Troubleshooting - Sirius XM RAdio SXPL1H1 User Manual

Onyx Plus User Guide
Onyx Plus has been designed and built to be trouble-free but if you experience a problem, try this:
• Check that all connections are firm and secure.
• Make sure the vehicle power socket is clean and free of corrosion.
• Make sure you have connected Onyx Plus as described in this User Guide. Verify that the
PowerConnect Power Adapter is plugged into the vehicle's cigarette lighter or power adapter
socket, and that the LED on the PowerConnect Power Adapter is lit (on). If not, your vehicle
may need to be running to provide power to the socket.
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
Channel Off Air
Loading
Updating
—
If this happens:
You do not receive all the
channels to which you
subscribed
Audio sounds too soft
Try this:
• Make sure that the vehicle is outdoors with a clear view of the
sky.
• Make sure the Magnetic Mount Antenna is mounted outside of
the vehicle.
• Move the antenna away from any obstructed area. For example,
if you are parked in an underground garage, you should receive
a signal after leaving the garage.
• Make sure that the antenna cable is firmly and securely plugged
into the PowerConnect Vehicle Dock. Make sure the cable is not
bent or broken.
• Turn Onyx Plus Off, then On, to reset this message.
• If the message persists, most likely the Magnetic Mount
Antenna cable has been damaged. Replace the antenna.
• The channel you've selected is not currently broadcasting. Tune
to another channel.
• Your Onyx Plus is acquiring audio or program information This
message usually goes away in a few seconds.
• Your Onyx Plus is updating with the latest encryption code.
Wait until the update is done.
• You may be trying to tune to a channel that is blocked or
unavailable. Tune to another channel.
• No program information, such as artist name, song title, or
channel exists.
Try this:
• Ensure that you have subscribed to the service by following the
steps in "Subscribe" on page 26.
• Go to www.siriusxm.com/refresh and follow the directions to
refresh your Radio.
• Call 1-866-635-2349 for further assistance.
• Raise the volume of your stereo system or increase the audio
level of your Onyx Plus until the sound quality improves. Refer
to "Audio Level" on page 75.

Troubleshooting

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