the setting. Show Missed Calls Whether to show missed call notification on LCD To configure Show Missed Calls via Web interface : Click the Setting → Preference Select Yes or No for Show Missed Calls.

  • Page 90: Detect Ip Conflict

    Basic Setting Configuration Click for the setting. Detect IP Conflict LCD can display message when IP conflict Click the Setting  Preference Set Enable or Disable for Detect IP Conflict. Click for the setting. Redial Mode Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list Click the Setting ...
  • Page 91 Basic Setting Configuration 3. Press Save or OK key to save the configuration. To disable Keypad Lock via Phone interface Press Menu--Settings--Advanced Setting--Phone Setting--Lock Press key or Switch to change to choose Disable. Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage Click Webpage Setting →...

  • Page 92: Suppress Dtmf Display

    Basic Setting Configuration Suppress DTMF Display In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting → Preference Select On or Off for Suppress DTMF Display. Click for the setting. Suppress DTMF Display Delay In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting →...

  • Page 93: Other Features Settings

    To configure action URL via Web interface : 1. Click Setting→ Action URL 2. Fill the needed values in the designated blank spaces. 3. Click to save the setting. Click Action URL for more how to use, or check on www.htek.com...

  • Page 94: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface : 1. Click Setting→ Softkey Layout 2.

  • Page 95: Programmable Key

    Other features settings Note: When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 96: Exp Key

    Basic Call Features Exp Key It only works when there is expansion module connected with the phone. For Exp Key configuration, please refer to: UC46 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free loud speaker. To place a call by Handset Pick up the handset, or press a line key and dial the necessary number.

  • Page 97: End A Call

    Basic Call Features 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press press the Send soft key, then the call is sending. To place a call by call history or Directory via Phone interface. Press the History /Directory soft key (On the idle page) or Menu →...

  • Page 98: Redial A Call

    Basic Call Features To end a call under Headset Mode Press the End Call soft key or press , or press To end a call under hands-free speakerphone Mode Press the End Call soft key or press , or press Note: During the conference, to end the call is same as mentioned above.

  • Page 99: Incoming Call Show Mode

    Basic Call Features 1. To press the Reject soft key to reject the call. Or press to reject the current call. 2. To press Forward to forward to another phone. 3. To press Silence soft key, and then the call will keep silent, no ring tone display. Incoming Call Show Mode There are two incoming call show modes for this phone: 1.

  • Page 100: Auto Answer

    Basic Call Features Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Web interface To Click Profile → Advanced To choose Yes for the Auto Answer. To click SaveSet to save the configuration. To Disable Auto Answer via Webpage To Click Profile →...
  • Page 101 Basic Call Features To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1.

  • Page 102: Call Transfer

    Basic Call Features Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3.
  • Page 103 Basic Call Features NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Semi-Attended Transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2.
  • Page 104 Basic Call Features Setting →Preference → Three Way Call Release Type: Transfer. 2. A place a call to B, B answer, A place a call to C again, C answer, A press the conference then A, B and C will establish meeting. 3.

  • Page 105: Call Conference

    Basic Call Features Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2. A press the Conference soft key, the call is placed on hold. 3.

  • Page 106: Call Forward

    Basic Call Features Note: 1. If does not answer the call, can back to continue the conversation with B; 2. Once hangs up the call, the conference is ended, while if drops the call, A&C A&B conversation continues. 3. The conference feature is not available on all servers. For more information , contact your system administrator.
  • Page 107 Basic Call Features To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call forward →Always Forward. 2. Press to select the enable choice 3.
  • Page 108 Basic Call Features To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu →Features → Call forward →No answer forward. 2. Press to select the enable choice 3. Enter the Forward To number and After Ring Times. 4.
  • Page 109 Basic Call Features To configure Forward via Web interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Target Number 4. Fill the After Ring Time 5. Click to save the configuration To cancel the forward feature via Phone interface 1.
  • Page 110 Basic Call Features 2. Option 2: Press Menu →Features → Call Forward →Always/Busy/No answer Forward Press to select the disable choice Press or Save soft key to save the configuration. To cancel the forward feature via Web interface 1. Setting → Features 2.

