Verifying That Your Pc Can Access The Printer Using The Ping Command; Printing A Test Page - HID HDP 5000 User Manual

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4.13.4 Verifying that your PC can access the printer using the ping command

Follow these instructions to issue a ping command to the printer:
1. At a DOS prompt, enter
ping [IP Address]
For example: C:\>ping 210.1.10.240
If the ping response is successful, move on to the next troubleshooting procedure.
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If the ping response is not successful, continue to step 2.
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2. Verify that the PC and the printer are connected to the same network.
3. You may be on different subnets of your network and some of the network settings for the printer are
not correct. See your network administrator about this.
Note: The subnet mask must be the same as other devices on the network, and that the unique IP
address is part of the network specified by the subnet mask.

4.13.5 Printing a test page

1. Try printing a test page from the printer driver properties window.
2. If you cannot print a test page, then consider the following:
There may be an error at the printer.
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There may be a job in the Windows print queue which has stalled.
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The printer may be paused or set to operate offline in the Windows print queue.
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July 2019
Ethernet web pages - standard procedures
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