Table of Contents
Advertisement
Troubleshooting
Problem
Solution
SiriusXM is inoperative�
•
Verify that the radio is tuned to the Bluetooth® Audio and "SiriusXM" is selected as the audio device�
•
Verify that the SiriusXM unit is paired to the radio's Bluetooth device list�
•
Visit your local dealer�
Pairing lost or Device removed
•
Re-pair the device to the radio� See page 16 for instructions on how to pair the device�
from the radio's paired device
list�
No Signal message displayed
•
Verify the vehicle is outside and the SiriusXM antenna has a clear view of the sky� Move the vehicle to a different location�
on radio display�
•
Verify that the SiriusXM magnetic mount antenna is mounted on a metal surface on the outside of the vehicle�
•
Inspect the antenna cable for damage and kinks� Replace if the cable is damaged� Visit your local dealer�
Check Tuner message
•
The radio is having difficulty communicating with the SiriusXM Connect Vehicle Tuner. The tuner may be disconnected or damaged.
displayed on radio display�
•
Verify that the SiriusXM Connect Vehicle Tuner is securely connected to the radio� Visit your local dealer�
Check Antenna message
•
The radio has detected a fault with the SiriusXM antenna� The antenna cable may be either disconnected or damaged�
displayed on radio display�
•
Verify that the antenna cable is connected to the SiriusXM Connect Vehicle Tuner� Visit your local dealer�
Subscription Updated message
•
This is normal operation� This is just an advisory message informing you that a change to the subscription has been detected� Tune to a
displayed on radio display
different channel to clear the message, no further action is required�
Channel Not Available
•
The channel that you have requested is not a valid SiriusXM channel or the channel that you were listening to is no longer available�
message displayed on radio
•
You may also see this message briefly when first connecting a new SiriusXM Connect Vehicle tuner.
display�
•
Visit www�siriusxm�com for more information about the SiriusXM channel lineup
Ch Unsubscribed message
•
The channel that you have requested is not included in your SiriusXM subscription package or the channel that you were listening to is no
displayed on radio display�
longer included in your SiriusXM subscription package�
•
In the U�S�A�, visit www�siriusxm�com or call 1-866-635-2349 if you have questions about your subscription package or would like to subscribe
to this channel� In Canada, visit siriusxm�ca or call 1-877-438-9677�
Choppy or degraded audio
•
Disconnect and reconnect the SiriusXM device to the vehicle's radio� See page 10 for instructions on how to reconnect the device�
quality�
•
Verify any other devices are turned off (Wireless hot-spots, microwave ovens, computers, remote control toys, wireless microphones, alarm
systems, intercoms, room monitors, flourescent lights, and electrical appliances). Also, other RF Emitting devices may cause interference and
undesired operation�
•
Verify that your radio is not trying to reconnect to another Bluetooth device that may be out of range or its Bluetooth is turned off�
SiriusXM device does not
•
This is normal operation� The radio may prioritize devices according to response time as the radio turns on and powers up� This is a function
automatically reconnect to the
of the radio, and not a defect or malfunction of the SiriusXM device�
vehicle's radio�
Other issue not listed�
•
Visit your local dealer�
19
Advertisement
Table of Contents