  • Page 111: Call Return

    Basic Call Features If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. You can choose a desired forward number from the Directory when you press the Forward key.
  • Page 112 Basic Call Features If you press the callback, the phone will dial the Callback phone number. To configure the Call Back via Web interface 1. Click Setting →Features →Callback . 2. Fill the Callback phone number. 3. Click to save the configuration.

  • Page 113: Call Waiting Tone

    Basic Call Features Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tones 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature...

  • Page 114: Reject Anonymous

    Basic Call Features 2. Press to select the enable choice in Anonymous Call filed. 3. Enter the Call On Code (optional), Call Off Code (optional). 4. Press or Save soft key to save the configuration. To cancel anonymous call feature 1.

  • Page 115: Call Mute

    Basic Call Features 3. Press or Save soft key to save the configuration To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call →Account ID 1 2. Press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration.

  • Page 116: Dnd

    Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 117: Auto Redial

    Basic Call Features 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web interface 1.

  • Page 118: Function Key Features And Settings

    Function Key Features and Settings If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times To configure Auto Redial via Web interface Click Setting →Features → Auto Redial Select On or Off for Auto Redial. Fill the number 1~300 seconds for the Auto Redial Interval.

  • Page 119: Line

    BLF and BLF’s status is changed, then the forth page’s button will flash the red indicator. UC926E has 36 Function Keys. Line It works same as Line keys.

  • Page 120: Speed Dial

    Function Key Features and Settings Speed Dial With this feature, you can dial one number by pressing the configured speed dial key. To configure Speed Dial feature via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 121: Blf

    Function Key Features and Settings You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free. 1. When the extension you are monitoring is idle, the light is steady green. 2.

  • Page 122: Visual Alert For Blf Pickup

    Function Key Features and Settings Click to save the configuration. Note: This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone. Visual Alert for BLF Pickup If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

  • Page 123: Audio Alert For Blf Pickup

    Function Key Features and Settings Click to save the configuration. Audio Alert for BLF Pickup If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep. To configure Audio Alert for BLF Pickup via Web interface Click Setting →Features →Call Pickup→...
  • Page 124 3. To configure BLF List Keys 3.1 Click→ Function Keys→ Line Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click to save the configuration. For more information, please check BLF list Note www.htek.com...

  • Page 125: Voice Message

    Function Key Features and Settings Voice Message This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press speaker key, you will hear some faster busy tone. To configure the Voice mail feature via Phone interface : 1.
  • Page 126 Function Key Features and Settings 6. Click to save the configuration. To configure a Voice mail key via Phone interface: Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example). Select the targeted Line Key. Press key to select the Voice Mail in the Type field.

  • Page 127: Direct Pickup

    Function Key Features and Settings Note: This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key will go out.

  • Page 128: Group Pickup

    Function Key Features and Settings Then the selected Line Key will work as Direct Pickup. To configure Direct Pickup feature via Web interface 1. Click Function Keys → Line Key. 2. Select the wanted Line Key and set as Direct Pickup. 3.

  • Page 129: Call Park

    Function Key Features and Settings To configure the Group Pickup via Web interface 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Group Pickup in the Type. 3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.

  • Page 130: Intercom

    For More information for Call Park, please see: Call park note www.htek.com/ Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via Phone interface 1.

  • Page 131: Intercom Barge

    Function Key Features and Settings 1. Click Function Keys → Line Key. 2. Select the wanted Line Key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer by Call-Info”...

  • Page 132: Dtmf

    Function Key Features and Settings the previous call will be put on hold and the intercom call will be answered Click the Setting  Preference Set On or Off for Intercom Barge. Click for the setting. Note: This feature is not available on all servers. For more information, contact your system administrator.

  • Page 133: Prefix

    Function Key Features and Settings To configure the DTMF via Web interface 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4.

  • Page 134: Local Group

    Function Key Features and Settings 2. Select the desired Line Key and select Prefix in the Type. 3. Fill the value. 4. Click to save the configuration. Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts inter face quickly.

  • Page 135: Xml Group

    Function Key Features and Settings the local directory. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 136: Ldap

    Function Key Features and Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 137: Broadsoft Group

    Function Key Features and Settings 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the XML Browser in the Type field. 3. Filled the access URL for xml browser 4.

