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Troubleshooting
The Vehicle Kit has been designed and built to be trouble-free, but if you
experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is clean and free of corrosion .
• Make sure you have connected the Vehicle Dock as described in this
User Guide . Verify that the PowerConnect Power Adapter is plugged
into the vehicle's cigarette lighter or power adapter socket, and that the
LED on the PowerConnect Power Adapter is lit (on) . If not, your vehicle
may need to be running to provide power to the socket .
If you see this on the screen:
No Signal or
No Satellite Signal
Check Antenna Connection or
Check Antenna or
Antenna
Try this:
• Make sure that the vehicle is outdoors with a
clear view of the sky .
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle .
• Move the antenna away from any obstructed
area . For example, if you are parked in an
underground garage, you should receive a
signal after leaving the garage .
• Make sure that the antenna cable is firmly
and securely plugged into the PowerConnect
Vehicle Dock . Make sure the cable is not bent
or broken .
• Turn the Radio Off, then On, to reset this
message .
• If the message persists, most likely the
Magnetic Mount Antenna cable has been
damaged . Replace the antenna .
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