Sirius XM RAdio SXPL1H1 User Manual page 84

Troubleshooting
If this happens:
No audio when using the Aux In
Cable or Cassette Adapter
Audio fades or has static when
listening
No audio when using
PowerConnect or FMDA
No song title or artist name is
displayed
Traffic and Weather channels
sound different from other
channels
The demo is playing
84
Try this:
• Check all cables between your Onyx Plus and your vehicle's
stereo system for a firm and secure connection.
• Ensure you have selected the proper input source on your
vehicle's stereo system.
• Increase the audio level of Onyx Plus. Refer to "Audio Level" on
page 75.
• If you are using the Vehicle Dock that came with the Universal
Xpress Car Kit, ensure that the FM Transmitter in Onyx Plus is
turned Off.
• Check all cables for a firm and secure connection.
• If you are using PowerConnect to listen via your vehicle's FM
radio, and the problem persists, it most likely is interference
from another commercial or broadcast FM station. You will
need to find an unused or available FM channel in your area.
Refer to "Find Available FM Channels in Your Area" on page
72.
• If you are using PowerConnect, and you cannot solve the audio
problem, try connecting the audio using the Aux In Cable or
a Cassette Adapter. (Refer to page 22 and page 23.) If
you cannot use those solutions, consider using an FM Direct
Adapter. (Refer to page 25.)
• Check that your Onyx Plus and your vehicle's FM radio are
tuned to the same FM channel.
• For PowerConnect, ensure you are using the PowerConnect
Vehicle Dock and PowerConnect Power Adapter.
• If you are using the Vehicle Dock that came with the Universal
Xpress Car Kit, ensure that the FM Transmitter in Onyx Plus
is turned On. Refer to "Turn FM Transmitter On/Off" on page
81.
• The information may not be available or updates may be in
progress.
• These channels use a different audio technology than other
channels so they often sound different from other channels.
• Your Magnetic Mount Antenna is not connected or you are
not receiving the signal. Check that the antenna is connected
properly and is not obstructed.
• Press and hold the Select button for 10 seconds to exit Demo
Mode.
• You can disable Demo Mode. Refer to "Demo Mode" on page
80.
Onyx Plus User Guide