  • Page 138: Conference

    Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as To configure the Conference via Phone interface 1.

  • Page 139: Forward

    Function Key Features and Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.

  • Page 140: Hold

    Function Key Features and Settings 3. Enter the Number to transfer to 4. Press or Save soft key to save the configuration To configure Transfer via Web interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3.

  • Page 141: Group Listening

    Function Key Features and Settings Group Listening With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listening via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.

  • Page 142: Redial

    Function Key Features and Settings To configure DND via Web interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.

  • Page 143: Set Sms Line Key

    Function Key Features and Settings 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via Phone interface : 1. Click Menu→ Messages→ Text Message→ Set SMS 2. Enter the contents in the white field. 3.

  • Page 144: Record

    Function Key Features and Settings 3. Press or Save soft key to save the configuration To configure SMS via Web interface 1. Click Function Keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click to save the configuration.

  • Page 145: Url Record

    Function Key Features and Settings 2. Select the desired Line Key and select Record in the Type. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.

  • Page 146: Paging

    Shared Line Htek IP Phone supports “Shared Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming...
  • Page 147 Function Key Features and Settings user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).

  • Page 148: Public Hold

    Function Key Features and Settings 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6. Click the button to save the configuration and then restart.

  • Page 149: Private Hold

    Function Key Features and Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via Phone interface 1.

  • Page 150: Hot Desking

    Function Key Features and Settings Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.

  • Page 151: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.

  • Page 152: Zero Touch

    Function Key Features and Settings Zero Touch You can use this key feature to configure auto provision and network parameters quickly. This feature is supported on the version 1.0.3.82 or later To configure the zero touch via Phone interface Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) Press key to select the Zero Touch...

  • Page 153: Multicast Paging

    Function Key Features and Settings Multicast Paging You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling.

  • Page 154: Receiving Rtp Stream

    Function Key Features and Settings local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling in volved. The multicast paging key LED illuminates solid green. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address/addresses without involving SIP signaling.

  • Page 155: Bt Feature

    BT Feature Htek IP Phone Model UC926E supports the Bluetooth feature. The Model UC926E connects to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0. How to Enable headset mode? To configure the headset mode via Phone interface: 1.
  • Page 156 BT Feature 2. Enable the Headset Priority 3. Choose the “Use HeadSet” or “Speaker&Headset” from “Ringer Device For Headset” option 4. Press the save button to save the configuration. To configure the headset mode via Web interface: 1. Login the phone’s webpage (Username: admin, Password: admin) 2.
  • Page 157 BT Feature How to Activate Bluetooth? To activate Bluetooth via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: 2. Press the save button to save the configuration 3. You will see the Bluetooth icon on phone’s homepage status bar during the idle status. (This icon means that phone has no pair the Bluetooth device)
  • Page 158 BT Feature How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset: Turn on the Bluetooth headset. Long press the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue. The Bluetooth headset is in pairing mode.
  • Page 159 BT Feature The phone starts searching for Bluetooth headsets within the working range of 10 meters (32 feet). 3. All detected Bluetooth headsets will display on the phone: 4. Choose the desired Bluetooth Device from the list and connect to it:...
  • Page 160 BT Feature 5. If the Bluetooth Device is connected/paired successfully, you will see the “Connect Success!” and connected successfully icon;...
  • Page 161 BT Feature If you want to disconnect with this Bluetooth device, you can press the “ Enter” button, then press the “Disconnect” button.
  • Page 162 BT Feature If you want to delete the Bluetooth device, please press the “Delete” or “Delete all” button, then Bluetooth device will be deleted. 6. When you back to idle interface, you will see the connected successfully icon: How to edit device information? How to edit device information on phone interface: Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Edit Device Information.

  • Page 163: Answering Calls

    BT Feature Press the enter button, you can edit the Device Name: Note: The phone must be in the headphone mode to normally use the Bluetooth function. Answering Calls How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.

