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Troubleshooting
If you see this on the Screen:
Acquiring Signal
Check Antenna
Loading
Channel Off Air
Try This
• Make sure that the vehicle is outdoors with a clear
view of the sky .
• Make sure the Magnetic Mount Antenna is mounted
outside of the vehicle .
• Move your Magnetic Mount Antenna away from any
obstructed area . For example, if you are parked in an
underground garage, you should receive a signal after
leaving the garage .
• Make sure that the antenna cable is firmly and
securely plugged into the ANTENNA connection on
the XM SkyDock .
• Quit the XM SkyDock App and relaunch . The message
may reset .
• If the message persists, most likely the antenna cable
has been damaged . Replace the Magnetic Mount
Antenna .
Your XM SkyDock is acquiring audio or program
information . This message usually goes away in a few
seconds .
The channel you've selected is not currently
broadcasting . Tune to another channel .
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