Troubleshooting - Sirius XM RAdio ROADY BT User Manual

Troubleshooting

Roady BT has been designed and built to be trouble-free but if you experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is clean and free of corrosion .
• Make sure you have connected Roady BT as described in this User Guide . Verify that the
Intelligent Power Adapter is plugged into the vehicle's cigarette lighter or power adapter
socket, and that the LED on the Intelligent Power Adapter is lit (on) . If not, your vehicle may
need to be running to provide power to the socket .
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
Channel Off Air
Loading
Updating
—
No Audio Connection
If this happens:
You do not receive all the
channels to which you
subscribed
Audio sounds too soft
58
Try this:
• Make sure that the vehicle is outdoors with a clear view of the
sky .
• Make sure the Magnetic Mount Antenna is mounted outside of
the vehicle .
• Move the antenna away from any obstructed area . For example,
if you are parked in an underground garage, you should receive a
signal after leaving the garage .
• Make sure that the antenna cable is firmly and securely plugged
into the Intelligent Power Adapter . Make sure the cable is not
bent or broken .
• Turn Roady BT Off, then On, to reset this message .
• If the message persists, most likely the Magnetic Mount Antenna
cable has been damaged . Replace the antenna .
• The channel you've selected is not currently broadcasting . Tune
to another channel .
• Your Roady BT is acquiring audio or program information This
message usually goes away in a few seconds .
• Your Roady BT is updating with the latest encryption code . Wait
until the update is done .
• You may be trying to tune to a channel that is blocked or
unavailable . Tune to another channel .
• No program information, such as artist name, song title, or
channel exists .
• An audio option must be selected, and the audio connection
made before audio can be heard . Refer to "Step 6: Connect the
Audio" on page 19 for instructions on selecting and installing
an audio connection .
Try this:
• Ensure that you have subscribed to the service by following the
steps in "Activation" on page 29 .
• Go to www .siriusxm .com/refresh and follow the directions to
refresh your Radio .
• Call 1-866-635-2349 for further assistance .
• Raise the volume of your vehicle's radio/headunit or increase the
audio level of your Roady BT until the sound quality improves .
Refer to "Audio Level" on page 50 .
Roady BT User Guide