  • Page 164: Wifi Feature

    WIFI Feature Our new model UC926E supports the Wi-Fi feature which allows users to experience the flexible deployment. When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks. All the available wireless networks will display in scanning list on the LCD screen.
  • Page 165 WIFI Feature Press the Switch button to turn on Wi-Fi feature. Press the Save button to save the configuration.
  • Page 166 WIFI Feature How to Connect the UC926E To an Available Wireless Network? Connect to an available wireless network via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: Available Network(s) 2. Press the Enter button, you will see many available wireless networks: 3.
  • Page 167 WIFI Feature 6. You must enter the wireless network’s password: 7. If the wireless network’s password is correct, the wireless network will connect successfully:...
  • Page 168 WIFI Feature How to view Wireless Network status? 1. You will see the wireless network connected successfully icon when phone connects wireless network successfully and back to idle interface: 2. You can see the wireless network’ detail information as follow: Menu->Status->Information: Or as follow: Menu->Settings->Basic Setting->Wi-Fi: wireless status:...
  • Page 169 WIFI Feature How to Disconnect Wireless Network? Disconnect wireless network via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: The Storage Network:...
  • Page 170 WIFI Feature 2. Press the “Disconnect” button to disconnect this wireless network: How to Manually add a Wireless Network? Add a Wireless Network Manually via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: The Storage Network: 2. Press the “Add” button to add a wireless network:...
  • Page 171 WIFI Feature Select a Security Mode Enter the desired wireless network (SSID) If the wireless network is secure, please enter its password in the password field. 3. Press the “Save” button to save the configuraion:...

  • Page 172: Provision

    WIFI Feature You can choose this wireless network to connect it. Note: Contact your network administrator for the Wi-Fi password. How to Disable Wi-Fi feature? To disable the Wi-Fi feature via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: 2.
  • Page 173 WIFI Feature Press or press Switch button to turn on Wi-Fi feature Select Security Mode->Enter the SSID value for Wi-Fi->Enter WPA Share Key value. Note: When you connect the Ethernet cable, you can enable the Wi-Fi feature. But you have to disable the Wi-Fi feature if you want to use the wired network.

  • Page 174: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset via Phone interface Press Menu → Settings → Advanced Setting (default password: admin) → Phone Setting → Factory Reset Press OK soft key in the warning page. To set Factory Reset via Web interface Click Management →...

  • Page 175: System Log

    “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Htek...
  • Page 176 3. Enter the Firmware Server Path and Config Server Path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the UC926E, IP Phone will restart and auto-get firmware files from HTTP server. NOTES:...
  • Page 177 IP Phone. If the configured firmware server is found and a new code image is available, the UC926E will attempt to retrieve the new image files by downloading them into the UC926E’s SDRAM. During this stage, the UC926E’s LEDs will blink fastly until the checking/downloading process is completed.

  • Page 178: Configuration File

    Upgrade Configuration File To download configuration file: 1. Click Management → Configuration →Configure File 2. Click the , then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management → Configuration →Configure File 2. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.

  • Page 179: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank?  Ensure your phone is properly plugged into a functional AC outlet.  If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. ...

  • Page 180: Why Can't The Phone Detect The Bluetooth Headset

    Troubleshooting Why can’t the phone detect the Bluetooth headset?  Ensure the Bluetooth headset is turned on.  Ensure the Bluetooth headset is in pairing mode, when the phone is searching for Bluetooth headsets. Why there is a noise in the Bluetooth headset? ...

  • Page 181: Why Is The Wireless Signal Strength Low

    Troubleshooting Why is the wireless signal strength low?  Ensure the IP phone and your gateway/router are within the working range and there is no obvious interference (walls, doors, etc) between them. How to download XML Configuration?  Click Management→ Configuration→ How to Import Trusted CA certificate? ...

  • Page 182: How To Use Vlan

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI? ...

  • Page 183: How To Make Ringtone

    Troubleshooting How to make Ringtone?  Click How to Make Ringtone How to use Open VPN?  Click Open VPN note Provisioning Guide on Free PBX  Click Set Auto Provision on FreePBX Redundancy Server  Click Redundancy Server How to Use Auto Provision Phonebook? ...

This manual is also suitable for:

Uc924

Table of Contents