Troubleshooting - Sirius XM RAdio SXBR3 Installation & User Manual

Troubleshooting

Your SiriusXM Business Radio has been designed and built to be trouble-free but if you experience a
problem, here's some troubleshooting hints.
You can also call SiriusXM Customer Care at 866-635-2349.
If you see this on the screen:
Initializing Network
Connecting to <wireless
network>
Error loading menu
Buffering
Updating
Not Connected to the Internet
Retrying
Stream Closed
Inactivity limit reached
Already logged in elsewhere
Login failed
36
Try this:
• The Business Radio is attempting to connect to SiriusXM. If this message
is displayed more than one minute, make sure your network is connected
to the Internet.
To verify that you have an Internet connection, refer to "Firmware
Update" on page 35 and follow the procedure. If you receive the
message No Update Available, or New version available, then the
Radio is connected to the Internet. If you get the message, Login failed,
then you don't have an Internet connection. Check with your network
administrator for Internet connectivity on your network.
• Turn the Business Radio Off and On again.
• The Business Radio is loading the channel information. If this message
is displayed for more than one minute, make sure your connection
to the Internet has not been interrupted. See Connecting (previous
troubleshooting item) and verify your Internet connection.
• Turn the Business Radio Off and On again.
• The Business Radio is installing a software update. Do not turn the
Business Radio off or disconnect the power. Allow the software update
to complete.
• The wireless network information you entered is incorrect. Verify and re-
enter the information.
• You have entered an incorrect password for a secure wireless network.
Verify and re-enter the information.
• If you have manually configured a network connection, you have entered
one or more incorrect settings. Verify and re-enter the information.
• The SiriusXM Business Radio username and password has been used
at another location to connect to SiriusXM, and the Business Radio has
been disconnected from the service. Turn the Business Radio Off and On
again.
• The Business Radio may have timed out due to lack of activity. Turn the
Business Radio Off and On again. To prevent a time-out, periodically adjust
the volume, change the channel, or enter a menu, etc.
There are several possible reasons:
• The SiriusXM Business Radio username and/or password was entered
incorrectly.
• You don't have a subscription for the SiriusXM Business Radio.
• The subscription is no longer valid.
SXBR3 Business User Guide