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7. Appendix
Troubleshooting
Power Supply
Symptom
Cause
The unit does not power on.
No battery pack is mounted
and no power is supplied to
the DC IN connector.
The battery pack is
completely exhausted.
The power supply cuts while
The battery pack becomes
operating.
exhausted.
The battery pack becomes
The ambient temperature is
exhausted very quickly.
very low.
The battery pack is
inadequately charged.
Recording/Playback
Symptom
Cause
Recording does not start
The memory card is full.
when you press the REC
(recording start/stop) button.
The memory card needs
restoration.
Audio recording is not
The AUDIO LEVEL (CH1/CH2)
possible.
dials are set to the minimum
level.
The recorded sound is
The audio level is too high.
distorted.
Solution
Mount a battery pack (page 13) or
connect to AC power using an AC
adaptor (page 13).
Replace the battery pack with a fully
charged one (page 13).
Replace the battery pack with a fully
charged one (page 13).
This is due to the battery characteristics
and is not a defect.
Recharge the battery pack (page 13).
If the battery pack is soon exhausted
even after you charged it fully, it may
comes to the end of its life. Replace it
with a new one.
Solution
Replace the memory card with one
having sufficient space.
Restore the memory card (page 19).
Adjust the audio recording levels with
the AUDIO LEVEL (CH1/CH2) dials
(page 98).
Adjust the audio recording levels with
the AUDIO LEVEL (CH1/CH2) dials
(page 98).
Symptom
Cause
The recorded sound has a
The audio level is too low.
high noise level.
Clips cannot be played back. The clip is being edited.
The clip is being recorded on
another device.
External Devices
Symptom
Solution
The computer does not
Disconnect the USB cable from the computer, then connect it again
recognize the unit.
securely.
Disconnect the USB cable from your computer, reboot your
computer, and follow the steps again in the correct order.
Connect the computer and the unit by inserting a USB cable into
either the USB-C connector or the USB/multi connector.
Clips cannot be loaded on the
Disconnect the USB cable from the computer, restart the unit, and
computer.
then connect it again.
Application software must be installed to load clips on your
computer (page 107).
Solution
Adjust the audio recording levels with
the AUDIO LEVEL (CH1/CH2) dials
(page 98).
When an external microphone is
selected, also adjust the Audio Input
>INPUT MIC Reference (page 55)
setting in the Audio menu of the full
menu.
Clips cannot be played back if you have
modified file names or folders, or if the
clip is in use on a computer. This is not
a malfunction.
Clips recorded on other devices may
not be played back, or displayed in
incorrect size. This is not a malfunction.
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