Troubleshooting
Viewing the product ID
About this task
The product ID information is available on a label on the back panel of your phone. Alternatively,
you can view and verify the product ID on the phone screen.
Procedure
1. Press Main Menu.
2. Scroll to Network information and press Select.
3. Scroll to System and press Select.
4. Scroll to Product ID.
Viewing the device type
About this task
View your device type when your system administrator asks you to provide your device type
information. The device type can be either Avaya SIP or Open SIP.
Procedure
1. Press Main Menu.
2. Scroll to Network information and press Select.
3. Scroll to System and press Select.
4. Scroll to Device type.
January 2024
Using Avaya J139 SIP IP Phone in Avaya Cloud Office
Comments on this document? infodev@avaya.com
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