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Troubleshooting
Snap has been designed and built to be trouble-free but if you experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is working, and clean and free of corrosion .
• Make sure you have connected Snap as described in this User Guide . Verify that Snap is
fully plugged into the vehicle's cigarette lighter or power adapter socket . Your vehicle
may need to be running to provide power to the socket .
If you see this on the screen:
Acquiring Signal
Chk Antenna Connection
No Signal Chk Antenna
42
Try this:
• Make sure that the vehicle is outdoors with a clear view of the sky .
• Make sure the Magnetic Mount Antenna is mounted outside of the
vehicle, in one of the locations shown on page 15 .
• Move the antenna away from any obstructed area . For example, if you
are parked in an underground garage, you should receive a signal after
leaving the garage .
• Make sure that the antenna cable is firmly and securely plugged into
Snap . Make sure the cable is not bent or broken .
• If the message persists, most likely the Magnetic Mount Antenna cable
has been damaged . Replace the antenna .
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